I have logged into a banking platform that allows me to look at statements then download them into excel & pdf, when I have tried to do this in firefox the icons of excel and pdf have disappeared. It allows me to export in internet explorer?

I have logged into a banking platform that allows me to look at statements then download them into excel & pdf, when I have tried to do this in firefox the icons of excel and pdf have disappeared. It allows me to export in internet explorer?
== This happened ==
Every time Firefox opened
== When I started using firefox over internet explorer

Do you have an PDF Viewer plug-in instaled? If no install one.

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