I have ipod classic (about 3 yrs old) and when recharging, everything on it is gone. When I tried copying the saved/backup items, itunes and ipod were stuck...doing nothing/frozen. Help!

I have an ipod classic which I had bought about 3 years ago. I plugged it into my computer this past weekend to charge and it showed me that there were nothing on it...no music, no movies, no photos, nada. I had updated the program on my computer and when I tried to reload all the stuff that I had saved, it locks up my itunes and ipod. It doesn't do anything! I don't know what is going on....Help!? Anyone!? Any clues?

Which version of iTunes are you using? (most probably the latest, a lot of this hung iTunes coming in)
Which iPod software is shown on the iTunes summary screen?
My suggestion go on Diskmode.
http://support.apple.com/kb/HT1363?viewlocale=en_US
Connect it to iTunes via a USB2.0 port (For Mac please dont use the Keyboard USB port and for MB, only one USB port is for iPod, the other will freeze your iTunes as the resource bus is shared with other devices )
Then update the iPod software or Restore the iPod.
Try to disconnect your iPod from the PC, if you are not charging or Syncing the iPod, or else, some Apps will just trigger a Restore and delete you iPod.
For Mac users, who has a FAT32 iPod, you may find iTunes Restoring it to HPS+ if you leave it connected overnight.
For Windows users, some Winsock layer conflict with iTunes will trigger the Restore.
Good Luck!

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TS1717 i have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me it told me your software is up to date and close

I have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me,it told me your software is up to date and then closed on me,please help.

it said it wasnt installed correctly
What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

HT203167 i downloaded the latest update ios 7.0.4 and update my iphone 5, but to my surprise i couldnt locate the downloaded file on itunes and i've also checked my itunes folder, still cant see the file. pls anybody who can help.

i downloaded the latest update ios 7.0.4 and update my iphone 5, but to my surprise i couldnt locate the downloaded file on itunes and i've also checked my itunes folder, still cant see the file. pls anybody who can help.

The downloaded file is probably stored at C:\Users\<User>\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates. In general it is probably best to "download and install" updates than download and then install later. Note that you cannot revert to the older firmware if you don't like the update, even if you have the old .ipsw files.
tt2

I have a few plug-ins that obviously are not compatible with FF 8. I even tried updating the Picasa 3 plug-in, and it still says it's not updated?

I have 5 plug-ins I'm having problems with.
Shockwave Flash
Shockwave Flash 11.0 r1 ( Apparently they don't even have a Windows Vista update for 64 bit systems? Only Windows 7)
Windows Presentation Foundation
Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
Picasa
Picasa plugin
Google Earth Plugin
GEPlugin
Google Update
Google Update

Those are all third-party Add-ons to Firefox and those are handled differently in Firefox 8.
*Start with --> https://support.mozilla.com/en-US/kb/Add-ons%20are%20disabled%20after%20updating%20Firefox
*'''''Windows Presentation Foundation (WPF)''''' comes from the installation of Microsoft's .NET
*For the Google items and Picasa, you will need to check the appropriate sites to see if updates are available.
'''Adobe Flash''' 
There are 2 versions of Adobe Flash:
*an '''ActiveX version''' for IE only
*a '''Plugin version''' for most other browsers including Firefox
*On a Windows system, you should always update both individually.
*'''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
*Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
*only the most popular/used Plugins are known by this page
*page will detect only installed, '''''enabled''''' Plugins
'''Install or update Adobe Flash''' 
#'''Using Firefox''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
#*http://get.adobe.com/flashplayer
#When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
#Click or double-click on the file you just saved to your desktop
#*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
#*The "Install" button in the lower right corner will now be highlighted, click it.
#*The installation is quick.
#Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
#To update/install the ActiveX version for IE '''''only''''', repeat the process, '''but use IE to go to the above website'''.
'''NOTE:''' Some users have experienced some problems with the 32-bit version of Flash (Firefox is a 32-bit browser and requires it) not being installed on 64-bit systems; the current Adobe Flash installer is supposed to install both on 64-bit systems with a 32-bit browser. If Firefox does not recognize Flash (see the test page above) after installing per the above instructions, then download, and SAVE to your Desktop, the 32-bit installer from the direct link below. After the download is complete, run the installer and test on the test page above again.
*http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

Since the Itunes update on Windows 8 yesterday all the music crackles. I've tried deleting the new version of itunes and reinstalling it, but the crackles are still there. Does anyone have a solution?

All music crackles on Windows 8 after Itunes update on 04 Jan 2015. Help!

There is an alternative downloader for 64-bit editions of Windows here:
iTunes 12.1 for Windows (64-bit — for older video cards)
that seems to address the playback issues that some users have been reporting with the full 64-bit version (the alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer). The "for older video cards" label appears to be something of a misnomer as some people have reported that this corrects problems found on current / high-spec systems.
Some users have reported that after installing this alternative version it is necessary to adjust the "Play audio using:" selection (normally to "Direct Sound" rather than "Windows Audio Session", though this may vary based on your audio hardware/drivers) in Edit > Preferences > Playback to restore glitch-free audio.

