I have just spent 1/2 on the phone to Adobe to get my free upgrade

..to Premier Elements. No one has any idea what I'm talking about! I hve the letter in front of me but no one knew anything
Mary Scheele

Hello Mary,
I can help you with this as I confirmed that you are elgible for a free upgrade.
I will contact you directly with instructions for this
Thanks
Scott

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If I buy Lion now (from the App store) will I get a free Mountain Lion upgrade?

I haven't been able to find any definitive documentation on this. I have a MBP and Mac Pro at work and haven't upgraded either of them to Lion for various reasons. However, I have now been tasked with some App programming and need Lion. So, my question is - If we buy Lion from the App Store will we get a free upgrade to Mountain Lion?
Thanks everyone!

Mountain Lion will be upgradable from Snow Leopard, so if you have not yet purchased Lion then it may be worth it to just wait and not go through two upgrades.

I have just spent hours making a photo book on iphoto and can't proceed to checkout. I have updated iphoto.

Hello - I have just spent many hours making a photo book on iphoto and I can't proceed to checkout. My iphoto has been updated.
I have done this many times before and have not had aproblem. Can anyone offer advice.
I am working on a Mac 10.9.4 OSX
2GB memory
3.6 GH
iphoto 9.5.1
Thank you
LaLauze

There are numerous posts on the forum with the same issue. It seems it is an issue at Apple's end, but I have not seen any Info from Apple.

Download- my computer os was wiped and i need to reinstall my acrobat application. who can i actually talk to about this? i just spent 10 minutes on the automated phone cycle, which was very unsatisfying How to talk to an actual person?

my computer os was wiped and i need to reinstall my acrobat application. who can i actually talk to about this? i just spent 10 minutes on the automated phone cycle, which was very unsatisfying How to talk to an actual person?

while waiting for a phone number, if you need an installation file,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Hi Guys, I am using the full width video widget on a site. The widget was working perfectly however I have just added additional content to the site and re-uploaded and now the video is not working! Please help I have tried everything and am freaking out

Hi Guys,
I am using the full width video widget on a site. The widget was working perfectly however I have just added additional content to the site and re-uploaded and now the video is not working! Please help I have tried everything and am freaking out as this web-site has been payed for by my client.
Alex

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I have just re-installed itunes. The previous use is still listed. When I try to login with my account, Apple says to view my account. When I do that, it revers back to the other user. How do I get the other user off of my system so that I can use mine

I have just re-installed itunes. The previous user is still listed. When I try to login in with my account, Apple says to view my account.
When I do that, it reverts back to the other user. I want the other user totally off of my system. How do I do this?

Try Store > Sign Out followed by Store > Sign In...
tt2

HT203200 I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE AND TWO TRACKS DID NOT DOWN LOAD. WHAT CAN I DO AND CAN I GET A REFUND FROM THE STORE OR DELETE ALBUM AND GET THE STORE TO DOWNLOAD AGAIN

I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?

Try the Store tab in iTunes and Check for Downloads.
If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
Failing that contact support:
http://www.apple.com/support/itunes/store/

HT4623 After installing the above mentioned update, my ipad will no longer turn on. I have just a black screen with the apple logo when I attach it to a power source. Anyone else having this problem, please advise on how to fix.

After installing the above mentioned update, my ipad will no longer turn on. I have just a black screen with the apple logo when I attach it to a power source. Anyone else having this problem, please advise on how to fix.

IF RESET DOESN'T WORK, FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note: Data will be lost

I have just shifted to India where the voltage is 220V vs 110V used in US. will the apple tv work directly or do i need a step down convertor to use it?- tks sahil

have just shifted to India where the voltage is 220V vs 110V used in US. will the apple tv work directly or do i need a step down convertor to use it?- tks sahil

You only need a plug adaptor as long as the voltage is between 100 and 240 volts.
(123957)

HT1386 I am re-building my iTunes library, but still have all the content on my iPod Classic. I have just downloaded some songs from the store and want to add them to the iPod, BUT when i attempt this the message asks if I want to delete all content on t

I am rebuilding my iTunes library, but still have all the old content on my iPod Classic. I have just download some songs from the iStore and want to add them to the iPod, BUT when I try to sync it asks if I want to delete all content from the iPod and add only the material that I have just downloaded from the Store. I do not want to lose my old content, because it is very extensive.

