I have just purchased "Photoshop Elements student/teacher" edition online for my Children.

how does Adobe verify when they didnt ask me what school or is it a gift. This item was purchased as an
Easter gift for my Son and Daughter who are aged 15 and 18 and attend school here in Victoria, Australia. completing years 10 and 12
I need this product downloaded ASAP....Help Rozzile

While you're sorting out verification details with Adobe Customer Care
http://helpx.adobe.com/au/contact.html
you can use the trial version of the software for free for 30 days in the meantime.

Similar Messages

  • I have just purchased Photoshop Elements 13. Why am I unable to access the program?

    I have just purchased Photoshop Elements 13. I think it was installed. The title shows in my 'Downloads File'. I have tried double clicking on 'install' in the downloads file. All I get is a page of data that doesn't seem to do anything. When I purchased Photoshop Elements 12 there was no problem. The apps appeared on my monitor and I went to work. What appears on my monitor for Photoshop 13 is a file picure. When I click on it I go to the Downloads File. Can anyone help me?

    I am unable to access the Photoshop Elements 13 program.

  • I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND SYSTEM SAYS SERIAL NUMBER INVALID BUT IT IS CORRECT

    I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND ON ENTERING SERIAL NUMBER SIX BLOCKS OF 4 IT KEEPS SAYING SERIAL NUMBER NOT RECOGNIZED DESPITE SEVERAL ATTEMPTS. THE SERIAL NUMBER IS CORRECT ANY IDEAS? 

    Which Operating System you are using?
    In the serial number window, on the title bar check if the product name is Photoshop elements 13
    There are some PE serial number which is specific for windows OS, you may check that also.
    You can contact Adobe support and verify your serial number once
    Contact Customer Care

  • I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro.  It didn't give me an option when purchasing. wh

    I purchased Photoshop Elements and Premiere package today.  I have been trying to download them but it tells me the serial numbers are inapplicable.  I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" .  I don't remember being given an option for mac or windows  when purchasing.  what can i do now?

    Return, cancel, or exchange an Adobe order

  • I have just purchased Photoshop Elements 9 windows it will not autorun

    I have just puchased Elements 9 tried to load it into my computer with Vista it will not autorun, when I try to load it thro "my computer" i am asked if I want to format a blank disc.  Whats gone wrong.
    Hazelmargery

    Try going to Computer and right-clicking on the CD drive icon.
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  • I have just purchased photoshop elements 13 & premier elements 13 and downloaded both. How do I install them from my download file?

    Both files are in my download folder (forty minute download time for each one|) but I am not sure how to install them. I would like to put a short cut to each one on my desk top.

    A friend called round and showed me which icons to click in the download file. Did it and they installed. It was the gap between downloading and installing that threw me. Usually they follow on. Thank you for your interest. John Smart

  • I have just installed Photoshop Elements for a MAC. MY photos were in iPhoto, I have 47,000 pictures and my drive on my Mac laptop is not large enough. I store my photos in iPhoto on an external drive. Can I store all my photos on an external drive when u

    I have just installed Photoshop Elements for a MAC. MY photos were in iPhoto, I have 47,000 pictures and my drive on my Mac laptop is not large enough. I store my photos in iPhoto on an external drive. Can I store all my photos on an external drive when using Photoshop Elements? If so, in what format should they be stored in? I do I move them from iPhoto to the new storage location? How do I call them up in organizer? And how do I call them up to Edit? I do not want to store any pictures on my Apple Mac laptop. I want to store pictures on several external devices.

    Yes you can store images on an external hard dive and have them referenced in Organizer. It’s best to export copies to separate folders/subfolders and that will ensure iPhoto does not get corrupted.
    Alternatively you could continue to use iPhoto with the Elements Editor set up in the iPhoto prefs as your external editing app. Then there is no need to use Organizer and no need to duplicate your images.
    You can then call up photos directly from iPhoto as normal with the additional option e.g.
    Double-click on a thumbnail to edit in iPhoto editor.
    Control (right) - click on a thumbnail to edit in the elements app.
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-iphoto-mac-os.html

  • I have just purchased Photoshop Elementar in Swedish, but can not open the program.

