I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

Hi, the problem is that my IT department was sent a link on his laptop to install Illustrator, however the request was for them to build me a workstation and install it on there. they have built the workstation and is having problem installing the CC desktop app on there, just to clarify would you be able to answer the following:
1) Do you have to have CC desktop app to install Illustrator from the given link?
2) If you have signed up & installed CC on your laptop, can you install illustrator on a workstation by simply installing the CC desktop app on the workstation, log into that with your username & activate the link to install illustrator, basically the provided link should not be specific to a computer or user?
Thanks

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Not getting the option to install creative cloud. Only trial version or choose new plan

Hi,
I'm trying to install Photoshop on a second computer. Problem is I can't find the installer for Creative Cloud. When I log in at adobe.com and go to products, all i get is the option to get a trial version or sign up for a new plan. It's like it thinks I'm not already on a plan.
Explicitly going to menu -> pc apps -> clicking the creative cloud icon takes me to the general creative cloud promotional page. I can't see any option to just install the creative cloud app.
Am I missing something? Seached the forums and all the replies just tell me to go to adobe.com/products and install.

Oh, it was that simple?
Tried it and it worked just like you said. It's downloading now. Thank you so much!
Got to say that's a bit of baffling gui design. One would think a link to install Creative Cloud would be one of the main things needed for the account page on the website. Not only did I have to do something I didn't want to do (get the trial), but after installing the manager, it immediately started downloading and installing photoshop. I really hope it's not installing the trial version. I guess I'll have to wait and see.
Regardless, that solves this question. Again, thanks for the quick help. Have a nice day!
/Alex

I have tried 10 times to install creative cloud and it quits in the same place (50%) through each time.

I have tried 10 times to install creative cloud and it quits in the same place (50%) through each time.

Nobody can tell you anything without proper system info or other technical details like the install log. If it always stops at the same spot, something specific happens like waiting for a specific user input, running out of disk space or simply triggering some external process like a virus scanner that may block the install, but never properly produces a warning dialog.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Troubleshoot install issues with log files | CS5, CS5.5, CS6
Mylenium

I need to re install creative cloud and related desktop application after hard disk formatting. Please advise?

My hard disk got reformatted recently, please advise how to re install creative cloud and related desktop application like LR & PS on the same machine.

Hello,
to reinstall CC shouldn't be a problem. You could download all the programs you need in the "try" Version from Adobe's download website. Because you have all needed serial numbers and so on, you can change your programs into "real" versions.
Maybe it'*s necessary, that you have to activate/deactivate pleae have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Good luck!
Hans-Günter

Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
Thank you

Please refer to Creative Cloud Help | Creative Cloud / Common Questions
CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
Regards
Rajshree

I'm trying to install Creative Cloud and I keep getting a 'CREATIVE COUD DESKTOP FAILED ERROR1" can somebody help me with this....

I keep getting an error1 descktop failure while installing cc desktop????

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have an iPhone 5, and unfortunately the phone fell into a mud pit, since then, does not work. I would like to inform me, where I can repair it Sao Paulo,Brasil

I have an iPhoen 5, and unfortunately the phone fell into a mud pit,sice then does not work.I wouod like to infor me, where I can repair it in Sao Paulo,Brasil
Thank's
Marc

If you have an Apple store in your city, that would be the place to start...an Apple store genius bar can help. Damage of this kind is considered out-of-warranty damage by Apple and not covered by the warranty. Replacement of an iPhone 5 is $229 in the US, but not sure of the conversion to Brazilian currency.
You can also find an appropriate customer service number to call on http://support.apple.com/kb/HE57

I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.

I just downloaded Creative Cloud for Photographers and nothing seems to be starting. I cannot download photoshop or lightroom because there is a blue circle in the creative cloud window

I have similar problems. I install cc-app, start it and get an empty cc screen with a blue timer in the middle of the screen that gives me the impression it tries to connect to something.
I have been browsing this forum for days and have tried 'everything' I could find:
- turned off firewall
- connected directly to the internet without a router
- opened ports
- uninstalled cc multiple times
- uninstalled all Adobe software (used to run CS6)
- used cc-cleaner
- manually deleted all adobe related directories
- removed the OOBE directory multiple times
- gave cc administrator permissions
I'm using windows 7.
Another thing I noticed: when cc is running in the background and I play a computer game, cc takes me back to windows. This only stops when I turn off cc.

