I have iPhone 4 and am currently using ActiveSync; however the contacts aren't backing up in iTunes, only the ones that I entered directly on my phone? What am I doing wrong?

I have iPhone 4 and am using ActiveSync for contacts/calendar. Problem I'm having is that when I sync in iTunes, only the contacts that I manually enter are being backed up. I'm concerned about losing my Outlook contacts as well.

If you're using ActiveSync, the contacts are not local to the phone. They are cached, on the phone, but they exist primarily on the Exchange Server that it's tied to. They do not back up like local contacts do. The same goes for the calendar.

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I lost my old ipod and got a new one, the new one wont receive my playlists from my library. what am i doing wrong?

new one wont receive my playlists from my library. what am i doing wrong? It looks like they are synched and i have the latest version of itunes on both but the only way to access my music is through the store

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
If all your synced media like apps and music is in your iTunes library then simply:
- Backup to iTunes.
- Restore the iPod from that backup.
For how to do both see:
iOS: How to back up

HT1343 On my 4 1/2 year old Macbook I could select multiple files by highlighting a file and then moving cursor over a file lower in the list, and pressing shift-control-click. I can't do that in now with Mac Pro. What am I doing wrong?

ghlighting a file and then moving cursor over a file lower in the list, and pressing shift-control-click. I can't do that in now with Mac Pro. What am I doing wrong?

Holding down the control key will invoke "right-click."
Depending on the View, holding down Shift will with either toggle the selection (Icon View), or it will make a continuous selection from the previous selection (List View or Column View).
The only way to make a continuous selection in Icon View is to drag out a selection marquee around or through the icons.
I can't remember the behavior of previous OS's.

I have created a word document but am sending to recipients in pdf format. They told me they cannot open it. Can you tell me what I am doing wrong? Thank you.

I have created a document in word and sent it to my recipients in pdf format so they would receive it just as I had formatted it. I used an unusual font. But my recipients tell me they cannot open it. Can you help me understand what I am doing wrong. Thank you.

How are you generating the PDF file? Are you zipping (compressing) the file before sending it? Is Mail configured to send Windows-friendly files?
If you are using Word to generate the PDF file, then try instead to use the Word Print dialog. Click on the PDF dropdown menu in the lower left corner and select the option to Save as PDF.... You can save the output to the Desktop or any location your prefer. Use that document to send to others via email, but remember to compress the file first.

TS1382 have a new iPod classic, did have nano, have an iTunes acct., but when i connect my new iPod to computer it will only transfer music not playlists or music videos ... what am i doing wrong?

Having trouble syncing music videos and playlists to my new iPod classic, already have an iTunes account, have an iPod nano, what am i doing wrong?

You may want to check ur settings. when you plug in ur ipod make sure it is highlighted then at the top of the page you will see tabs Summary Music Podcast Info....click on the MUSIC tab...in that box there will be 2 options:
Sync Music
Entire Music Library
Selected playlist, artist, albums, and genres
MAKE SURE YOU HAVE CHECKED OFF ENTIRE MUSIC LIBRARY
I hope this works....Let me know

I purchased the Adobe pdf Pack to combine 50 PDF files to one and when I select them from my folder it claims "the files are not in a format not supported for conversion to PDF". They already are pdfs, what am I doing wrong?".

I purchased the Adobe pdf Pack to combine 50 PDF files to one and when I select them from my folder it claims "the files are not in a format supported for conversion to PDF". They already are pdfs, what am I doing wrong?

Moved to Adobe PDF Pack (read only)

I have Acrobat XI (full version) and am trying to convert a PDF to Word. I get a message that says "no file was created". What am I doing wrong?

I've tried looking at all my settings, adding tags, etc. No luck. Any ideas?

Hi pakbecker,
Please try updating to Acrobat 11.0.7 and check.
In case you still face issues, i would like to have a look at th doucment.
Send me an email at [email protected]
Regards,
Rave

HT5661 just purchased a iphone 4 and the person i bought it off removed the device from there apple id account but i still cant activate the phone what am i doing wrong

Just bought iPhone 4 has been removed from owners account but still can't activate the phone in my name or do anything with it

What kind of error message is preventing you from doing it?

