I have just tried to update my iTunes to version 11.1.4 and now I get an error and iTunes won't install. I get error code 7.
I have tried to upgrade my iTunes to version 11.1.4. Now I get an error code 7 and can't access iTunes at all. The message says there was a failure to install. I tried to go back to previous version, but that doesn't work, either. Any ideas?
Solving MSVCR80 issue and Windows iTunes install issues.
Similar Messages
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I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead. I am unable to get the ipod to move and I don't know what to do. I think I should be recompenced by Apple if I have to pay to get it fixed!
The logo is saying connect it to your computer with iTunes installed on the computer. I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Place the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Place the iPod in DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If the iPod appears in iTunes restore the iPOd. If not I would make an appointment at the Genius Bar of an Apple store. -
I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without iTunes
I hope that you can see this response. The forum software is acting quite bizarre today.
You really do want to restore with your own computer. There is an off chance that you might be able to backup first, but I really think it is a very slight chance now since you got the connect to iTunes screen. But on the chance that when you connect, it sees the iPad and allows a backup, I would to not have you wait to use your own Mac.
If you cannot create a backup, you will lose everything that you have put on since the date to the last backup. So of your last backup was three weeks ago, you will restore the iPad to the condition that it was in three weeks ago.
If you do a lot of traveling, using iCloud for backups might be a very good idea. I use iTunes primarily and I backup my MacBook Pro with Time Capsule, but I still use iCloud as a secondary backup. I don't have enough data that I have exceeded the free 5 GB that you get with iCloud, so I do use it just in case.
I can't explain what happened with the update, I can only tell you that it does happen to other users. I have never had a problem when I updated and I having been updating over WiFi since iOS 5 came out. Taking a guess, maybe an interruption in the connection - especially of you tried updating using a hotel's WiFi network, or a power surge maybe. Whatever the cause, it is most likely a one time thing. That doesn't help your situation I know, but hopefully it won't happen again. -
I have just tried to update my iPhone 5 adn its stuck with iTunes plug in sign, I have always used my I CLOUD.
Please someone help, Im lost without my phone!!Do this.
Turn your phone off: When you get to that itunes plug in sign, press and hold the power and home button until your screen goes black, and release those buttons when it goes black. ( make sure your phone is not plugged in your pc yet).
Now your phone is off.
Next do this: Press and hold power+home button for exactly 10 seconds, after 10 seconds pass, release the power button but keep holding your home button for exactly 13 seconds.
Now plug in your usb cord to your pc and then to iphone, and open up itunes. Itunes should say that there is a device in recovery mod discovered , and simply press RESTORE. Your iphone will restore and you'll be able to use your phone.
Reply with results or questions.
Hope I helped.
Donnie. -
Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2 -
Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
oh and the device is not being recognised by itunes now either.
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I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
HT4623 Have been trying to update my iPhone 4 for the past few month now but is not allowing me.
Have been trying to update my iPhone 4 for the past few month but is not allowing me. The update icon is not showing on the screen. Help is need pls.
To update it all you need to do is connect the phone to iTunes and you can then update it.
If you are using anything less than iOS 5, then you can't update directly on your phone as this is not available and iOS 5 is the first OS where this option was available. -
I have an iPhone 4S which was due the upgrade to it's IOS.
I have tried to update it through iTunes in the normal way but it has frozen.
I am using the lead that came with it and I have never had this issue before although my girlfriend who has the same phone has. It took her about 20 attempts to finally get it to work. This seems a bit unnecessary.
Can anyone help.the phone was on an o2 buisness contract with my mate and was unlocked by o2 we have been using a giff gaff (o2)sim card in it for the last 3 months
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I was upgrading to the latest version of itunes, and my new ipad mini was connected to my computer at the same time, try to sync for the first time. The upgrade crashed part way through, and now itunes won't load and I get an error message saying MSVCR80.dll is missing. How do I do about reinstalling this file?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792) -
I previously had itunes on my computer uninstalled and now I want to reinstall it on my computer now and it keeps trying to install to a J drive instead of the C drive I have plenty of room on my computer but not on this "J" drive how can I change where it installs I tried to click change before it installed and it would not let me.
See the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have Firefox running on an IMAC machine. My current software version is 3.16.15. I am not that familiar with the firefox application since I am new to this application because of my bank requirements for estatements, so any help would be appreciated.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
iTunes is now telling me I have to restore my phone back to factory settings :(
Yeah - I tried that, several times; each time I get "iTunes is restoring the software on this iPhone" and after about 30 minutes the screen on the phone lights up again with the same screen I had before. After that ... nothing.
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ok my last back up was on itunes @3 :22 now its connected with itunes but i cant get the phone back to making call yet why?
Why not?
What is displaying on the screen? -
I have just tried to update iTunes to the latest software and now I keep getting error messages. I have uninstalled and downloaded the latest version without any success. Any advice please?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?
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