I have lost my facetime option when moved to another country. pls suggest how can i get it back
Hi ,
Recenlty i have bouhgt new iphone5s from middle east . When i was using the phone over there the facetime was working perfect for me .
Now when i moved to another country i can not see the facetime option in the iphone .
Could you pls suggest how can i get it back .
Hi Stedman ,
Thanks for the information !!
I have checked the article and i can clear see that my Wireless carrier support the facetime feature
so what could be the reason am not able to use the facetime option .
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<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
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<dict>
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<key>Minor Version</key><integer>1</integer>
<key>Date</key><date>2014-05-11T07:07:09Z</date>
<key>Application Version</key><string>10.6.3</string>
<key>Features</key><integer>5</integer>
<key>Show Content Ratings</key><true/>
<key>Music Folder</key><string>file://localhost/Users/teresachojnacki/Music/iTunes/iTunes% 20Media/</string>
<key>Library Persistent ID</key><string>AD0585296D259826</string>
<key>Tracks</key>
<dict>
<key>232</key>
<dict>
<key>Track ID</key><integer>232</integer>
<key>Name</key><string>Lincoln Town</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Total Time</key><integer>243493</integer>
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<key>Track Number</key><integer>1</integer>
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<key>Date Added</key><date>2013-12-09T07:11:58Z</date>
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<key>Track ID</key><integer>234</integer>
<key>Name</key><string>Crossing Muddy Waters</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>2</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
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<key>Date Added</key><date>2013-12-09T07:12:40Z</date>
<key>Bit Rate</key><integer>256</integer>
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<key>Play Date</key><integer>3476474632</integer>
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<key>Persistent ID</key><string>C70E83F4B2D0600E</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/02%20 Crossing%20Muddy%20Waters.m4a</string>
<key>File Folder Count</key><integer>5</integer>
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<key>Name</key><string>What Do We Do Now</string>
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<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Total Time</key><integer>178546</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>3</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:13:55Z</date>
<key>Date Added</key><date>2013-12-09T07:13:26Z</date>
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<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476474810</integer>
<key>Play Date UTC</key><date>2014-03-01T06:26:50Z</date>
<key>Normalization</key><integer>1260</integer>
<key>Persistent ID</key><string>6DAA7BBC67B953A1</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/03%20 What%20Do%20We%20Do%20Now.m4a</string>
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<key>Track ID</key><integer>238</integer>
<key>Name</key><string>Only The Song Survives</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
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<key>Kind</key><string>AAC audio file</string>
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<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
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<key>Play Date UTC</key><date>2014-03-01T06:30:50Z</date>
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<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/04%20 Only%20The%20Song%20Survives.m4a</string>
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<key>Library Folder Count</key><integer>1</integer>
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<dict>
<key>Track ID</key><integer>240</integer>
<key>Name</key><string>Lift Up Every Stone</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>6564356</integer>
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<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>5</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:15:08Z</date>
<key>Date Added</key><date>2013-12-09T07:14:33Z</date>
<key>Bit Rate</key><integer>256</integer>
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<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/05%20 Lift%20Up%20Every%20Stone.m4a</string>
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<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Track Count</key><integer>11</integer>
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<key>Date Added</key><date>2013-12-09T07:15:11Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476475486</integer>
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<key>Normalization</key><integer>1422</integer>
<key>Persistent ID</key><string>0C1C0D5605DBEBDD</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