    I have just purchases Photoshop Elementar in Swedish, but can not open the program. Why?

    what file(s) (name and extension) did you download?
    what are you clicking to start installation?
    what do you see after clicking?

  • I own a version of Photoshop CS2 which is no longer supported.  Do I have to purchase Photoshop Elements because the newer photoshops are cost prohibitive?

    Do I have to purchase Photoshop Elements because the newer photoshops are cost prohibitive?

    Do you mean CS2 won't run on your present operating system?
    Admittedly CS2 is rather old and Adobe no longer supports it, but it should still run on older operating systems.  Which OS do you have?
    Elements is one option.  However if you want PS Extended with all the bells & whistles, look at the $10/mo  Photography plan which includes Lightroom.
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Nancy O.

  • I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.

  • I purchased Lightroom 5 Student teacher edition in June 2013,

    I purchased Lightroom 5 Student teacher edition in June 2013, and installed it on my laptop and desktop computers. Recently my laptop crashed and I had to replace it. When I visit my account and try to re download it, it says it is not available to download. Do I have to purchase again?

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Hi there Can you please help I have just downloaded photoshop elements editor 10

    Just bought photoshop elements 10 - editor and did not realise it does not include organiser ... Is it possible to upgrade?

    Upgrades for Mac App Store versions are only normally available for the current version although PSE11 is not on the store AFAIK.
    It may be worth contacting Adobe to see if they can offer anything. See this FAQ for more information:
    http://helpx.adobe.com/photoshop-elements/kb/purchases-mac-app-store-faq.html

  • Do you have to purchase Photoshop Elements in addition to Photoshop Lightroom?

    I currently have Photoshop Lightroom 5.  I am attempting to use the stamp option in the sketch filter.  I can't find it in Lightroom.  Upon investigating, I believe that you must use an external editor such as Photoshop Elements.  Is this correct?  Do you need to purchase this as well?

    These are separate programs which can be purchased individually or in combination, your choice. Many people use Lightroom for organizing and editing, and then they also use Photoshop Elements for additional editing power which goes beyond the feature set of Lightroom. Since Lightroom does not have a stamp option in the sketch filter (it doesn't even have a sketch filter), this would be a case where if you needed to do that you would have to use Photoshop Elements or the full Photoshop.

  • Need help installing just-purchased Photoshop Elements 11

    I just bought Photoshop Elements 11 at Costco. I want to install on a Mac with no CD drive. I went to download trial version from Adobe (so I could then upgrade to full, purchased version by entering serial number from the box), but the trial version is Photoshop Elements 12.
    How can I install the software I just purchased???

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    Photoshop/Premiere Elements 11:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • Just purchased Photoshop Elements 13, and did not get the Mac version.  How do I switch?

    I purchased Photoshop Elements 13, and it was unclear that it was a Wndows program,  When I purchased Lightroom it was for both formats, so I did not look too closely, but no Maac OSX option seems available.  How do I get the OSX version, or get a refund?

    I am tired of getting absolutely no where in the web site! I want my money 
    returned to my VISA. I will purchase the software rather than deal with
    Adobe  online! If you know how to reach the correct person please be kind
    enough to  send me the information. The link below only takes me in circles! I
    have been  trying to solve the installation since Dec 10th. Enough is enough.
    In a message dated 12/12/2014 3:29:19 P.M. Mountain Standard Time, 
    [email protected] writes:
    I  purchased Photoshop Elements 13 online but have been unable to download.
    How do I do this? I followed all the instructions.
    Jeff  A Wright
    (https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome)  marked Ned  Murphy
    (https://forums.adobe.com/people/Ned+Murphy?et=watches.email.outcome) 's reply on _I  purchased Photoshop Elements
    13 online but have been unable to download.  How do I do this? I followed
    all the instructions._
    (https://forums.adobe.com/thread/1657272?et=watches.email.outcome)  as helpful. View  the full reply
    (https://forums.adobe.com/message/7009778?et=watches.email.outcome#7009778)

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