I have lost facetime on my macbook pro. Calls ring but message says fail
I have lost facetime on my macbook pro. I place the call, it rings then says 'failed'. Has been working very well until now. Any ideas anyone? Thanks.
Hello lindseynicola,
Thanks for using Apple Support Communities.
I understand that you're having issues with making calls using FaceTime on your Mac. I'd like you to take a look at the following troubleshooting information, in order to get this issue resolved:
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Take care,
Alex H.
Similar Messages
-
Lost FACETIME app on MACBOOK PRO LATE 2010
I lost the app for Facetime on macbook pro when i reinstall the OS. Now you have to purchase it to get it... How do i get it back without purchasing it... i know its only 99cent to get it but i just don't like purchasing anything online...
Greetings Jon,
I'm guessing from your description that you were using FaceTime Beta. With the release of the full version of FaceTime for sale in the Mac Appstore, the Beta is no longer available through Apple. If you have backups (which everyone with anything they care about on their computer should) you could restore the App from your backup.
If you don't like using a credit card online you can go buy an App Store gift card in a local store and add credit to your account to purchase it.
Best of luck! -
My MacBook Pro has an error message saying" Profile Installation Failed"
Im trying install a wifi connection to my MacBook Pro. It downloads a file called "GTWifi.mobileconfig" and takes me to this system preferences window called Profiles. When I try to install the wifi file, it says "Profile Installation Failed. Some required information in the profile is missing." Everyone elses Mac's had no difficulty installing the wifi configuration of whatever it is. PLS HELP!!!
This happens with ALL of your iPods? So, it's probably not a problem on the iPod side of the connection.
If you have not recently (at least since this problem occurred), be sure to restart your Mac. At the same time, you can also Reset your iPod
http://support.apple.com/kb/HT1320
A Reset just restarts the iPod (it is not a Restore). Then try it again.
If that does not help, select the iPod in the iTunes sidebar, under DEVICES. Over to the right, on the Summary tab, if Enable Disk Mode is currently NOT checked, see if checking it and clicking Apply makes any difference. This is more of a test. If that setting makes a difference, it may provide a clue for the actual cause. -
Hi All,
I was given a macbook pro with parallel windows, and later windows was remove but hard disk space is greyed out and could not be merge and when i run a 'verify disk' it told me to reformat my OS. The nearest service centre is real far away from me and i hope to solve this on my own. I need to keep my applications and files, how do i do so? As some of these applications was given by my company. I need help on keeping my files and reformating.
Thanks in advance.
MelCGet an external drive and make a clone of your internal, erase the internal, set it for 1 partition (OSX Journaled) and restore the clone.
-
I no longer have any sound on my macbookpro 10.6.8, not even beginning chime.
Furthermore, I find that I no longer have any images as well as no sound, from any
of my Itunes cinema, tv show purchases, etc.
I recently watched last week a couple of tv episodes through my TV
using a Mini Display Port + Toslink Audio purchased at Apple.
I use this device occasionally and haven't had any problems til now.
Any suggestions to right the problem?.In System Preferences>Sound do you have your internal speakers set as the output source?
You may have toggled on optical output with the Toslink cable - check to see if there's a red light coming from the port. If so, quickly plug and unplug a set of headphones for a number of times to see if you can toggle the switch back from optical to the internal speakers.
Good luck,
Clinton -
How do I get facetime on a MacBook Pro to work? I keep getting a " server encountered problem during registration.." message. I have FaceTime ver. 1.1.1
ThanksIcapper wrote:
I will end up getting something other than Logitech speakers, since I'm just weird like that.
Your not weird, your a audiophile.
https://en.wikipedia.org/wiki/Audiophile
Good sound costs money. And with a 5.1 system your usually doing surround sound decoding for BlueRay movies etc. for home theater purposes.
The PC 5.1 surround sound systems require a audio card in a PC tower and mainly used for playing 3D games so that won't work for any Mac at all. So don't buy a PC 5.1 surround sound system for your Mac.
Harmon Kardon has the GoPlay, it's a portable stereo with awesome sound (not as good as their theater systems) and you can hook up a analog male/male stereo mini cable to it from the Mac.
