I have had to reinstall my software following a disk failure and now my serial number will not be recognised

My new iMac has OS X Yosemite 10.10 installed could it be a compatibility issue?

Compatibility with OS X which Adobe software or service is your inquiry in reference too? Also did you migrate/transfer/copy any Adobe Creative applications to the new iMac?

Similar Messages

Trying to install PS4 on new MacBook Pro. I have already installed PS 3 extended. When PS4 asked for my PS3 serial number will not accept # on back of my PS3 case?

I have PS3 and PS4 installed on Mac 27", but when I try to install PS4 on my new MacBook Pro will not accept Serial # on my PS3 Extended case. Even though I have PS3 Extended installed!! Tried Serial # with and without dash, but neither works. Had both installed also on my MacBook Air OK but I wiped intend installed new OS. Not clear why PS4 not accept PS3 Serial # despite the fact that PS3 Extended already installed with the correct Serial #.

Photoshop 3 and Photoshop 4 for the Mac were released in the 1990s before Mac OSX and will only run natively on the Classic Mac OS (OS 9.x or older). They may run under emulation in "Classic Mode" on a PPC Mac up until OSX 10.4. They will not run on any Mac with an Intel processor nor with OSX 10.5 or newer. Same with Photoshop 5 and Photoshop 6.
Photoshop 7 came with both Classic and OSX versions, but will only run on a PPC-based Mac, or an Intel Mac up to OSX 10.6.x with the Rosetta emulator
Now, to clarify the naming of versions;
Photoshop CS = "Photoshop 8.x"
Photoshop CS2 = "Photoshop 9.x"
PS CS and CS2 came as OSX versions only and will only run on a PPC-based Mac, or an Intel Mac up to OSX 10.6.x with the Rosetta emulator
Photoshop CS3 = "Photoshop 10.x"
Photoshop CS4 = "Photoshop 11.x"
PS CS3 and CS3 came as OSX versions but run on either a PPC-based Mac up to OSX10.6.x with the Rosetta emulator or an Intel-based Mac, at least up to Mountain Lion OSX 10.8.x (the latest I have tried personally)
As for upgrades, you can go back about (3) revisions to use the old SN for an install; e.g. a PS 7 SN can be upgraded to PS CS3 (10.x) but not to PS CS4 (11.x). So, there is no way PS 3 could be upgraded directly to PS CS4 (11.x)

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I currently have iPhoto 8.1.2 on my macbook pro and am trying to update to the latest version. I have had to work backward, but I can only get back to 9.1, which will not install because it says I need at least 9.0 to install it. Is 9.0 available?

I currently have iPhoto 8.1.2 on my macbook pro and am trying to update to the latest version. I have had to work backward, but I can only get back to 9.1, which will not install because it says I need at least 9.0 to install it. Is 9.0 available? Will I need to go back even further? Thanks

Upgrading from iPhoto 8 to iPhoto 9 requires a purchase. There are two ways to get to iPhoto 9:
1 - purchase a copy of the iLife 11 disk from a 3rd party retailer like Amazon.com or eBay.com.
2 - if your MBP meets the requirements upgrade you system for free to Mavericks. Then you can purchase the latest iPhoto version, 9.5.1, from the App Store.
OT

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I just updated the software on my Apple TV, and now the closed captioning is not working. Somebody had the same problem? Anybody knows how to fix it?

I just updated the software on my Apple TV, and now the closed captioning is not working. Somebody had the same problem? Anybody knows how to fix it?

I just updated the software on my Apple TV, and now the closed captioning is not working. Somebody had the same problem? Anybody knows how to fix it?

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

I installed Lion and now my MS office will not work, is there a way to revert back my original software?

I installed Lion and now my MS office will not work, is there a way to revert back my original software?

