I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead

I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead. I am unable to get the ipod to move and I don't know what to do. I think I should be recompenced by Apple if I have to pay to get it fixed!

The logo is saying connect it to your computer with iTunes installed on the computer. I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Place the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Place the iPod in DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If the iPod appears in iTunes restore the iPOd. If not I would make an appointment at the Genius Bar of an Apple store.

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I tried to update my ipad 2 to os7 and all i get is a black screen with iTunes logo and charger icon. I tried the power button and home button together. Help!

I updated by iPad 2 to os 7 when the screen went black. I hit the power and home buttons and got an outline of a charger cord to a blue circle with iTunes under it.

YOU ARE IN RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

HT3964 I have macbook air late 2010 model... it works fine otherwise but it has started being overheated in normal situations where normally it used to work fine and draining more battery....... battery time is almost half now. should i reset SMC. Would i

I have macbook air late 2010 model... it works fine otherwise but it has started being overheated in normal situations where normally it used to work fine and draining more battery....... battery time is almost half now.
should i reset SMC... would it help?

I'm doubtful it's a missing driver too, but I feel as though it's driver related. The first time XP was installed, after first boot without installing drivers, it was without sound etc, but fundamentally the system worked. Now after first boot, it's very buggy. Thanks for your suggestion Tonny. I ran the tool but it turns out the HDD is fine. Besides, everything runs fine in safe mode.
Does anyone know if (generally speaking) there is any firmware on the graphics card that would get updated via a Windows update? i.e. is it possible that Windows update downloaded a driver for the graphics card that installed new firmware that wasn't all that compatable with XP?

Okay so my Ipod Touch is connected to my computer which has charged my ipod before. Now when i plug it in, my ipod doesnt charge unless i move the charger around. Should I get a new charger, or what?

Okay so my Ipod Touch is connected to my computer which has charged my ipod before. Now when i plug it in, my ipod doesnt charge unless i move the charger around. Should I get a new charger, or what?

I could be the cable or it could be that the connecor in the iPod is damaged. If the iPod is the problem replacing the cable will not help. Look at the dock connector on the iPod and the contacts on the cable.

I am trying to delete apps from my Ipad. I have tried to hold the app until the cross appears but a cross is not appearing. Do I need to delete them in Itunes first and if so how

I am trying to delete apps from my Ipad. I have tried to hold the app down until the cross appears but the cross does not appear. Do I have to delete the app in I tunes first and if so how do I do that

deleteing apps for your ipad is disabled. If you are the owner of it go to Settings>general>restrictions and then turn deletieing apps back on.
If you have a jailbroken iPad that will proberly not work.
Hope i helped

My digitizer is not responding however i have loads of imessages. I tried to go onto my ipod touch to look at them but when i updated to ios7 it had not been signed in to imessage. Is there a way i can get imessages sent to iphone to load on my ipod?

My digitizer is not responding however i have loads of iMessages which i can see because the lcd screen is visible but touchscreen is brokenI tried to go onto my ipod touch to look at them but when i looked it had not been signed in to iMessage which was after i received the iMessage on my iPhone . Is there a way i can get imessages sent to iPhone which i currently cannot access due to the touchscreen being unresponsive to load on my iPod iMessage which is connected to my phone number as well as my email?

maggielou wrote:
I thought that I had backed up my pictures to icloud, but when I looked online at icloud, I don't see pictures listed. However, a few of the recent pictures have shown up on my phone.
IHow could I get these from my MacBook to my phone?
Thanks again.
When you log into you icloud account on your computer you are viewing data that you sync to icloud not the backups. You can't view the backups.
Look at the two links I provided.
You still didn't answer any of my two questions I asked.

I have just downloaded iOS update but this has locked my iPad screen. Screen shows iTunes symbol with white arrow and padlock below it. I have tried to reboot but I am unable to unlock screen. Can anyone help with this please.

