I have just installed a HP Photosmart Printer B110 and when I try to scan I get this error message;-
"Try scan from computer or see documentation Press OK"
I have a wireless installation printing OK but I am able to scan to my computer. The printer installation left shortcuts on my desktop to "Shop for HP Supplies"," HPSolution Center", "HP Photo Creations" and "HP ePrinerCentre". Non of these seem to have a scan option. Please help, how or what do I do to scan?
Sweet by name sweet by nature
This question was solved.
View Solution.
Thanks I contact HP Customer care this was their solution:-
Uninstall the drivers and software.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02259020&cc=us&lc=en&dlc=en&product=4022343&tmp...
1. Deleting all temporary files.
2. Clean Boot
3. Download the Latest software Version of the drivers.
4. Reinstall the drivers and software in New User Account.
1. Deleting all temporary files.
1. Click on Start or Windows Icon >> Run
2. Type %temp%, without quotes
3. Temporary folder will open up
4. Select all the files and folders in that by pressing the keys 'Ctrl + A' and delete by pressing 'Delete' key on the keyboard.
NOTE: If you are not able delete some files, close all the open windows and try.
2. Clean Boot
Note You may experience a temporary loss of some services functionality when you follow these steps. When you restore the settings, the functionality will be restored. However, the original error message or behavior may return.
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK, and then click Restart.
3. Download the Latest software Version of the drivers.
Download the drivers from the following Web site:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cj-82266-1&lc=en&dlc=en&cc=us&...
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
The download page will give the option to Save this program to disk or Run this program from its current location. Select the option Save this program to disk.
Save this program to disk
1. Create a folder to save the downloaded file.
2. From the download page, click Download Now. A File Download window will appear.
3. Select Save this program to disk. A Save window as will appear.
4. In the Save In: box, select the location to the folder that was created to save the file in. The file will automatically name itself. It is best to accept the default name.
NOTE: Many of the full HP all-in-one product software program downloads are very large and will take some time to download.
Extract and install the downloaded software
1. To extract and install the software, browse to the downloaded file and double-click the file that was downloaded.
2. Follow the screen prompts to install the HP software.
4. Reinstall the drivers and software in New User Account.
I am up and running with both computers on my homegroup/network
Sweet by name sweet by nature
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