I have just installed Captivate 7 but I can't get Help to load, any ideas?
I have just installed Captivate 7 but I can't get Help to load, any ideas?
Hi hazelplt,
When you say you can't load does that mean Captivate does not launch?
Try launching the application as 'Administrator' and check.
You might also want to check by launching it in 'compatibility mode' and see.
In case you still face issues, try resetting Captivate preferences and then check by launching the application.
To reset the preferences, please follow the steps below :
Close Adobe Captivate.
Locate the preference folder:
Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 7 folder
Rename the Captivate folder.
Restart Adobe Captivate. A new folder is automatically created.
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