I have just synced my touch with a new pc and added cloud, all seems well except I no longer have my purchased films and cannot find them, what do I do?

I have just synced my iPod touch with a new pc and cloud, all is well except I no longer have my purchased films and cannot find them. What do I do?

If they are not on the iPod or on the computer they are gone and you will have to repurchase them if you want to play them again. Movies are not one of the categories of iTunes purchases allowed for a free redownload.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Similar Messages

  • My Laptop was stolen. On the Itunes, I had many songs saved from other sources, that are currently on my Itouch. Itunes wants me to Erase to sync, and I dont want to erase. I have no access to hose sons anymore. Is there a way to sync my Touch with my new

    My Laptop was stolen. On the Itunes, I had many songs saved from other sources, that are currently on my Itouch. Itunes wants me to Erase to sync, and I dont want to erase. I have no access to those songs anymore. Is there a way to sync my Touch with my New laptop withoit erasing my I touch?

    Syncing to a new iTunes library or computer will erase your iPod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved:iTunes: About iOS backups
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device

  • I have an older Ipod touch with 4.2.1 and cannot be updated any further, how do I install apps on it now?  so far every app I have tried says I need an updated IOS.  This sounds like I now have an apple product paper weight.

    I have an older Ipod touch with 4.2.1 and cannot be updated any further, how do I install apps on it now?  so far every app I have tried says I need an updated IOS.  This sounds like I now have an apple product paper weight unless I want to run out and buy the latest and greatest overpriced apple product. 

    Are you willing to buy a newer iPod? How about the 4g @ 16gb for $199* usd or the 5g @ 32gb for $299*.
    * tax not included.

  • I just bought a new laptop because my old one died.  is there any way to sync my phone with the new machine and not lose all my data?

    i just bought a new laptop because my old one died.  is there any way to sync my phone with the new machine and not lose all my data?

    Copy everything from your backup copy of your old computer to your new one.
    Then sync.

  • I'm trying to sync my iPad with my new pro and i get message saying 5 computers authorised ?? what to do

    i'm trying to sync my iPad with my new pro and i get message saying 5 computers authorised ?? what to do

    1.  De-authorize one of your five computers and then authorize your new Pro.
    Or, if you don't have five computers and got rid of them before you de-authorized them...
    In iTunes, click your iTunes user ID in the upper right corner of the iTunes Store.  Select Account and then press the "De-Authorize All" button.  All of your computers will be de-authorized.  Then it is just a matter of re-authorizing the computers that you want to use with iTunes.

  • I just synced my iphone to a new computer and lost all my itunes libary.  It's on the computer but not on the phone.

    I justtryed to sync my iPhone with a new laptop and lost my itunes library from the phone.  I'd already moved iTunes to the laptop.  What did I do wrong, and is there a way to reclaim the library?

    Was the music purchased from iTunes?
    Can you sync other music to the iPod?
    What happens when you try to sync?
    When you switch syncing computers you have to restore the iPod on the new computer. Did you do that?
    You can only sync with one computer/iTunes library but you can manage music and videos among different computers. See:
    Using iPhone, iPad, or iPod with multiple computers

  • I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • My laptop died so I've installed itunes onto another PC and my music is all on an external hardive which is connected to the new PC. How can I sync my ipod with the new itunes and get all the music onto itunes?

    My laptop died so I've installed itunes onto another PC and my music is all on an external hardive which is connected to the new PC. How can I sync my ipod with the new itunes and get all the music onto itunes?

    You might consider itunes match for moving CDs you've copied into your itunes library if you dont have a way to use home sharing.
    iTunes match is an optional service offered by apple that costs about $25 a year.  It scans your music library and if it finds music that is already in apple's itunes catalog it'll automatically "unlock"/"store" these in the cloud for you.  Items that it does not find in the catalog it'll upload and store these in the cloud for you and you can download them on your devices.  See http://www.apple.com/itunes/itunes-match/

  • IPod updates 2 touch with the new software, and from the update they are not connected with Time phase. They appear calling but never they enter the calls. I make calls with other users and if one connects but in these two not from the update

    iPod updates 2 touch with the new software, and from the update they are not connected with Time phase. They appear calling but never they enter the calls. I make calls with other users and if one connects but in these two not from the update

    I use Firefox 95% of the time, and there's no problem with flash content (and I'm still at .55 - downloaded .64 last week but I haven't got round to making the change yet). At the rate they've been changing it recently it may well be out of date already .
    I've been trying it in Safari, too with no problems apart from You Tube, but that's because I'm blocking Google cookies.
    One thought does occur - if your Flash preferences are set to block all Local Storage, it may be that the problem site is trying to use Flash cookies (LSOs). I had this problem recently with the BBC iPlayer streaming content. Little Snitch notified an attempt to connect to a new URL - emp.bbci.co.uk.
    If I disallowed it, no streaming; when I allowed the connection, it still wouldn't stream, so I did a bit of digging and came to the conclusion that it was trying to set a Flash cookie. When I unblocked, lo and behold - streaming resumed as normal.
    I now have LSOs blocked in a more subtle way that lets the site think it's being set (but it ain't) and the streaming still works.
    As for permissions repair - always repair from local; the permissions on the original disc will have been superceded by updates and new installations of Apple software.
    DU needs to be reading the packages on the HD, not the (now out of date) install disc.
    The recurring repair messages are normal and don't mean anything's wrong. As long as the final message is 'repair complete' there's no need to dwell on it.
    http://support.apple.com/kb/TS1448 (for Leopard and Snow Leopard - Lion no doubt has it's own set).