You are trying to sync to other than the one iTunes library you can sync to. You can copy music from multiple library/computer if you use the manual method of syncing. That method is described here
iTunes: Syncing media content to iOS devices and iPod
If you want to make this computer/iTunes library your syncing computer/library you have to restore the iPod on this computer/library. Restoring erases the iPod.
You can redownload most iTunes purchases by:
iTunes: Syncing media content to iOS devices and iPod
To copy other music to the computer see:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
BTW this is the iPod touch forum

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?
Please help!

Hello codyfromseminole,
After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
iCloud: Activation Lock
With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
Turn off Find My iPhone on your device
Sign out of iCloud on your device
Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Have just installed Mavericks and restarted the MacBook Pro. That was 3 hours ago and after logging in, I got my wallpaper and dock, but none of my desktop icons, just the spinning coloured wheel. It's been like that for 2 hours. Is this normal? What shou

Have just installed Mavericks and restarted the MacBook Pro. That was 3 hours ago and after logging in, I got my wallpaper and dock, but none of my desktop icons, just the spinning coloured wheel. It's been like that for 2 hours. Is this normal? What should I do, please?
I tried holding the on/off switch down to make it shut down, but when I turned it back on again, the same thing happened and none of the keys etc makes any difference.
HELP!!!! Please.

No, what you're experiencing is not normal.
Try booting whilst holding down the Shift key - this will allow you to boot into Safe Mode, disabling third-party kernel extensions, etc. Your Mac will be slow to boot and will operate sluggishly. That's normal. If you can get in using Safe Mode then you have some start-up item that doesn't play well with Mavericks.
Call back,
Clinton

Hi, I have just loaded Lightroom 5 from the disc onto my Mac. every time i try and launch the application, it goes to the registration/licence window. i have input the data five times already. When Lr5 launches the update window appears, when i try to

Hi, I have just loaded Lightroom 5 from the disc onto my Mac. every time i try and launch the application, it goes to the registration/licence window. i have input the data five times already. When Lr5 launches the update window appears, when i try to do anything the following message comes up: - An error occrred when attempting to change modules. What do i need to do to fix this?

Masher please use the uninstaller located in the Applications/Utilities/Adobe Installers folder. Once Photoshop Lightroom is removed then please download Lightroom 5.5 from Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.5 and reinstall.

HT1689 Have just downloaded ios6 on my i phone in the uk & it has automatically switched the app store & itunes to the USA store.How do I get back to the UK store

Have Just downloaded ios6 on my i phone in the UK & it has automatically switched the app store & itunes over to the USA store showing everything in dollars.How do I get this back to the UK store in the i phone settings.

http://support.apple.com/kb/HT1311
The Apple way

I have just bought my first mac and have been told that i can get a free upgrade to lion but it seems that this is only an option in the us and canada, not the uk. is this true?

i have just bought my first mac and have been told in pc world that i can get a free upgrade to lion, but it would appear that this is only for those in the u.s. and canada. is this true? also from reading the discussions it seems that lion is not a good thing. i am already regretting my decision to go to a mac.

I have found that both Linux and Mac (unix) are capable of reading "deep" folders while win 32 will have issues, your it people are clearly wrong. I run a network with both win/mac. And as long as the win servers/pc's that have shares are set to allow apple file sharing in their folder properties. And the macs are set to allow smb there should absolutely no trouble with you accessing anything across the platforms, heck, from a Mac to a win pc on some occasions you don't even need to include a "domain" name to log on to, and you can create aliases and make your own shortcuts etc... So you don't have to manually connect each time you boot up etc... But that's all personal preferences I suppose.
All I can tell you is that, I do it on a daily basis managing a small business. So your answer is yes you can.

I have just spent 1/2 on the phone to Adobe to get my free upgrade

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