I have inquired several times about my C 310a printer, that it does not enlarge my copies or reduce

I have talked to customer rep. I have he has not given me an answer, or drive to down load. I have had 3 different printers for various reasons. I am inclined to purchase another one again.  C cloud you help me with this?? iI would like to talk to an American please.
C Chris
[Personal Information Removed]

If you are getting a network timeout error then try temporarily turning off all your firewall and antivirus software until the download has completed.

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