$200 and it has a iPod dock and also takes like 8 batteries so it's portable.
http://www.amazon.com/dp/B002GHBTNC
There is also the Bose Wave clock/radio, you will need a stereo mini to RCA break out cable for that.
http://www.bose.com/controller?url=/shop_online/wave_systems/index.jsp
The GoPlay has much better sound than the Bose, I think the Bose are overpriced. -
I have FaceTime on my Macbook Pro but want to add it to my Mac Pro v. 10.6.8. Since I've previously purchased it in the app store, it won't allow me to purchase it again. Can I use the same app for both of my computers? If so, how do I access the app to download it?
If you upgrade to Lion it comes bundeled with it!
To get it on your Mac Pro just copy the aplication from the aplication folder on your MacBook. You can do this via a thumb drive or over a local network connection. -
Can someone connect in FaceTime if they are using a friends Macbook Pro, yet, doens't have an Apple ID?? For example, I have an IPAD and a Macbook Pro. Can I connect to FaceTime on my Macbook Pro and connect with a friend using my IPAD????
I have also tried changing the contact emails(you can contact me by) in Facetime(diff email for IPAD and Macbook Pro). Facetime tried the call, I see the accept buttom appear and it goes away as the call never connects? Any ideas??
-
I have Mac OS X Version 10.6.8 ,I want to buy the updated operating system that puts iMessage and Facetime on my Macbook Pro. What should I search for, and then purchase, in the App Store?
FaceTime can run in the version of OS X that you currently have. To get Messageyou need Mountain Lion. The protocol used by Messages is iMeassage.
The question is does your MBP meet the specs for Mountain Lion.
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space -
How do I remove recovered photos (used photorec to recover lost photos) to have more space in my macbook pro HD?
Hello there, Shrid.
The following Knowledge Base article reviews how to Sync photos:
iTunes: Syncing photos
http://support.apple.com/kb/HT4236
You will just sync to the new computer. Keep in mind:
Additional Information
Syncing photos with your device will create an iPod photo cache.
Syncing photos can only happen from one computer or user account at a time. Syncing photos with a different computer or user replaces the photos on the device.
You can't reimport pictures synced from your computer to your device back to your computer. You can only import pictures in the Camera Roll or Saved Photos from your device to your computer. If you need to retrieve synced photos from your device:
Email them from the device to yourself.
Copy them from the emails to your computer.
On iPhone and iPod touch using iOS 5 and iOS 6, all synced photos will appear in a unified category called photo library. Photos are not duplicated; this is a way to view all synced albums in one place. You can also tap a specific album beneath photo library to view individual albums.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
How do I stop FaceTime on my MacBook Pro from freezing and dropping connection constantly?
I only have this issue with FaceTime on my MacBook Pro; FaceTime works fine on my iPad Mini and iPhone 5S. I'll be talking with someone over FaceTime and it will randomly freeze and/or say it's lost the connection and I usually have to turn my Wifi off and on again and it reconnects. Every time I click on the Wifi icon in the top it says it's looking for networks. Why would it be looking for networks? It's almost always within 10-15 feet of my wireless router and nothing else in my house has an issue maintaining a connection with it. Is there some kind of unnecessary setting on my MacBook Pro that tells it to constantly search for other networks even though I've only set it up for one network?
Were you able to download and save the DMG (disk image file) for Firefox?
If there are problems with updating or permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (DMG) file to the desktop
*Firefox 16.0.2: http://www.mozilla.org/en-US/firefox/all.html
Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.<br />
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X -
I have frequent instances of my Macbook Pro beeping 3 times and then I have to forcefully shut it down by pressing the power button. What is this all about? Please help. Thank you.