  • HT4363 I just purchased an Apple TV MD199LL/A, got it connected to my internet.  I can go to Youtube and watch videos.  I'm able to access Netflix.  All seems well except I cannot connect to my iTunes account.  I have gone through the list - home sharing

    I just purchased an Apple TV MD199LL/A, got it connected to my internet.  I can go to Youtube and watch videos.  I'm able to access Netflix.  All seems well except I cannot connect to my iTunes account.  I have gone through the list - home sharing is set correctly on both iTunes and my Apple TV.  The userid is correct on both. 
    Message "Loading prodrigu's library" and then "Could not connect to prodrigu's library".
    I had this same problem when I installed the REMOTE application on my ipad.  Everything on the list was affirmative, but had the same problem not being able to connect to my iTunes.
    What is missing?  Is there a firewall setting that could be causing this? 

    I don't mean to be facetious but sometimes the simplest things are overlooked.  To connect to your library you have to have the computer where the iTunes library is located running and with iTunes open.  It also needs to be on the same network.  My network is dual band and works with either stream but a friend of mine does not.  He has to set the computer and the Apple TV to the same band.  Hope this helps.

  • I am unable to sync my iPad with my new MacBook Air without losing all photos even though both are linked to the same iTunes account

    I am unable to sync my iPad with my new MacBook Air without losing all photos even though both are linked to the same iTunes account

    Transferring photos from your computer has nothing to do with your iTunes account/Apple ID.
    Photos can be transferred from a single computer only. When transferring photos from another, all photos on the iPad that were transferred from a different computer will be erased from the iPad first - even if the photos were transferred from the old or different computer to the new computer being used for syncing.
    When transferring photos from your computer, what is named the iPod Photo Cache is created on your computer for the photos that are transferred and why you see new photos being transferres are optimized before the actual transfer process. The iPod Photo Cache for these photos on the computer the photos were transferred from is not available on your new computer.
    Since all photos on your iPad that were transferred from the old or different computer should remain on that computer, transfer the photos from that computer to your new computer. These photos on your iPad will be erased with the first sync but will be re-transferred along with a new iPod Photo Cache for these photos being created on your new computer.

  • HT2188 i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/s

    i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/software for my device even though i have the latest itunes on my computer. i have tried reinstalling itunes but it still cannot find my phone and now i cannot use my phone as it is stuck on the sync to itunes screen

    Have you downloaded and installed the latest version of iTunes from here:
    http://www.apple.com/itunes/download/

  • My playlist appears in itunes, but the music files have mysteriously disappeared in my iTunes Media file. Is there a way to recover them? Tried searching and cannot find them.

    My playlist appears in itunes, but the music files have mysteriously disappeared from my iTunes Media file. Is there a way to recover them? Tried searching and cannot find them.

    This page might help: http://support.creative.com/kb/ShowArticle.aspx?sid=44083
    Older Zens don't support AAC, which is the format iTunes uses for songs.
    You can convert from AAC to MP3, which every media player under the sun will play.  Here's a tutorial: http://reviews.cnet.com/8301-12519_7-10096807-49.html

  • I'm downloading Season 3 of Scandal. First two episodes have finished downloading. I cannot find them anywhere!!! Where can I find them so I can start watching? Please help!! .

    I'm downloading Season 3 of Scandal on iTunes. First two episodes have finished downloading. I cannot find them anywhere!!! Where can I find them so I can start watching? Please help!!

    Have you looked in the Videos app? Under the section TV shows (bottom middle button on the tabs)

  • Sync iPod Touch with entirely new media library BUT RETAIN existing apps

    Hi fellows. I'm creating a new media library where all the music, etc, are properly tagged/organized/album art embedded. I'm currently sync-ing my iPod Touch to my existing library, which is quite messed up, i.e. no album art, crappy tagging, etc.
    When I'm eventually done with the new library, I will like my iPod Touch to sync to that library but, my Touch has many AppStore apps (linked with the current library) & I will like to keep them (along with whatever data the apps are storing as well).
    I'm concerned if I sync my Touch to the new, nicely-done library, all the apps will be wiped, i.e. I haven't downloaded all the many apps onto the new library, currently it's just music. I do not mind the music on the Touch being wiped as a result of sync-ing with the new library (I actually want that, i.e. remove all the crappily-tagged music & grab all the nicely-tagged versions from the new library into the Touch), but I want the apps on my Touch to remain untouched/un-moved/not reloaded.
    Is my requirement possible? I was hoping when I sync my Touch to the new library it'll ask me to "Transfer Purchases" from the Touch to the library (which is the best scenario), but I'm *afraid afterwards it'll reload all the apps* on my Touch and all the application data stored within each apps, will be wiped. Any experience/advice?

    Check out this user tip from TuringTest:
    https://discussions.apple.com/docs/DOC-3991
    and this page on "How-to Geek":
    http://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without -losing-data/
    Regards.

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