I have just installed shockwave director plug-in but it still needs updating via your plug-in tester

Dear Firefox
I have been getting crashes when watching the BBC programmes, whether live or not.
I have just updated my Adobe Flash and Shockwave, I have also updated Adobe Reader and Air just last week.
I have just updated recommened by your plug-in tester and tested my plug-ins again, answer coming back saying that the said plug-in needs updating.
I have noticed that their is no plug-in for rim blackberry, this is what I am using to write to you by tethering.
I have noticed that my internet security that I use, the virtual keyboard and URL Advisor are disabled, this securty is Kaspersky Internet Security 2011 and it is the full internet security.
Yours Sincerely
JTValerie
I don't know the detail for the crash IDs but if you had an attacment feature here I could attach what I understand to be some data from the computer error reports vis the computer admin.

You may need to get back in touch with me concerning these images I have sent as these are the lastest info I colected and this is to do with Windows Live disconnections.
This attachment should of come from the first page please.
JTValerie

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