I have downloaded an iOS update on my iPad air2 but it has locked the screen and I can only see the iTunes symbol with a white arrow and a padlock below it. I have tried turning the iPad off and on but the same screen reappears. Has anyone had a similar problem?

What that symbol indicates is that your iPad has gone into recovery mode and now it needs to be restored in order for you to be able to use it again. You can reboot from now until the cows come home and it will not do any good.
You do indeed need to plug your iPad into your computer and use iTunes to restore the device.
Use iTunes to restore your iOS device to factory settings - Apple Support
Just in case you need to use recovery mode.....
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

I have just tried to instal the ios7 update that fixes the bugs in ios7 and it wouldn't install onto my phone - an error occurred so my phone is not frozen. what do I do?

I have just tried to install the ios7 update that fixes the initial bugs in ios7 and it wouldn't complete the install - an error occurred. now my phone is frozen and inoperable. what do i need to do to fix?

Hey dougpm,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

I have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem please

I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem

Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden

TS1702 I have just tried to install Anthill to my iPod touch Gen 4. I get a message "Anthill failed to install" on the iPod. I already had Anthill Free installed so deleted it. I can install other free apps but not Anthill Free. Have tried the 7 steps. An

I have just tried to install the full version of Anthill to my iPod touch Gen 4. I get a message on the iPod saying "Anthill failed to install" and an error on the computer "OxE8000004". I already had Anthill Free installed so deleted it in case it was interferring with the new download. I can install other free apps but now can't even install Anthill Free. I have tried the 7 resolution steps advised by Apple and have totally run out of ideas as to what I can try next. I am using a new laptop since installing Anthill Free the first time and am now running Windows 7, otherwise everything else is the same. Any help would be sincerely appreciated. Thanks.

- Maybe here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
- Try redownloading the app directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT4623 I have just tried to update my iPhone 4S to the recent IOS but it has frozen in the middle of the restore. Any idea how I can get it to restore fully?

I have an iPhone 4S which was due the upgrade to it's IOS.
I have tried to update it through iTunes in the normal way but it has frozen.
I am using the lead that came with it and I have never had this issue before although my girlfriend who has the same phone has. It took her about 20 attempts to finally get it to work. This seems a bit unnecessary.
Can anyone help.

the phone was on an o2 buisness contract with my mate and was unlocked by o2 we have been using a giff gaff (o2)sim card in it for the last 3 months

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2

I have just tried to upgrade to the new software update and I can no longer access iTunes. I have uninstalled and downloaded the latest software but it will not install. Any help please?

I have just tried to update iTunes to the latest software and now I keep getting error messages. I have uninstalled and downloaded the latest version without any success. Any advice please?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!

Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!

oh and the device is not being recognised by itunes now either.

HT1414 I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without

I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without iTunes

I hope that you can see this response. The forum software is acting quite bizarre today.
You really do want to restore with your own computer. There is an off chance that you might be able to backup first, but I really think it is a very slight chance now since you got the connect to iTunes screen. But on the chance that when you connect, it sees the iPad and allows a backup, I would to not have you wait to use your own Mac.
If you cannot create a backup, you will lose everything that you have put on since the date to the last backup. So of your last backup was three weeks ago, you will restore the iPad to the condition that it was in three weeks ago.
If you do a lot of traveling, using iCloud for backups might be a very good idea. I use iTunes primarily and I backup my MacBook Pro with Time Capsule, but I still use iCloud as a secondary backup. I don't have enough data that I have exceeded the free 5 GB that you get with iCloud, so I do use it just in case.
I can't explain what happened with the update, I can only tell you that it does happen to other users. I have never had a problem when I updated and I having been updating over WiFi since iOS 5 came out. Taking a guess, maybe an interruption in the connection - especially of you tried updating using a hotel's WiFi network, or a power surge maybe. Whatever the cause, it is most likely a one time thing. That doesn't help your situation I know, but hopefully it won't happen again.

I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead

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