I have just downloaded a book but it starts at chapter 2 - what can I do??

I just bought a book (the curisous incident of the dog in the night-time and it starts at Chapter 2!!  Where do I go to get some help?  I really want to listen to this book but whats the point starting at Chapter 2 - how do I either get the first chapter or how do I go about getting a refund?

Report it. Apple will resolve in a day or less:
http://support.apple.com/kb/HT1933

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