HT201263 I have tried this several times but cannot switch the ipod touch back on - but every time I connect it to itunes it says that is in recovery mode stil. What am I doing wrong?

I have tried several times to unlock my daughter's ipod touch by following the instructions, but so far I cannot turn the ipod back on. Everytime it seems to be finished updating I unplug it and it again says that the ipod is disabled and gives me the prompt to start again. Can someone help please? Am I doing something wrong?

- Try DFU mode and restore:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Next try the manual install as described here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
After yo successfully download the file, plae the iPod in recovery mode and try a restore.
It sounds like the file is not fully downloaded before the recoverymode expires on the iPod.

I have downloaded Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failed. What am I doing wrong?

I have downloaded and istalled Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failure, what am I doing wrong?

Thanks for the quick reply.
Do you have any examples of system extensions or accessibility features that might be the culprit? I have actually never heard of those terms before.

I'm about to purchase Lion. My husband and I each have a desktop, iPad and iPhone. We currently use one Apple ID for iPad/phone purchases. Can we purchase 2 copies of Lion with one Apple ID?

I'm about to purchase Lion. My husband and I each have a desktop, iPad and iPhone. We currently use one Apple ID for iPad/phone purchases. Can we purchase 2 copies of Lion with one Apple ID or do we have to use different Apple IDs for the purchase? If we use the different Apple IDs can we still use the same ID for all of our purchases.

And just in case you were wondering, installing one purchased copy on all the Macs you own is specifically called out as allowed in the Mac OS X Lion license.
If you do not want to download multiple times, just copy the Applications -> Install Lion app to a safe place BEFORE you do the first install. Then copy that copy to any Mac you own where you want to install Lion.

HT4914 My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions? Our devices are synced to the same computer and we currently download titles from the same library.

My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions? Our devices are synced to the same computer and we currently download titles from the same library. We both use separate apple id's on our devices.

You need to reconfigure your phone for use with your Apple ID. I suggest you restore yours as new then reconfigure it with your information and Apple ID. Be sure to disable Find My Phone, if it's enabled, before proceeding.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

My husband and I both have iphones and share the same apple id. Everything was working fine until I synced his phone which lost all his contacts and pictures and gave him my info. I then used verizon's contact retreival app and got his contacts back

My husband and I both have iphones and everything was ok until I synced his phone and lost all his contacts and pixs. I downloaded verizon's contact retreival app and got his contacts back but now his contacts keep overwriting mine. I can sync my phone and get my contacts back but within a few hours, his show up again. We use the same apple id for purchases. What can I do?

Are you sharing the same iCloud account (in Settings>iCloud)? And do you both have Contacts turned to On in Settings>iCloud?

How do I remove them from my itunes account as authorized accounts for my new macbook iphone and ipad to use? I CANNOT access them can i call you? also if i have an old itunes account on another email

help 4 of my authorized computers crashed or are gone how do I remove them from my itunes account as authorized accounts for my new macbook iphone and ipad to use? I CANNOT access them can i call you?
also if i have an old itunes account on another email can i transfer those songs i still have access to both emails?
thank you

De-authorise all, then authorise the one you still have.

HT5622 How do I change the Apple id against a certain telephone number? I have two iPhones and wish to use a different Apple id for each and confused as to how I do this?

How do I change the Apple id against a certain telephone number? I have two iPhones and wish to use a different Apple id for each and confused as to how I do this?

Create a new Apple ID for the second phone. If you are setting the phones up as new phone enter the ID you want to use on each phone.
If both phones are already signed in to one Apple ID then use the settings app to change Apple IDs on one phone.
Settings > iTunes and App Store > tap on the Apple ID > sign out > sign in with alternate Apple ID.
Note that if you have downloaded apps with the original Apple ID on the phone with the new Apple ID, those apps will still be associated with the old Apple ID and will require the old ID and password in order to update them.

I have iPhone 4 and am currently using ActiveSync; however the contacts aren't backing up in iTunes, only the ones that I entered directly on my phone? What am I doing wrong?

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