I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore.

I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore. It never dropped or anything

Try here:
iPod touch: Hardware troubleshooting
You said you restored the iPod. Was the restore successful, that is, it went though all the steps without errors?
Try a restore to factory settings/new iPod if yuhave not doe so so far.
Are you using the headphones that came with the iPod? Are you inserting the plug fully
Have you tried another set of headphones in the iPod?
The speaker is not that loud.

Brand new ipod Touch (8GB) does not work with DHCP

I have a brand new iPod Touch (8GB) that will not work using DHCP. No matter what I do (reset router, reset ipod) the DHCP still doesn't work. I can manually setup an IP/Gateway/netmask/etc. and it works but I really need the DHCP to work if at all possible. I'm using a Linksys WRT54G. I was able to use an old Linksys wireless router and the touch gets an IP, etc. with no problems but I can not get my Touch to work with the WRT54G. Any ideas?

its possible to have a bad power supply that has too much AC ripple on the output which can make the screen do weird things
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

I just opened my brand new iPod touch 4th generation, and it's frozen with green, vertical lines. Does it have to be replaced?

It's Christmas morning and my parents bought me a new iPod Touch 4th Generation 4G 32GB. I started charging it, 5mins later I walked back into my room and there I saw it - frozen, white screen with light green, vertical lines. It's brand new, and I just opened it about 5mins prior. I never dropped it, it never touched water. My mum bought it at the nearby Target. I opened it, in it's case and everything. So I have no clue what happened. I really hope the workers at Target didn't just sell me a broken iPod. This really stinks, and I really hope somebody can help me. I feel terrible for my mum having spent so much on it. So please, someone help me out.

Hello planb77 / PANIDORA, I'm having the same problem. I'm using my iPhone 5S or my iPad Mini cable and wall charger to do it (both originals) , and the iPod Shuffle does not charge at all, doesn't matter if is direct on the wall or trough my Macbook Air.I 've restored it once, but nothing has changed. What else can I do?

HT201442 Just bought a brand new ipod touch a month ago and went in to iTunes. There was an update for me so I downloaded it to my ipod and then it went into recovery mode. Tried to restore it in itunes but was told this device isn't eligible. Help!!

Just bought a new ipod touch a month ago. Went into itunes to burn music and had an update to download which I did. Then I get a message that my ipod has gone into recovery mode. It's locked up with a black screen with iTunes logo and picture of a plugin on the screen. Tried to restore it as recommended but itunes said this device isn't eligible for the requested build. Error codes 3194 and 17. This is very frustrating considering the cost of the ipod and how new it is. Now what do I do? Buy another one? Can anybody fix these types of things? Is this a common occurance or am I just unlucky?

Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download
Then...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Just got my brand new ipod touch please help

I just go my 3rd generation ipod touch and when I try to turn it on there is a usb and a itunes cd with a music note on it please help.

Welcome to the discussions.
It sounds like [this is the screen|http://support.apple.com/kb/TS1275] you are seeing. I think that will help guide you through what to do.

Just registered a brand new iPod Touch for my daughter (created new user name and password) but when she went to App Store and typed in aforementioned Apple ID and password it tells us these are incorrect when I know they are correct. What's up?

The title says it all.
Please help.
Sam

- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset the password and try again. After resetting the PW sing out and sign back in
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

I just bought a brand new Ipod touch but when I went to update it, a screen keeps popping up saying that the apple mobile device (recovery mode) was unable to install to my ipod and the ipod will keeps showing me the connect to itunes, what can I do?

i really need help with that

Maybe here:
How to restart the Apple Mobile Device Service (AMDS) on Windows
Otherwise com back with the exact wording of your error message. The one you gave does not seem correct.

