I have itunes 12 and protected acc music files will to play- and computer wont authorize- 2 plus hour on phone w/ apple and no help.

Apple authorized retailer just transferred my data from "dead" late 2009 macbook pro to my new matchbook with retina. Now itunes12 will not play songs listed as protected acc files that i bought from iTunes. so i know what that term means but spent over two hours on he phone with apple trying to resolve with no luck but the rep swears they should play and the protected part is not the issue. Songs were purchased when i had a pc ( he said thats not the issue) and i had no issues with previous computer playing them. Also when i try to play them now it prompts mo to authorize the computer and it will NOT let me . (not sure if its b.c they were bought when iTunes let you use a user name only and not needing @ .....email address.) And i dont have the password and cant get it though find my apple id b/c its not really a true apple id- tried adding the @ and my email but tray did not work.
SO , 1. Anyone else have this issue or suggestions on what to do?
2. was told i need to find old password to authorize computer but cant , as i said , find it though apple id site.....so have no clue whist to do .... already spent 20.00 repurchasing some out of frustration.
This came to my attention when i tried to since my phone and was told id loose 60 songs b/c computer not authorized- so i stopped and they play in the phone then tied to sync iPod and same issue but by accident pressed wrong key and lost songs off iPod that would play on that. so now they are on my purchased list and can see they were purchased with just a same / no address when i fog to about file.....any suggestions. help...please ...was already in the phone with someone various times for total of over 4 - 6 hours trying to fix multiple apple id issue so i could at least back up my phone which is dying so when i get new one if anything goes wrong i have my picts. and music backed up to computer.
3.last issue - was told by one person that now i have to either do family share b/c of songs bought with different id's(at that point dint know about first issue but knew i had used @me and @ mac by accident to buy songs and was told they now would not play if i was not signed in with the id it was purchased with?? is that true?
b/c i have play list for my car that have songs from both ids .....so hen said that would be an issue ? its not now on my phone (old 3GS) they all play.
any help one anything would be so appreciated! thanks- sorry for so may issues in one question. del free to ask more questions as what I've tried b/c i feel I've done everything they they told me on phone multiple times and cant get any answers. or get stuck back in loop of need to authorize computer and cant and dante get apple id from forgot password b/c it only gets to second step and then says info is not correct?

reb101 wrote:
OK, I finally got it - do the following:
1. Connect Pre to your computer in USB mode.
2. Open search feature and search for "ipod controls" file in the Pre drive (on my computer this is drive E
3. On the search feature, go to advanced tab and tell it to search for hidden files.
4. It should find ipod controls.
5. DELETE, DELETE, DELETE
Keep in mind that this will delete all previously uploaded music installed by using *ughhh* itunes. I love it. Now I just drag and drop all music to my Pre drive. Hope this helps. It is nice to have a fresh start without having to wipe the entire phone. Good luck out there.
This worked brilliantly!!! Thank you so much!! Pre is set......only issue now is that fact that half my music in iTunes is in a Protected AAC file format that the Pre can't play

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