Lightroom 5.7 problem after installing Creative Cloud Photoshop 2014 Trial.

My Lightroom was working fine earlier today. However I wanted to edit some photos from my new Fuji x100T in Photoshop. When I tried to go into my CC 5 Photoshop, it wouldn't load the photos because my Camera Raw Plug-In wasn't up to date and when I tried to update it, it wouldn't update it for CC5 past the version I already had which is 6.7. So I broke down and downloaded the Photoshop CC 2014 trial so I would have the most recent Camera Raw Plug In. After installing it, I tried to open Lightroom and got the message: "Configuration Error. Pleas uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help and mention Error 5. I have never had to uninstall a Lightroom version to be able to install an upgrade and I am concerned about losing information (presets, ratings,Maybe photos) if I do. Not sure why I am getting this message for a program which was working perfectly up to the moment I installed the CC Photoshop Trial. Help! I have work I need to do in Lightroom (and Photoshop) tonight and it is a big problem that I can't use Lightroom.

Hi Jeff,
Thank you for your reply.
No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
Joanna

Installed Creative Cloud and now cannot open inDesign.

Hi Guys,
I would love a little bit of help please.
This was my setup before downloading Creative Cloud trial:
- Windows 7 SP1
- inDesign CS6 fully licensed
- Photoshop CS6 trial mode, 11 days remaining.
I then wanted to trial out a few other pieces of Adobe software so installed the Creative Cloud trial to make it easier to download them.
Now however, my inDesign fails to launch. It shows the indesign.exe in Task Manager but no windows on screen. It slows down my computer whilst the process is active but its showing 0% CPU use.
The trials I have downloaded via CC work great, the Photoshop that was on also still works.
Could the Creative Cloud have knocked out my inDesign due to conflicting licenses?
Please help!
Kind Regards
Steven x

Hi Steven,
You should be able to have both on the system without issue. I would just try uninstalling and reinstalling InDesign CS6 and re-enter the serial number.
-Dave

Could I install creative cloud and keep cs5.5 on windows 8.1 system?

I have a user that teaches CS5.5 and would also like to have Creative Cloud installed on his laptop using windows 8.1 , can the two co-exist?
thank you

Yes.
Mylenium

I need a quick answer!, I installed Creative Cloud and photoshop within it, But how do i open photoshop?

OK, I downloaded creative cloud in order to get the free trial of Photoshop, while inside the creative cloud i installed Photoshop, it say's it's done downloading, but how do i open up Photoshop?
I can't find it in my library and when i'm inside the cloud program i can't just click the Photoshop picture to open it..
What do i do?

Thank you so much sir!
I'd rate 5 stars if i could!

I have full creative cloud and want to move to just the photography cloud for $10 a month

I no longer need Dreamweaver and So all I use now is Photoshop and Lightroom. I would like to move over to the Photography plan for $9.99 a month but I can find no way to convert to it in my account area. When I get to the section that says change subscription all they offer is what I subscription I have. So how can I change my subscription and what are the steps?
Thanks.

Cancel what you have and buy new
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Special Photography Plan (includes Bridge)
http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html

I have adobe creative cloud and adobe revel premium accounts/works....to completely sign in to my revel account, i need to find the SERIAL NUMBER for the account....where and how can i learn this number--my mobile device is an HTC One (M8). Android by AT&

here I begin, whenever we can get help?....

Revel does not require a serial number only your Adobe ID and password. If you are having problems locating a serial number for your Creative Cloud subscription you will need to contact Adobe Customer Support.
http://www.adobe.com/company/contact.html
Glenyse

I just installed creative cloud and purchased LR.

Now I can't seem to open the App. Please . . . what to do?!!

Can't open Lightroom or the Creative Cloud App? What happens when you try?

I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

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