I have little exclamation points next to some of my songs and they won't play how do I get them to play?, I have little exclamation points next to some of my songs and they won't play how do I get them to play?
I have exclamation points next to some of my songs and they won't play...how do I get them to play?
I am not an expert but here's my two cents:
The exclamation point means itunes cannot find the music file in order to play it. There are several possible reasons for this, including but not limited to changing the name or location of your music library/songs, or storing them on an external hard drive or device that is not currently attached. The solutions for these are different so let me know if any of these apply and we can troubleshoot.
Similar Messages
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I recently did the update for iTunes and after I did that I got the error message: MSVCR80.dll file not found. I followed the suggestions from someone in this community to fix it and now some of my songs aren't playing. And they are the ones that I purchased from iTunes not CDs that I have and ripped to my iTunes library. I can see the songs listed in my iTunes library as well as on my iPod but yet they won't play. On my computer I get the message that this computer is unauthorized to play them and to authorize it. I only have one computer, so I have no idea why I'm getting this message. And does anyone have any suggestions as to how to get all of the iTunes songs to play again?
Hello Angel82co,
It sounds like you have some songs in your library that are not playing, and when you try to play them you are being told the computer is not authorized to play them. I would start by verifying that your computer is still authorized, and take note of the Apple ID that you sign in with:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
If your Apple ID uses an expired MobileMe account, you can still authorize your computer.
From: iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
If the issue persists, next I would use the following article to double check that these songs were purchased under the same Apple ID you used to authorize the computer:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
Choose File > Get Info.
Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
If it is the same Apple ID then I would next delete the song, and re download it from your purchased history, with this article named:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
All the best,
Sterling -
My play lists and songs on iTunes and on my iPhone won't play. They are light grey instead of black and nothing happens when I click on the songs. All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. This is a new issue. It used to work fine. I tried restarting my iPhone and syncing with iTunes. Neither worked. Please help!
Try delete those songs using iTunes by de-selecting and sync. After that mark those songs and sync again.
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I bought a song and after 6 sec. or so it quits playing and goes to the next song. How do i redownload it so i can have the whole song?
Delete it, click here, and follow the instructions.
(114426) -
I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??
I haven't kept records of the songs I have paid for, and a number of songs have recently been displaying this message, making me search my computer for them. Most I have been able to find, but this one immediately "disappeared" the moment I attempted to play it after downloading...... how do I either get it back or get my money back???How did you do this move? Unless you know what you are doing you have to move the whole, complete iTunes folder.
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381 -
My new iPhone 4 will not play on the iHome iP1 Speaker System. I have removed the case and seated it properly and it charges, but does not play music. How can I get it to work?
Hi there Graham!
I have a couple of articles that can help you troubleshoot this issue. First, if you are downloading HD content, you will need to know the system requirements for HD playback, which can be found here:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
Next, you will want to check your video playback settings on your Windows machine. The steps for that can be found right here:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Hope that helps. Thanks for using the Apple Support Communities!
Cheers,
Braden -
Woke up and my phone was completely dead. Won't turn on, no charging, nothing at all. Thought maybe some kind of water damage because it was on my windowsill, but neither of the water detectors have turned a color. Help?
No that’s probably what I’ll do. I'm thinking the guys at the apple store can only do basic technical support since most of them are sales people that don't know how to physically repair phones. It seems kinda silly that, as fine as a product the iPhone is, when something like this happens they just tell you to replace the entire device without doing any proper diagnostic. If it was any other phone you could simply take it to a cell phone repair shop and they'll usually fix it. It’s almost as though Apple assumes their products will never fail so that when they do, the only solution is to replace the entire device at a cost higher then it would be if it was just a simple fix. So hopefully the local cell repair shop can do something instead of having to replace the entire phone. I'll accept the fact if I have to replace it after taking it to a few places and having some real technicians look at it, instead of a 5 minute trial and error diagnostic done by a sales associate at the apple store being quick to tell me that the phone is useless and has to be replace for several hundreds of dollars.
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My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?
If you can see the iCloud contacts in Outlook, you can copy them back to your PC by selecting all the contacts (click one, then press Control-A), then drag and drop the selected contacts to Contacts under My Contacts on the left sidebar of Outlook.
If you want to copy your calendar back to Outlook, select your iCloud calendar on the left sidebar of Outlook, switch to the list view (select View from the ribbon, then click Change View>List), select your events (click on a single event, then press Control-A), then control drag and drop them to Calendar under My Calendars on the left sidebar.
Then you can sign out of iCloud on the iCloud control panel and your local copies will still be there. If you want to add your iCloud email account back to iCloud, you can do this with these settings: http://support.apple.com/kb/HT4864. -
There are sites like Amazon, Facebook and pages where I need to put info like name, address, etc, that don't show where 'next' or 'skip' or 'continue' are. There is just alot of space. When I move my cursor around I have to guess if it's the right one and click
For some ways around this see [http://kb.mozillazine.org/User_name_and_password_not_remembered User name and password not remembered - MozillaZine Knowledge Base]
Another option is the [https://addons.mozilla.org/en-US/firefox/addon/60265/ Saved Password Editor] add-oin which allows you to add passwords for sites that disable password saving. -
I have kept getting some sort of messages about my apple id or icloud being disabled or something like that. My mail @me.com doesn't work, I can't send messages, Safari and Chrome won't let me do anything. First I thought it was just the Chrome. So I deleted it and then went to the app store to re-load it. I don't know what to do. I'm "old and moldly" so I'm not technically "savy". How can I fix this????
https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages
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When I download pictures from my digital camera into iPhoto, they turn out a nice large size (usually almost the full screen), but when somebody e-mails me pictures and I import them into iPhoto, or when I transfer old photos from an old library into my new iPhoto library, they turn out very small--not exactly thumbnail-size, but too small to use for calendars or photo books. I don't know much about computers, so I don't know how this happened. Also, I can't find any discernible pattern to why this happens with some pictures and not others--ie: what I described above is usually true, but I have had e-mailed photos or old photos turn out the way I want them, which is in the larger size in iPhoto. Why is this happening, and how can I make all the pictures the larger size?
Some mail programs, including Apple Mail, can reduce the size of images that are attached to a message. It's happening at the sender's end, and all you can do is ask the sender for a larger image.
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I have an iPhone and my 9 year old has an iPad, they are both linked to my Apple ID however I want his to be separate now so that we can send messages and face time. Any suggestions how I do this???
Thank you. I tried changing his id but it changed it on both devices:( Don't really have a clue:( I have set up an email account so that he can get an Apple ID.
Do you by chance know how I do this?!? -
How do I open my itunes account on a new computer without having to buy all new songs? It doesn't seem fair to have to buy all the same songs a second time if they are already purchased by me and I just want them on my new computer!
There's a few different ways. The following document is worth checking through:
iTunes: How to move your music to a new computer -
i recently got my ipod replaced and i have its serial number. now i used to play a game on it which requires me to have its UDID for account transfer so how do i get its UDID when i dont have the ipod now. i have a new one now.
I would try contacting Apple.
http://www.apple.com/support/ipodtouch/contact/ -
I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks
Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer. -
My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages
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