I have just tried to convert a PDF file for the first time. Get error message-can't access service.

I just purchased ExportPDF and have tried to convert a PDF file to *.docx and *.rtf for the first time. In both cases I get a file that says there was an error is accessing the online service. What do I do?

Could you try these steps to alleviate the access issue you're having:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
-David

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Hey Shutterbuginorlando,
Thanks for the question. I understand you are experiencing issues with your iPad Air. The following resource may provide a solution:
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http://support.apple.com/kb/TS1286
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Hi I have just tried to convert a pdf through Adobe Export PDF, it appears to process it, but when I open the word file it just has the lines on it, and no words.

hi I have just tried to convert a pdf through Adobe Export PDF, it appears to process it, but when I open the word file it just has the lines on it, and no words.

Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
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If you use Reader XI you should be able to save it. You should also be able to save the form with Acrobat. However, the form name you gave is a docx file, not a PDF. So it is not clear what you are asking. If it were a PDF form as I would have expected, your questions would have made more sense.
Did you buy Acrobat? If so, are you trying to convert to docx or what. I really do not understand your question. I did find an 8 page PDF of the form (assume it is the same). If you have Acrobat, just start filling it out and save at any stage. I do not see any need to convert it to docx. There are no restrictions on the form for saving or such, so I do not see why you say you can not save your input. If you bought Reader, you got ripped off. If you bought Acrobat there should be no issues with saving. If you use Reader XI there should also be no issues with saving the PDF. So, I do not see the point of your question, sorry.

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what's your home version (click help>about) and was that just a warning so you were able to open the file?

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Disabled
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I have just tried to convert a PDF file for the first time. Get error message-can't access service.

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