I have keynote on my mac air. However, it was purchased by a colleague under his email address. Now when I go in it tells me that I need to prurchase it and will not let me use keynote.

yes, the software is on your Mac but it isnt licenced or owned by you so the digital rights management system Apple employs is blocking the application from being used. Its to stop illegal distribution of downloaded software.
my only suggestion is to phone Apple and see if they can transfer ownership

Similar Messages

When I close firefox it warns me that I am closing multiple tabs. and will not let me save them. the only option is cancel or OK.

This just started. When I close firefox it warns me that I am closing multiple tabs. and will not let me save them. the only option is cancel or OK. When I say OK and restart Firefox all my tabs are going:-( This happens every time now. I know how to get my old tabs back but every time I close Firefox it always warns me that I am closing multiple tabs.
Tanks for helping me get me Firefox working correctly again
Jim

Do not use "Clear history when Firefox closes" to clear the "Browsing History".
*Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
Using the "Show my windows and tabs from last time" setting is a more reliable way to restore session data.
* Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"

The past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?

the past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

IPod shows as camera and will not let me use as disk space. Please Help!!

Okay, so i know that this has probably been asked before, but every similar question i read was a little different from my specific problem. Maybe someone on here can help me. :)) *crosses fingers*
I've had my iPod Touch since summer, and I just got a new laptop for Christmas. So I want to transfer my iTunes over to my new computer, of course. I read the tutorial on Apple Support, but when I went to drag my Library over to my iPod, it was showing up in My Computer as a camera, and will not let me use it as disk space. I've also followed the steps to stop the automatic Camera pop-up when I plug in my iPod. Yes, my iPod is set up on manual, so disk use SHOULD be enabled, correct? I am positive that I also have the latest iTunes software. AND my USB ports are up to date.
Sorry for the overly-thorough problem description, but I have read too many of the similar posts, and I know all the usual suggestions. But seriously, any help is appreciated. Thanks guys.
-Happy New Year
Message was edited by: music_sedative

Hi,
Welcome to Apple Discussions.
Sorry to say that you cannot use an iPod Touch as an "external" drive, unlike the "Classic" etc. which I believe have this feature.
To transfer your library you will have to back it up to disc(s), a different type of HD or use a network to send the files over.
Good luck,
Dud.
Message was edited by: Duddo

I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists iPhoto Library as GRAY, and will not let me access it. I need the videos out of there. I have tried every way I can think of.

Like the title says...
I can't upload or import videos from my iphoto library, into final cut pro x. When i click, IMPORT MEDIA in FCP, It lists 'iPhoto Library' as GRAY, and will not let me select it. I need the videos out of there. I have tried every way I can think of.
I have also tried from the iphoto side, to export the videos or share them to final cut. I have had no luck.
I have tried to drag and drop indidual video clips from iphoto to fcp, and the programs simply do not respond to each other
I can see in the OLDER version of final cut pro x, where it has IMPORT FILES as an option, it was possible. I see this on forums and youtube videos of the older versions.
However, the newer version that i have, does not have IMPORT 'FILES' as an option, it is simply all lumped together as IMPORT 'MEDIA'
Thank You for the Help

at the end, you say "import preferences", which program are you describing?
So im safer using footage that is remotely being pulled from iphoto...
vs
using footage that is imported into FCP from imovie?
Is there anything i can do in fcp to make this footage more reliable or safer or more stable as i pull remotely from iphoto?
All the footage, and all the libraries to all programs, or on a new pegasus 12tb raid 5 setup fyi.

My old iPad icloud account has an old account name that I no longer subscribe to and will not let me access it. I need to in order to transfer my info to my new iPad. It won't let me change the account name to access the icloud.

I am updating my iPad from first generation to fifth. I can access my app store info with no problem, but I cannot access iCloud. It has an account name that is greyed out and it's an account name of a service we no longer subscribe to. I keep getting a window that says user name or password is wrong, but it only gives me an option to enter a password that doesn't match up with that old account name. I need to transfer to the new ipad, but how do I get cloud access?

You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

My macbook pro continues to freeze up and will not let me use the track pad to move the mouse or the keyboard

Please Help.

Hey ksmith61!
I have an article for you that can help you troubleshoot this behavior of your trackpad:
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/ts1449
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

The update screen freezes and will not let me use the beta

Whenever I try and open the Beta, it tries to add my previous firefox extensions into the beta. The screen freezes and when I close it, I cannot open the beta again. I uninstall it and try again and the same thing happens. I tried restarting my computer and nothing happened.

Create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

I have updates that I need to do but it will not let me download when I log in?

I have 4 updates from the App store, I log in and when I attempt to update I receive an error that it can not update and comes up with another id? How do I get rid of the original account so that I can do the updates from my login id?

Check the names of the apps you're being prompted to update against your purchase history. To see the complete list, you may need to unhide hidden purchases.

HT1338 I've tried everything and all of the sudden my macbook air will not let me use my PhotoBooth or FaceTime it says not connected to camera? help!?

've tried everything and all of the sudden my macbook air will not let me use my PhotoBooth or FaceTime it says not connected to camera? help!?

iSight camera failure after OS X 10.9 Mavericks update

HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone. As it is a work phone I need to use this email address as my Apple ID. How do I do this?

when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

My ipod will not let me use all but like 3 apps fully without closing me out of the app. I have a 2nd generation ipod touch that has IOS 4. Why is this happening and should I take it to an apple store??

My ipod will not let me use all but like 3 apps fully without closing me out of the app and i can only use safari or the app store for about 10 seconds without it shutting down the app. This has been happening for about 6 months after the upgrade to ios 4. Please help, should i take my ipod to an apple store?? It is a ipod 2nd generation itouch with ios 4.

We won't know until you try the procedure. The reset will not affect the content of the iPod.
Stedman

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

HT5621 I have tried to changed my Apple ID and every time I try to use the new Apple ID it won't let me because when i try to update an app the old ID comes up to sign in. I deleted that account so it will not let me use my new one.

I have tried to changed my Apple ID and every time I try to use the new Apple ID it won't let me because when i try to update an app the old ID comes up to sign in. I deleted that account so it will not let me use my new one.

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple Id to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID.

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

Welcome to Apple Support Communities
iTunes in Mac OS X Tiger is outdated. Open  > Software Update to install the latest iTunes version for Tiger.
If you need iTunes 10.7 or a newer version, you have to upgrade to Mac OS X Snow Leopard. First, check that your Mac is supported > http://support.apple.com/kb/sp575 If it is, buy Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After buying Snow Leopard, make a backup of your data, insert the DVD and upgrade to Snow Leopard. After upgrading, open  > Software Update, and install the latest Snow Leopard version. Finally, run Software Update again to install iTunes 11.0.4. If you want to install iTunes 10.7 instead, download it from the Apple website > http://support.apple.com/kb/dl1576

I have keynote on my mac air. However, it was purchased by a colleague under his email address. Now when I go in it tells me that I need to prurchase it and will not let me use keynote.

Similar Messages

Maybe you are looking for