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<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>244</key>
<dict>
<key>Track ID</key><integer>244</integer>
<key>Name</key><string>Gone</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Total Time</key><integer>177080</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>7</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:16:36Z</date>
<key>Date Added</key><date>2013-12-09T07:15:58Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476475663</integer>
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<key>Normalization</key><integer>2867</integer>
<key>Persistent ID</key><string>65B8E02CEA4D862D</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/07%20 Gone.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>246</key>
<dict>
<key>Track ID</key><integer>246</integer>
<key>Name</key><string>Take It Back</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>6468029</integer>
<key>Total Time</key><integer>184600</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>8</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:17:19Z</date>
<key>Date Added</key><date>2013-12-09T07:16:39Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476475847</integer>
<key>Play Date UTC</key><date>2014-03-01T06:44:07Z</date>
<key>Normalization</key><integer>2494</integer>
<key>Persistent ID</key><string>1ED382E642104B04</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/08%20 Take%20It%20Back.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>248</key>
<dict>
<key>Track ID</key><integer>248</integer>
<key>Name</key><string>Mr. Stanley</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>6962895</integer>
<key>Total Time</key><integer>213426</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>9</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:18:08Z</date>
<key>Date Added</key><date>2013-12-09T07:17:23Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476476061</integer>
<key>Play Date UTC</key><date>2014-03-01T06:47:41Z</date>
<key>Normalization</key><integer>2097</integer>
<key>Persistent ID</key><string>CDE3A8864C185584</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/09%20 Mr.%20Stanley.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>250</key>
<dict>
<key>Track ID</key><integer>250</integer>
<key>Name</key><string>God's Golden Eyes</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
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<key>Total Time</key><integer>142000</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>10</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:29:23Z</date>
<key>Date Added</key><date>2013-12-09T07:18:11Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476476203</integer>
<key>Play Date UTC</key><date>2014-03-01T06:50:03Z</date>
<key>Normalization</key><integer>1280</integer>
<key>Persistent ID</key><string>5567ECC8152065EC</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/10%20 God's%20Golden%20Eyes.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
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<key>252</key>
<dict>
<key>Track ID</key><integer>252</integer>
<key>Name</key><string>Before I Go</string>
<key>Artist</key><string>John Hiatt</string>
<key>Composer</key><string>John Hiatt</string>
<key>Album</key><string>Crossing Muddy Waters</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>7852668</integer>
<key>Total Time</key><integer>214920</integer>
<key>Disc Number</key><integer>1</integer>
<key>Disc Count</key><integer>1</integer>
<key>Track Number</key><integer>11</integer>
<key>Track Count</key><integer>11</integer>
<key>Year</key><integer>2000</integer>
<key>Date Modified</key><date>2013-12-09T07:31:06Z</date>
<key>Date Added</key><date>2013-12-09T07:29:26Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476476419</integer>
<key>Play Date UTC</key><date>2014-03-01T06:53:39Z</date>
<key>Normalization</key><integer>2928</integer>
<key>Persistent ID</key><string>CE4ADCEB81AE38BE</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/John%20Hiatt/Crossing%20Muddy%20Waters/11%20 Before%20I%20Go.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>254</key>
<dict>
<key>Track ID</key><integer>254</integer>
<key>Name</key><string>When I Paint My Masterpiece</string>
<key>Artist</key><string>The Band</string>
<key>Composer</key><string>Bob Dylan</string>
<key>Album</key><string>Across The Great Divide [Disc 2]</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>8651511</integer>
<key>Total Time</key><integer>258733</integer>
<key>Disc Number</key><integer>2</integer>
<key>Disc Count</key><integer>3</integer>
<key>Track Number</key><integer>1</integer>
<key>Track Count</key><integer>17</integer>
<key>Year</key><integer>1971</integer>
<key>Date Modified</key><date>2013-12-23T09:27:48Z</date>
<key>Date Added</key><date>2013-12-09T10:29:40Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>4</integer>
<key>Play Date</key><integer>3476469829</integer>
<key>Play Date UTC</key><date>2014-03-01T05:03:49Z</date>
<key>Normalization</key><integer>2041</integer>