Back to Snow Leopard from Lion install method
Read and print out these instructions, your computer is going to be offline and you wil be cutoff from help until your machine is restored.
Clear the Desktop, Downloads and Trash of anything you wish to keep by placing their files in the respective Documents, Music, Pictures, Movie folders.
If you have a TimeMachine drive, update it and disconnect for the duration of this restore time. It will be your second backup system and will have to be wiped and setup again after successfully going back to Snow Leopard if it was connected to the OS X 10.7 boot drive. If it wasn't, then leave it disconnected without updating to Lion.
Backup ALL your Users folders (Documents, Pictures, Movies, Music etc) manually (drag and drop methods) to a (not TimeMachine) external powered drive (HFS+ journaled formatted in Disk Utility) and disconnect, your going to be wiping the entire disk of ALL DATA. (warning, everything will be gone and not recovered)
Here we go!
Hold c and boot off the 10.6 installer disk that comes with your computer and second screen in just STOP.
Look at the Utilities Menu for Disk Utility.
On the left is the name of your hard drive maker, click it and Erase (format HFS+ Journaled), give it the same name as before, and click Erase...
This should wipe the drive of ALL partitions (GUID, OS X and 10.7 Recovery, Windows if present)
When it's done, quit and install OS X 10.6. Then install all your programs from fresh sources and validate/update.
When you setup a first account, use the same user name as before, this way you can simply drag and drop the content of your previous Users folders from the external drive right back into the new Users folders and everything should work peachy. Links in iTunes to music, playlists and iPhoto links especially.
Update OS X to 10.6.8 using the Combo Update for best results.
http://support.apple.com/kb/DL1399
(Note: If your original machine had 10.5 and you want the free iLife that comes with the disks with the computer, then you'll have to install 10.5 first using the same c boot/erase/format methods as above, then update to 10.6 via the disk, then Combo Update 10.6.8)
Final step optional but highly receommended.
A lot of people use a Carbon Copy Clone of their boot drive to a HFS+Journaled external drive as a "hold the option key" bootable backup in case something goes wrong with their boot drive or need to restore to a previous OS X version.. (in addition to TimeMachine drive for more immediate backups.)
It's not advised to have a Bootable Clone and a TimeMachine partition on the same external drive, as two drives gives hardware protection in case one fails.

I had a live chat with an adobe person to help me to download again my Creative Suite 2 Premium, which I did, and now my serial number seems to not be any good. Why, what do I do now?

I had a live chat with an adobe person to help me to download again my Creative Suite 2 Premium, which I did, and now my serial number seems to not be any good. Why, what do I do now?

CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup

I Installed Lion and now my USB modem will not work to send a PDF fax? Do I need a new USB modem to send faxes or is there a software update that I need?

I Installed Lion and now my USB modem will not work to send a PDF fax? Do I need a new USB modem to send faxes or is there a software update that I need? Also can I change the picture of the login screen? That grey mat looks ugly!

As posted by Ham on July 29 @ 9pm on this thread <https://discussions.apple.com/message/15786976#15786976>.
Official statement from Apple:
http://support.apple.com/kb/ht3152

I have had CS3 on a windows desktop that has died and now have a mac can the licence be used to down load it in mac format or have I got to purchase it again.?

I Have had CS3 on a windows desktop that has died and I now have a mac, will my licence allow me to download a mac version of
CS3 or do I have to buy a new package and licence?

Unfortunately your CS3 license is Windows only.
There is a platform transfer process available from Adobe but that only applies to CS6.
Order product | Platform, language swap
Your options now are either to buy superseded CS6 for Mac or join the Cloud and get the latest versions, provided your hardware and operating system meets the system requirements.
With the Cloud you can install on both Mac and/or Windows for no extra cost with no complicated platform swap processes. On both Mac and Windows you just sign in with your Adobe ID then download the Cloud apps.

Trying to reinstall CS5 for MAC but serial number will not work?

Hello,
I've lost my original installation CD, but I have my serial number. My computer crashed, so I lost everything and I tried downloading the trial version so I could enter my serial number onto it when the trial is over, but it will not accept my serial number?
What can I do?
On my Adobe Profile, it shows the serial number and when it was registered.
Thank you.

Hi there,
               First, the answer depends on the exact error that you get.
               1. If the error is "invalid serial number", then you must be using the wrong installation media or Operating System. This is the main reason.
               2. If the error is " serial number is valid however it's previous qualifying serial number is not found ", the serial number you have is an upgrade serial number, which will require it's previous qualifying serial number which you need to have, previous qualifying versions supported are CS4, CS3 and CS2.
               For further easy solution, I would suggest you contact adobe customer support.
Thank you.

I have had to reinstall my software on my PC but am unable to load Photoshop CS5.......

.........the installation seems to get stuck at Adobehelp
I've run AbodeCreativeSuiteCleanerTool and removed the program and started again, but still to no avail. PLease can anyone help?

i also have a safari issue outstanding for a couple of weeks and am now wondering if this is part of the issue?

Have MacPro early 2009 4.1 using OS X Yosemite. Want to reinstall original software-concerned due to 2009 and now 2015 with updates of software.