I saw this report being sent to Apple:
Interval Since Last Panic Report: 581719 sec
Panics Since Last Report: 10
Anonymous UUID: F4CF708D-D85C-4EC5-8047-4FC22C6B03AF
Fri Mar 7 13:00:14 2014
panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff800020c590, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000007541000, CR4: 0x0000000000040660
RAX: 0xffffff8000000000, RBX: 0xffffff800d35a870, RCX: 0xffffff800cf55cd8, RDX: 0xffffff80008a8fcc
RSP: 0xffffff805e5f3d60, RBP: 0xffffff805e5f3da0, RSI: 0x000000001dcd6500, RDI: 0xffffff800d168778
R8: 0x0000000000000001, R9: 0xffffff805e5f3e88, R10: 0x0000000000000011, R11: 0x0000000000000000
R12: 0x0000000000000000, R13: 0xffffff800d168770, R14: 0xffffff800d168778, R15: 0x0000000000000000
RFL: 0x0000000000010082, RIP: 0xffffff800020c590, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff805e5f3a00 : 0xffffff8000204d15
0xffffff805e5f3b00 : 0xffffff80002d1208
0xffffff805e5f3c50 :
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3Hmm. The problem still may be the RAM - Apple buys the RAM it puts in its machines from third-party vendors (usually Hynix) so it could be a RAM problem.
There are a couple of things that you can do yourself before taking your machine into an Apple Store or an AASP... download and run an application named Rember that will run a RAM test for you - let it run for a couple of hours or even overnight. If it turns out that your RAM is faulty, Rember will let you know. If it is faulty, then you have a couple of options - replace the RAM yourself or (particularly if you're under warranty still) take the machine to an Apple Store or AASP and have them replace the RAM.
If Rember finds no fault with the RAM, then you'll need to take it into an Apple Store/AASP and get a free diagnosis on the machine. Three beeps do usually indicate faulty RAM, but if it tests good with Rember you likely have another problem - it could be something as simple as the RAM, somehow, not seated correctly or signs of another hardware problem.
Run Rember first... call back with results.
Good luck,
Clinton -
I have a late 2011 model MacBook Pro running Mountain Lion. I love the AirPlay mirroring feature with Apple TV...BUT, how do I mirror with TVs that don't have Apple TV? I used to run a cable from my mini display port to the HDMI input of a TV. This feature seems to be lost in the Mountain Lion upgrade. Did Apple feel that once Mountain Lion came out that EVERYONE would have Apple TV? There are no settings in System Preferences/Display like there used to be...only for AirPlay Mirroring.
Running a cable to the HDMI port is still supported. (and still works on mine).
If the Arrangement tab in System Preferences > Displays isn't present then it doesn't recognize the physical connection. Double check all cables. If that doesn't work try a PRAM reset:
http://support.apple.com/kb/ht1379 -
I have an iPhone 6 and Macbook Pro Retina Mid 2014 and I live in Dubai, I bought my macbook from Canada and iPhone from UAE so it doesn't have FaceTime but i should be able to get calls on my mac right?
If you set your imessage off on your phone it will only turn it off on your phone i think I don't think it effects your mac. I'm not 100% sure on this though.
If you want to remove imessages from your mac - Open iMessage, go to Messages top left, and then select Preferences. Select "Accounts" and then simply "Sign out" That should do it. -
Hi,
I can't login to facetime on my MacBook Pro.
When I try to login it says "The server encountered an error processing registration. Please try again later."
My Apple ID is correct.
Mac OS 10.6.8
Any help would be appreciated.
Thanks,
MichelleI'm connected to wifi.
And I have no firewall.
Maybe you are looking for
-
How can I remove the Star Button from the Address Bar?
How can I remove the Star Button from the Address Bar? There's no obvious way of doing it. Is there any about:config value related to it?
-
Can anyone help me learn what I need to import video clips from my family video DVD's? I created the DVD's from tapes through Pinnacle Studio 8 (before becoming a Mac fan). Thanks for any help you can give me, Ann
-
Adobe Reader X - moving toolbars (toolbar customization)
In Reader 9, I can customerize the position of the toolbars. Anyone know how to do this in Reader X?
-
SCEP 2012 Definitions only updating 50% of servers
Hiya, We have SCCM 2012 R2 installed with a SUP and use an ADR to deliver Definitions 3 times a day. We're gradually migrating servers from our existing WSUS infrastructure to SCCM for monthly patching/AV defs. Since 27.04.14 about half the servers (
-
MSCS H/A enqueue, replication and message servers services
Hi, I'm looking at the documentation about "Installation of multiple SAP Systems in MSCS: MSSQL Server" but I have a few questions about the SCS and ASCS process. Are the process setup as generic cluster service? Or are they SAP provided cluster s