I have just installed CS6 Master collection but indesign isn't working, when opening I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign." not sure what to do next?

I have successfully installed the CS6 master collection and all the programs seem to be working apart from InDesign. When opening it I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign.". I have no idea what to do next?

Many people use a font manager to organize a large collection of fonts, and sometimes these cause problems in ID. You might not realize that the font manager has installed a plugin in ID, but I think you would know if you added any other program extensions to help you work.
Can you show us a new crash report since the 8.0.2 update?
What happens if you start the Mac with the Shift key held down to prevent extensions from loading? What happens if you go to the System settings and create a new user, then restart the Mac and log in with the new user?

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Installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription

installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription.. How can i stop this from happening so i can use my CS6 Master Collection

See if the following helps:
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

I have downloaded Adobe CS6 Master collection but i get an error when trying to unzip and install the program

The download was complete and successful, but when i go to extract the file i get this error messages in succession
I have plenty of disc space, and i have also tried to redownload twice... same issue
Anyone help???

Trenth52831125 the first error message is indicating either insufficient disk space or incorrect file permissions. How much disk space do you have available on your primary drive?
Are you logged in under a local administrator account? Also what version of Windows are you downloading and extracting on?

Install CS6 Master collection problem

my compuster is window 7.
I tried many times to install CS6 Master collection, but it alwasy showed "Installation Failed".
I restarted my computer. but it still didn't work.
I exited all application, but it didn't work, either.
what should I do?
thank you

Troubleshoot with install logs
Mylenium

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I have a pc and am using windows 8

I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I am using a pc and have windows 8. Please help.

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

I have a 2nd generation Ipod. I have it connected to my computer and see (my name) ipod on my screen. Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do: The Ipod, (my name) is synced with another ITunes li

I have a 2nd generation Ipod.
I have it connected to my computer and see (my name) ipod on my screen.
Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do:
The Ipod, (my name) is synced with another ITunes library on A74F65. Do you want to erase this Ipod and sync with this ITunes Library?
An Ipod can be synced with only one ITunes library at a time. Erasing and syncing replaces the contents of this IPod with the contents of this ITunes library.
Then it asks me if I want to delete and sync.
I am not sure what to do for fear of erasing everything I have put on my Ipod.
I would appreciate if someone could help me out.

If I understand you correctly, you are trying to use iTunes to play the Music in your iPod but which is not in your itunes library. I don't think Apple design iTunes for use in your way. As to put and play music in iPod, the music has to be in iTunes first, so you play music in the iTunes music Library. the window with Ipod music is just to show you which music are already in the Ipod, in case you want to Manually Manage your huge music library.
Here is the iPod/iTunes manual from the Apple Support Site.
http://manuals.info.apple.com/en_US/iPod_Features_Guide.pdf
Have A NICE DAY!

Problem is with my iPhoto on my Macbook air. I am trying to move my library from my airbag onto my passport drive. I did it and deleted it from the airbag but it simply re appeared possibly from the cloud. Not sure what to do next.

The problem is with my iPhoto on my Macbook air. I am trying to move my library from my airbook onto my passport drive. I did it and deleted it from the airbook but it simply re appeared possibly from the cloud. Not sure what to do next. Sorry I am not a techie.

Sorry - we can not see you
what do you have? Version of iPhoto? Of the OS? How is the passport connected to your Mac? What format is the passport (for the iphoto library it must be Mac OS extended (journaled) )? The iPhoto library is not and can not be on the cloud (maybe later with the Photos Application)
LN

I've downloaded CS6 Master Collection but only see The Photoshop icon. I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

I've downloaded CS6 Master Collection but only see The Photoshop icon. I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

How about you give us some real information.
Did you install the software? What operating system?

Installing CS6 Master Collection Student and Teacher Licensing

I am installing CS6 Master Collection Student and Teacher Licensing; I am in the middle of the process when I get a dialogue box asking for a second serial number for the Acrobat X Pro, I tried to add the initial serial number in order to start the install and it says it is not a valid serial for this product, what can I do?
This is suppose to be included in the suite right? why is it asking me for a second SN?

Contact support directly by phone or web chat. Nobody here can straighten out serial number issues. If you have older versions of Acrobat installed, uninstalling them or running the Creative Suite Cleaner Tool and Acrobat Cleaner Tool may resolve any potential conflicts.
Mylenium

Installed CS6 Master Collection. ACROBAT PRO X not working!!

I just downloaded CS6 Master Collection (with Serial #) on my new laptop- Dell Precision M4800 (32 GB ram, 256 SSD, NVIDIA K2100M, Windows 7 Pro (64-bit).
All apps downloaded but Acrobat Pro X.
I tried using the Acrofix, but it doesn't even open. I downloaded it and it doesn't run. I've also uninstalled, restarted my laptop, and re installed.. nothing seems to be working with Acrobat X.
Anyone know how I can install Acrobat Pro X??
thanks!

Please refer to following article:
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Regards,
Anoop

Installing CS6 Master Collection Kills the Help Manager

I installed CS6 Master Collection on two computers. Now local help is no longer available. The Help Manage does open, but all I have are the help config settings, via the About menu, and nothing else (No other windows,et al):
- General Settings
- Download Preferences
- Updater Settings
- Local Content
- About = Version 4.0.0.244
None of the above windows are interactively configurable.Settings are inactive
Not haveing app help is either local or online is a huge loss. What should I do?

Hi Mark,
What you describe above works with some CS6 apps, but not all. For example help weill not render for both Premier Pro and After Effects. I did not try help activatoin for all the Master Collection CS6 apps.
I wish that I had somehow known the Community Help had gone away with CS6. I spent the better part of an afternoon trying to make the old version of help work after installing CS6. Seems that what you guys did was a step backwords per accessing help.
Pete

Installing CS6 Master Collection

I had a prerelease version of CS6 Photoshop on my Mac and now I'm trying to install CS6 Master Collection and it wil not let me install Photoshop, it says there is a conflict with a previous or prerelease version and it needs to be removed before installing the new version. I uninstalled it but I still cannot install Photoshop, same error message. Any help would be greatly appreciated. Thanks

after uninstalling use the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
then install your master collection.

Today my mac won't turn on at all...the light at the front is remaining on and at a constant brightness however the screen is still black! I'm not sure what to do next?

today my mac won't turn on at all...the light at the front is remaining on and at a constant brightness however the screen is still black! I'm not sure what to do next?

If you can log in blindly or using the flashlight method, it is possible your screen brightness somehow got set all the way to nothing. I don't have my Macbook with me right now to test it out but I believe it may not be possible to adjust the brightness at the log-in screen so you have to be able to log in first (though I could be wrong on that).

Installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

Alanh61734259 are you receiving any specific error messages in the installation log files? You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC. You are welcome to post any specific errors you discover to this discussion.

I have just installed CS6 Master collection but indesign isn't working, when opening I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign." not sure what to do next?

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