Mac Pro 2009 - Challenge of restoring to factory condition and upgrading to OS X Yosemite

Once again thanks for your kindness. I do have carbonite and have all my data saved there as well as my own external drive. I was not sure what etrecheck was, but found it and completed the review. I am attaching it here. I saw the adware warning and will remove it after hearing from you and your thoughts. Again, your assistance is greatly appreciated.
Problem description:
Sluggish computer and desire to remove unwanted apps.
EtreCheck version: 2.1.8 (121)
Report generated March 14, 2015 at 3:32:01 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
    Mac Pro (Early 2009) (Technical Specifications)
    Mac Pro - model: MacPro4,1
    2 2.26 GHz Quad-Core Intel Xeon CPU: 8-core
    6 GB RAM Upgradeable
        DIMM 1
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 2
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 3
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 4
            Empty
        DIMM 5
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 6
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 7
            1 GB DDR3 ECC 1066 MHz ok
        DIMM 8
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en2: 802.11 a/b/g/n
Video Information: ℹ️
    NVIDIA GeForce GT 120 - VRAM: 512 MB
        HSG1131 1600 x 900 @ 60 Hz
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 2:54:56
Disk Information: ℹ️
    HL-DT-ST DVD-RW GH41N
    HL-DT-ST DVD-RW GH41N
    WDC WD1001FALS-41K1B0 disk1 : (1 TB)
        EFI (disk1s1) <not mounted> : 210 MB
        Macintosh HD 1 (disk1s2) / [Startup]: 999.35 GB (8.67 GB free) (Low!)
        Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
    WDC WD1001FALS-41K1B0 disk0 : (1 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD 2 (disk0s2) /Volumes/Macintosh HD 2 : 999.86 GB (7.96 GB free)
    TOSHIBA DT01ACA300 disk3 : (3 TB)
        EFI (disk3s1) <not mounted> : 210 MB
        Macintosh HD 3 (disk3s2) /Volumes/Macintosh HD 3 : 3.00 TB (217.13 GB free)
    TOSHIBA DT01ACA300 disk2 : (3 TB)
        EFI (disk2s1) <not mounted> : 210 MB
        Macintosh HD 4 (disk2s2) /Volumes/Macintosh HD 4 : 3.00 TB (788.21 GB free)
USB Information: ℹ️
    Omnivision Scanner Mouse
    USB 2.0 Peripheral Switch USB 2.0 Peripheral Switch
    EPSON EPSON WF-3540 Series
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
    Mac App Store and identified developers
Adware: ℹ️
    Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
        /Library/Application Support/Symantec/Protector
    [not loaded]    com.symantec.kext.protector.panther (1.0f5) [Click for support]
    [not loaded]    com.symantec.kext.protector.tigerplus (1.0f5) [Click for support]
        /Library/StartupItems/SymAutoProtect
    [not loaded]    com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Click for support]
    [not loaded]    com.parallels.kext.prl_tg (7.0 15050.707095 - SDK 10.6) [Click for support]
    [not loaded]    com.parallels.prl_video (7.0 15050.707095 - SDK 10.6) [Click for support]
    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]
    [not loaded]    com.usbtool.driver.USBSwitchShareDriver (1.0.03) [Click for support]
    [not loaded]    com.usbtool.driver.USBSwitchShareDriver64 (1.0.04) [Click for support]
        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]
    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Click for support]
Startup Items: ℹ️
    comapcpcpestart: Path: /Library/StartupItems/comapcpcpestart
    NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
    SMC: Path: /Library/StartupItems/SMC
    SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
    SymProtector: Path: /Library/StartupItems/SymProtector
    Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
    [running]    com.brother.LOGINserver.plist [Click for support]
    [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]
    [running]    com.epson.eventmanager.agent.plist [Click for support]
    [failed]    com.hp.devicemonitor.plist [Click for support] [Click for details]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [loaded]    com.parallels.desktop.launch.plist [Click for support]
    [loaded]    com.parallels.DesktopControlAgent.plist [Click for support]
    [loaded]    com.parallels.DynresHelper.plist [Click for support]
    [running]    com.parallels.vm.prl_pcproxy.plist [Click for support]
    [running]    com.seagate.SeagateStorageGauge.plist [Click for support]
    [running]    com.symantec.quickmenu.application.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.parallels.desktop.launchdaemon.plist [Click for support]
    [failed]    com.parallels.TimeSync.plist [Click for support]
    [failed]    com.parallels.vm.prl_fsd.plist [Click for support] [Click for details]
    [running]    com.parallels.vm.prltoolsd.plist [Click for support]
User Launch Agents: ℹ️
    [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]
    [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    [email protected] [Click for details]
    [failed]    com.apple.MobileMeSyncClientAgent.plist [Click for details]
    [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
    [failed]    com.genieo.completer.download.plist [Adware! - Remove]
    [loaded]    com.genieo.completer.ltvbit.plist [Adware! - Remove]