Brand new ipod touch 5th gen 64gb problems with first power on

I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
It was suggested on here to try the recovery start but again, nothing happened.
I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
It will not do anything plugged into the usb soccket of my laptop.
Any ideas or will I have to return this to amazon?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
Apple Retail Store - Genius Bar

Brand new Ipod Touch can't been seen in Itunes

Hi there,
I hope someone can help as this is driving me mad!
I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
I have tried different USB ports.
I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
I have done all of the above in various combinations and re-started my PC numerous times.
None of this makes any difference.
The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
iTunes Serial Number <Edited by: Host>
Current user is an administrator.
The current local date and time is 2009-06-07 10:05:26.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon 9550 / X1050 Series
ATI Radeon 9550 / X1050 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: <Edited by: Host>
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Can anyone help me please?
Many thanks.

Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.

On/off button not working on brand new iPod touch 5th gen

My daughter has just unboxed a brand new iPod touch 5th gen that arrived today.
It wouldn't turn on so I assumed the battery was flat which I thought was odd but I plugged it in and it came on - 90% + battery.
The on/off button does not do anything. We've pressed it, held it - nothing. If I press the on/off and the home button together, Siri starts.
It will only switch off after a minute has elapsed. We can't do it manually.
What's going on? Any ideas?

If you have an Apple store nearby I would make an appointment at their Genius Bar.
Apple Retail Store - Genius Bar
Otherwise I would call Apple. You get at least 90 days of free telephone support.
http://www.apple.com/support/contact/

ITunes said its synced but no songs in brand new iPod Touch - help!

Just got a brand new iPod Touch and when i try to sync up to iTunes account, it says synic is completed but no music has come
over onto device.

Did you select any music to sync?
iPod touch User Guide (For iOS 4.3 Software)

Brand new Ipod touch 5th generation won't charge.

Hi! So i just got my brand new ipod touch 5th generation in the mail. I went to turn it on but there was no power, so then i plugged it in to charge, but now every time i try to turn it on, the red battery charge symbol shows up, and its been charging for an hour now. I have used many apple products before and they usually dont take that long to charge. Does anyone know what the problem is?
PLEASE HELP!
thanks.

Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Brand new ipod touch 3 frustrating slow wifi

Dear all, I just opened my brand new iPod Touch 3 yesterday and it connected to my wifi network without any issue.
But then, the browsing has been a joke. Not a funny one. It is slow like you have no idea. I could load only 4 pages in the whole evening. The google front was one of them.
I was sitting right next to the router. It didn't help.
I cannot say I was loosing the connection. Only that loading any page was next to impossible.
My provider of internet is www.get.no in Norway.

Update: I previously advised the following quoted manual set up. I thought had solved problem but it returned. I now have found I think the real root of slow iTouch on Airport Wifi Network. Seems wireless telephone is interfering on 2.4 freq. Channel for 2.4 Freq was set on 1. I have now changed to channel 6. I have now being operating Two iTouch at same time for several hours with no freeze and acceptable speed. Anyone else having hang ups, slow operation, etc. would suggest trying channel change on 2.4 Freq., especially if you have wireless tel. in house.
Brad
Quote of Maculu manual set up
You open Airport Utility, click on manual setup, enter your WiFi password, click on wireless tab, click on radio mode drop down box, pick 802.11a/n-802.11b/g instead of automatic, Now click radio channel selection and pick manual, pick any random channel for each of the 2 frequencies.

Brand new iPod Touch is not being recognized by my computer

Hello,
I just bought a brand new iPod Touch. I had iTunes installed since this is a replacement to a very old iPod. When I plugged my new iPod Touch to start the very first sync, iTunes crashed and started giving me a Windows 7 error (999). After many frustrated attempts to reinstall iTunes (and a few blue screens in between), I followed a recommendation in one of the postings to delete all the Apple programs in a certain order. It worked and I was able to reinstall iTunes. The problem now? My USB, which at one point kept asking for the software to install the iPod, won´t recognized it anymore. Period. I´ve rebooted several times and whenever I plug my iPod in any of the four USB ports, absoluletely nothing happens, as if nothing had ever been plugged in. I tested the USB with my blackberry and it recognized it. Please help!! Thanks!

Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...

I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

Similar Messages

Maybe you are looking for