I have just moved my broadband ISP from BT to Utility Warehouse. I cannot access my AOL webmail account via Fiirefox

Question

I have just transferred broadband ISP from BT to Utility Warehouse. After getting round the BT blocks, all seemed OK. I always use Firefox as a browser and have had bookmarks set up for my webmail accounts (various). All of those accounts can be accessed via Firefox except AOL which can only be accessed via Internet Explorer. I get on the initial AOL connection but cannot get to the Email sign in page.
I have tried to connect by various means but without success via Firefox. I have no desire to have to use IE and that is inconvenient anyway.
Suggestions ??

Answer 1

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!