    [loaded]    com.genieo.completer.update.plist [Adware! - Remove]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [failed]    com.wondershare.mobilegodaemon.plist [Click for support]
User Login Items: ℹ️
    Scanner Mouse Starter    Application (/Applications/Scanner Mouse.app/Contents/MacOS/Scanner Mouse Starter.app)
    Dropbox    Application (/Applications/Dropbox.app)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/01-Application Folders/Apple MacPro Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    BitTorrent Sync    Application (/Applications/BitTorrent Sync.app)
    Google Drive    Application (/Applications/Google Drive.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    RealPlayer Downloader Agent    Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
    KiesAgent    Application (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
    fuspredownloader    Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
    SAVDiskMountNotify    Application (/Library/Application Support/Symantec/AntiVirus/SAVDiskMountNotify.app)
Internet Plug-ins: ℹ️
    Unity Web Player: Version: UnityPlayer version 4.3.1f1 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.0 [Click for support]
    RealPlayer Plugin: Version: Unknown
    Silverlight: Version: 4.0.60531.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 8.1.0 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    RealPlayer Plugin: Version: Unknown [Click for support]
    WebEx64: Version: Unknown
Safari Extensions: ℹ️
    Dictionary
    ClickToFlash
    iTube Studio
    Translate
    clea.nr Videos
    Awesome Screenshot
    DictionarySearch
    Evernote Web Clipper
    Awesome Screenshot
    Franker
    Turn Off the Lights
    Instant Search
    Save to Pocket
    WOT
    Fixed Search Bar for Google
    GMail Counter
    PriceExpert
    SafariRestore
    ResizeMe
    Cleaner Google
3rd Party Preference Panes: ℹ️
    APC PowerChute Personal Edition [Click for support]
    Carbonite [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Java [Click for support]
    Paragon NTFS for Mac ® OS X [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD 1: Disk size: 999.35 GB Disk used: 990.68 GB
    Destinations:
        2013 Nov 19 - Zitkus Files [Local]
        Total size: 0 B
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Too small
            Backup size 0 B < (Disk used 990.68 GB X 3)
Top Processes by CPU: ℹ️
         6%    CarboniteDaemon
         4%    BitTorrent Sync
         4%    WindowServer
         2%    Dropbox
         2%    iTube Studio
Top Processes by Memory: ℹ️
    503 MB    BitTorrent Sync
    174 MB    CarboniteDaemon
    142 MB    Google Chrome
    84 MB    mds_stores
    84 MB    Finder
Virtual Memory Information: ℹ️
    49 MB    Free RAM
    1.55 GB    Active RAM
    1.52 GB    Inactive RAM
    887 MB    Wired RAM
    6.75 GB    Page-ins
    252 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 14, 2015, 12:24:03 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-03-14-122403_[redacted].cp u_resource.diag [Click for details]
    Mar 14, 2015, 12:20:41 PM    Self test - passed
    Mar 14, 2015, 10:51:15 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/ADManager_2015-03-14-105115_[r edacted].crash
    Mar 14, 2015, 10:48:37 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iTube Studio_2015-03-14-104837_[redacted].crash
    Mar 14, 2015, 10:22:08 AM    /Library/Logs/DiagnosticReports/BitTorrent Sync_2015-03-14-102208_[redacted].cpu_resource.diag [Click for details]
    Mar 14, 2015, 12:16:39 AM    /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-03-14-001639_ [redacted].crash
    Mar 13, 2015, 10:32:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iTube Studio_2015-03-13-103257_[redacted].crash
    Mar 13, 2015, 10:01:10 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-03-13-100110_[redacted].cp u_resource.diag [Click for details]
    Mar 12, 2015, 06:21:06 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-03-12-062106_[redacted].cp u_resource.diag [Click for details]
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I have had my ipad for 6 months. We had a power failure and ever since my ipad will not charge with the wall adapter that came with it. It will SLOWLY charge when plugged into computer port. Can anyone help me resolve this?

I have had my iPad for 6 months. We recently had a power outage and my iPad was plugged in with the adapter that came with it. Since then I can not charge iPad with adapter, however I can charge it SLOWLY on my computer. Do you think the adapter got fried? Also do you HAVE to have iTunes with an iPad, they were charging me alot of fees for games I did not download NOR give my password to have them downloaded so I cancelled iTunes because fo too many fees. Could this have anyting to do with the battery not charging?

Since then I can not charge iPad with adapter, however I can charge it SLOWLY on my computer.
Well, something's definitely wrong if it won't charge from a wall outlet. Make an appointment at a Genius Bar or take it to an Apple certified repair provider.
As for iTunes charges, according to Apple iTunes Store: All Sales Are Final
You can try contacting iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

I have had to reinstall my software following a disk failure and now my serial number will not be recognised

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