I just recently updated my itunes to latest version and also updated to ios5. Now itunes will not recognize my ipad. What do I do now? I tried to backup to itunes and icloud but it won't recognize the ipad.

After updating itunes to latest version and ios5, my itunes will no longer recognize my ipad. I tried to restore from backup on itunes and icloud without success. Help!!

http://support.apple.com/kb/TS3274 check this first

I have a 32 GB iPod classic, about 7 yrs. old. It is formatted to Mac, but I no longer have access to a Mac. Can I reformat it to PC (yuk!) without losing my music or screwng it up?

I have a 32 GB iPod classic, about 7 yrs. old. It is formatted to Mac, but I no longer have access to a Mac. Can I reformat it to PC (yuk!) without losing my music or screwng it up?

You need to transfer the music from your iPod on to your iTunes library on your PC, since that is where you are currently syncing and where you are signed into iTunes Match. It doesn't matter that you were previously syncing it with a Mac, and you won't need to reinstall iTunes on your PC. But you will have to use 3rd party software such as Touch Copy to transfer any music not purchased from the iTunes store from your iPod to your iTunes library. Here's another guide on this, which is shoter and you may find easier to follow: Syncing to a "New" Computer or replacing a "crashed" Hard Drive. Also, if you're using iTunes 11, go to View>Show Sidebar. This will make it easier to follow along with these guides.

HT1320 If i have music and movies on my ipod classic from an old computer and hook it up to another computer that i have ownloaded new music and movies on,will this delete or cause loss to any of it ?

If i have stuff on my ipod classic from an old pc and hook it up to a different pc which has different stuff downloaded on it,will this cause my ipod(and or)my pc to delete my music & movies off my ipod(and or)pc?

See Recover your iTunes library from your iPod or iOS device.
tt2

Ipod classic 5th gen, it is synced to another pc it has 700 songs I don't want to lose, In itunes I said cancel when the sync and erase window pops up,I selected manually manage my ipod hit apply, pc locks up had to ctrl alt delete. what else can I do?

I have anipod classic 5th gen, it is synced to another pc it has 700 songs I don't want to lose, In itunes I said cancel when the sync and erase window poped up,I selected manually manage my ipod hit apply, pc locks up had to ctrl alt delete. what else can I do? DoI have to sync the ipod? DoI have to reset the ipod?

Copy all the contents currently on your iPod Classic to your new iTunes library and then choose the Erase and Sync option. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

I have always been able to create playlists on itunes, then drag them to my ipod when it was plugged into the mac. I recently downloaded the latest version of itunes, and now I am unable to do that. I am able to drag songs and albums but not my playlists.

I have always been able to create playlists on itunes, then drag them to my ipod when it is plugged into the mac. I recently downloaded the latest version of itunes, and now am unable to do that. I can drag songs and albums to the ipod, but not my playlists. It used to be so easy, am I missing something here?

Plug your iPod into your computer, it will begin to sync. Now check to see if the playlists have been added.
If not, go to the songs tab under your iPod when it is connected to iTunes, Unless you have checked "Sync all songs (or something to those words)" you should have an option on what you can put on your iPod. Make sure to check the playlists that you want on your iPod.

I have a big problem :( why is it i cant update my ipod touch 2g into ios 4! im using the latest version of itunes and everytime i click "update" it stucks on the "contacting server" please help :( i want to update it now

i have a big problem why is it i cant update my ipod touch 2g into ios 4! im using the latest version of itunes and everytime i click "update" it stucks on the "contacting server" please help i want to update it now

Maybe here:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

HT4859 I CHANGED THE EMAIL ON MY ITUNES AND IT IS NO LONGER BACKING UP BECAUSE IT WANTS THE OLD EMAIL, WHICH I NO LONGER HAVE ACCESS TOO.

I changed the email to my itunes and now my cloud is stuck on the old email which I no longer have access.

To change your iCloud account to a new Apple ID, go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPad. (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.) After everything is turned off, scroll to the bottom and tap Delete Account. Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account.
This will not move your photo stream, however. If you have photos in photo stream that aren't in your camera roll and you haven't backed up anywhere else you will need to save these before deleting the account. To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll. You can then delete the iCloud account and your photos will stay in your camera roll.

HT1459 My iPod touch screen just turned a white-ish green color and I can't turn it on or off. I can't connect it to iTunes, and the back is too scratched up to see the serial number so I have no way of getting it. Can someone tell me how to fix it?

My iPod touch screen just turned a white-ish green color and I can't turn it on or off. I can't connect it to iTunes, and the back is too scratched up to see the serial number so I have no way of getting it. Can someone tell me how to fix it? Please tell me quickly! I was right in the middle of something!

Did you try a reset?
iPod touch User Guide (For iOS 5.1 Software)

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.
It had not been used for awhile and most of the songs that were on there were gone when I turned it on. I was trying to sync to update the library.

sklshrnk wrote:
It had not been used for awhile
Weeks, months, years? It's possible your battery is dying. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
Syncing Music to iPod

I have ipod classic (about 3 yrs old) and when recharging, everything on it is gone. When I tried copying the saved/backup items, itunes and ipod were stuck...doing nothing/frozen. Help!

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