I have iphone 4s. Several times I have been unable to access the keypad to respond to prompts. How do you fix this?

I am having issues with accessing the keypad to enter prompts during a phone call. Several times now, I am unable to get the keypad to come up. I have an iphone 4s. Any help?

Try a reset, no data loss.  Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

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