I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND SYSTEM SAYS SERIAL NUMBER INVALID BUT IT IS CORRECT

I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND ON ENTERING SERIAL NUMBER SIX BLOCKS OF 4 IT KEEPS SAYING SERIAL NUMBER NOT RECOGNIZED DESPITE SEVERAL ATTEMPTS. THE SERIAL NUMBER IS CORRECT ANY IDEAS? 

Which Operating System you are using?
In the serial number window, on the title bar check if the product name is Photoshop elements 13
There are some PE serial number which is specific for windows OS, you may check that also.
You can contact Adobe support and verify your serial number once
Contact Customer Care

Similar Messages

  • I have just purchased Photoshop Elements 13. Why am I unable to access the program?

    I have just purchased Photoshop Elements 13. I think it was installed. The title shows in my 'Downloads File'. I have tried double clicking on 'install' in the downloads file. All I get is a page of data that doesn't seem to do anything. When I purchased Photoshop Elements 12 there was no problem. The apps appeared on my monitor and I went to work. What appears on my monitor for Photoshop 13 is a file picure. When I click on it I go to the Downloads File. Can anyone help me?

    I am unable to access the Photoshop Elements 13 program.

  • Just purchased Photoshop Elements 13, and did not get the Mac version.  How do I switch?

    I purchased Photoshop Elements 13, and it was unclear that it was a Wndows program,  When I purchased Lightroom it was for both formats, so I did not look too closely, but no Maac OSX option seems available.  How do I get the OSX version, or get a refund?

    I am tired of getting absolutely no where in the web site! I want my money 
    returned to my VISA. I will purchase the software rather than deal with
    Adobe  online! If you know how to reach the correct person please be kind
    enough to  send me the information. The link below only takes me in circles! I
    have been  trying to solve the installation since Dec 10th. Enough is enough.
    In a message dated 12/12/2014 3:29:19 P.M. Mountain Standard Time, 
    [email protected] writes:
    I  purchased Photoshop Elements 13 online but have been unable to download.
    How do I do this? I followed all the instructions.
    Jeff  A Wright
    (https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome)  marked Ned  Murphy
    (https://forums.adobe.com/people/Ned+Murphy?et=watches.email.outcome) 's reply on _I  purchased Photoshop Elements
    13 online but have been unable to download.  How do I do this? I followed
    all the instructions._
    (https://forums.adobe.com/thread/1657272?et=watches.email.outcome)  as helpful. View  the full reply
    (https://forums.adobe.com/message/7009778?et=watches.email.outcome#7009778)

  • I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro.  It didn't give me an option when purchasing. wh

    I purchased Photoshop Elements and Premiere package today.  I have been trying to download them but it tells me the serial numbers are inapplicable.  I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" .  I don't remember being given an option for mac or windows  when purchasing.  what can i do now?

    Return, cancel, or exchange an Adobe order

  • I just purchased Photoshop Elements 13 and now find it doesn't open .eps files.

    What adobe product does open .eps files and can I "return" Elements 13?

    Try downloading and using the serial number from the disc...
    PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    (Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552)
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • I have just ordered photoshop element 13 and cannot get it to download and run it keep saying I need administration authorization.

    I Have just ordered the photoshop element 13 but not able to to download and run it , keep saying I need administrative protocol to do this. Have no idea how to overcome this.

    if you're trying to install it on a mac, you're being prompted for your mac's password.
    otherwise, you can download using the below link:
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have just purchased Photoshop Elements 9 windows it will not autorun

    I have just puchased Elements 9 tried to load it into my computer with Vista it will not autorun, when I try to load it thro "my computer" i am asked if I want to format a blank disc.  Whats gone wrong.
    Hazelmargery

    Try going to Computer and right-clicking on the CD drive icon.
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  • HT1338 I have just purchased this mac pro and am trying to upgrade software but the former owner has a pass word and I don't know it what can i do as I want to download the mac app store??

    I am new to mac pro, i do own a iphone. I just purchased this mac pro 2008 and can not do upgrades as it wants the pass word from the prevoius owner and I don;t have it! What can I do? 

    Firefox is a web browser like Safari, it doesn't do photo editing.

  • I have just purchased photoshop elements 13 & premier elements 13 and downloaded both. How do I install them from my download file?

    Both files are in my download folder (forty minute download time for each one|) but I am not sure how to install them. I would like to put a short cut to each one on my desk top.

    A friend called round and showed me which icons to click in the download file. Did it and they installed. It was the gap between downloading and installing that threw me. Usually they follow on. Thank you for your interest. John Smart

  • I have just purchased "Photoshop Elements student/teacher" edition online for my Children.

    how does Adobe verify when they didnt ask me what school or is it a gift. This item was purchased as an
    Easter gift for my Son and Daughter who are aged 15 and 18 and attend school here in Victoria, Australia. completing years 10 and 12
    I need this product downloaded ASAP....Help Rozzile

    While you're sorting out verification details with Adobe Customer Care
    http://helpx.adobe.com/au/contact.html
    you can use the trial version of the software for free for 30 days in the meantime.

  • I have just installed Photoshop Elements for a MAC. MY photos were in iPhoto, I have 47,000 pictures and my drive on my Mac laptop is not large enough. I store my photos in iPhoto on an external drive. Can I store all my photos on an external drive when u

    I have just installed Photoshop Elements for a MAC. MY photos were in iPhoto, I have 47,000 pictures and my drive on my Mac laptop is not large enough. I store my photos in iPhoto on an external drive. Can I store all my photos on an external drive when using Photoshop Elements? If so, in what format should they be stored in? I do I move them from iPhoto to the new storage location? How do I call them up in organizer? And how do I call them up to Edit? I do not want to store any pictures on my Apple Mac laptop. I want to store pictures on several external devices.

    Yes you can store images on an external hard dive and have them referenced in Organizer. It’s best to export copies to separate folders/subfolders and that will ensure iPhoto does not get corrupted.
    Alternatively you could continue to use iPhoto with the Elements Editor set up in the iPhoto prefs as your external editing app. Then there is no need to use Organizer and no need to duplicate your images.
    You can then call up photos directly from iPhoto as normal with the additional option e.g.
    Double-click on a thumbnail to edit in iPhoto editor.
    Control (right) - click on a thumbnail to edit in the elements app.
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-iphoto-mac-os.html

  • After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

    After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

    Jeanval have you tried a different web browser?  For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.

  • Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find!  Where to look?  Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere

    Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find!  Where to look?  Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere..when click on Install says Adobe already running...Really?  Where is it?

    restart you computer and use finder to check for downloaded/installed files.

  • I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.

  • How do I download previously purchased Photoshop Elements 11 and 12 to new laptop?

    I received a new Toshiba Satellite Touchscreen laptop for Christmas and I want to download my previously purchased Photoshop Elements 11 and 12.  I need help and/or instructions on how to do this on my new Windows 8 OS as I tried and had to uninstall the programs.  Your help will be most appreciated!!!

    If you originally downloaded the applications you might find links to do that again via your Adobe account online.  Beyond that, here are some link where you can download the trial versions and use your serial number to activate to full use.
    For the prodesigntools links be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 11:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    Photoshop/Premiere Elements 12:
    http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us

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