I have $ in Itunes acct but asking me to pay for songs - HELP PLEASE

Once again I have money in my account and it's acting like I don't...  please help......... why does it keep doing this? It worked fine last weekend?
Can't even find a email for Itunes because I'm not in lastest operating system...  can't get anywhere.. they make it so difficult... it is insane......
Any help would be greatly appreciated.....
Jennifer
[email protected]

Hello Jennwj,
It sounds like you have iTunes credit and you are being prompted to verify credit card information. You may be able to set your payment method to None in the iTunes account settings with this article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section.
If you are not able to select None, this article may help you determine why:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
All the very best,
Sterling

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