<key>Sort Artist</key><string>Band</string>
<key>Persistent ID</key><string>6DA8E5FC7AD059C5</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/The%20Band/Across%20The%20Great%20Divide%20% 5BDisc%202%5D/2-01%20When%20I%20Paint%20My%20Masterpiece.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>256</key>
<dict>
<key>Track ID</key><integer>256</integer>
<key>Name</key><string>The Moon Struck One</string>
<key>Artist</key><string>The Band</string>
<key>Composer</key><string>J Robbie Robertson</string>
<key>Album</key><string>Across The Great Divide [Disc 2]</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>9094270</integer>
<key>Total Time</key><integer>248426</integer>
<key>Disc Number</key><integer>2</integer>
<key>Disc Count</key><integer>3</integer>
<key>Track Number</key><integer>2</integer>
<key>Track Count</key><integer>17</integer>
<key>Year</key><integer>1971</integer>
<key>Date Modified</key><date>2013-12-23T09:27:48Z</date>
<key>Date Added</key><date>2013-12-09T10:30:31Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>3</integer>
<key>Play Date</key><integer>3476569281</integer>
<key>Play Date UTC</key><date>2014-03-02T08:41:21Z</date>
<key>Normalization</key><integer>1267</integer>
<key>Sort Artist</key><string>Band</string>
<key>Sort Name</key><string>Moon Struck One</string>
<key>Persistent ID</key><string>5A9E5EC843AA11F1</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/The%20Band/Across%20The%20Great%20Divide%20% 5BDisc%202%5D/2-02%20The%20Moon%20Struck%20One.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>258</key>
<dict>
<key>Track ID</key><integer>258</integer>
<key>Name</key><string>Life Is A Carnival</string>
<key>Artist</key><string>The Band</string>
<key>Composer</key><string>J Robbie Robertson, Levon Helm & Rick Danko</string>
<key>Album</key><string>Across The Great Divide [Disc 2]</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>8387860</integer>
<key>Total Time</key><integer>237466</integer>
<key>Disc Number</key><integer>2</integer>
<key>Disc Count</key><integer>3</integer>
<key>Track Number</key><integer>3</integer>
<key>Track Count</key><integer>17</integer>
<key>Year</key><integer>1971</integer>
<key>Date Modified</key><date>2013-12-23T09:27:48Z</date>
<key>Date Added</key><date>2013-12-09T10:31:16Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>2</integer>
<key>Play Date</key><integer>3476470315</integer>
<key>Play Date UTC</key><date>2014-03-01T05:11:55Z</date>
<key>Normalization</key><integer>1888</integer>
<key>Sort Artist</key><string>Band</string>
<key>Persistent ID</key><string>9E8D014295B2BFED</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/The%20Band/Across%20The%20Great%20Divide%20% 5BDisc%202%5D/2-03%20Life%20Is%20A%20Carnival.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>260</key>
<dict>
<key>Track ID</key><integer>260</integer>
<key>Name</key><string>The River Hymn</string>
<key>Artist</key><string>The Band</string>
<key>Composer</key><string>J Robbie Robertson</string>
<key>Album</key><string>Across The Great Divide [Disc 2]</string>
<key>Genre</key><string>Rock</string>
<key>Kind</key><string>AAC audio file</string>
<key>Size</key><integer>10007378</integer>
<key>Total Time</key><integer>278200</integer>
<key>Disc Number</key><integer>2</integer>
<key>Disc Count</key><integer>3</integer>
<key>Track Number</key><integer>4</integer>
<key>Track Count</key><integer>17</integer>
<key>Year</key><integer>1971</integer>
<key>Date Modified</key><date>2013-12-23T09:27:48Z</date>
<key>Date Added</key><date>2013-12-09T10:32:18Z</date>
<key>Bit Rate</key><integer>256</integer>
<key>Sample Rate</key><integer>44100</integer>
<key>Play Count</key><integer>2</integer>
<key>Play Date</key><integer>3476470593</integer>
<key>Play Date UTC</key><date>2014-03-01T05:16:33Z</date>
<key>Normalization</key><integer>930</integer>
<key>Sort Artist</key><string>Band</string>
<key>Sort Name</key><string>River Hymn</string>
<key>Persistent ID</key><string>406E138E7AADA818</string>
<key>Track Type</key><string>File</string>
<key>File Type</key><integer>1295270176</integer>
<key>Location</key><string>file://localhost/Users/teresachojnack i/Music/iTunes/iTunes%20Media/Music/The%20Band/Across%20The%20Great%20Divide%20% 5BDisc%202%5D/2-04%20The%20River%20Hymn.m4a</string>
<key>File Folder Count</key><integer>5</integer>
<key>Library Folder Count</key><integer>1</integer>
</dict>
<key>262</key>
<dict>
<key>Track ID</key><integer>262</integer>
<key>Name</key&Ack! We don't need that much.
What you posted looks like the iTunes Library.xml file I will let you read about how iTunes works but not only is the .xml not your main library it is just the listing of tracks in your library and where the music files should be located. Your music is actually in media files (by the way, it is pointless to zip those as they are already compressed). Anyway, read these and you will see that your true library file (iTunes Library.itl) is only a small, but still important, part of a complete library.
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
As you can see, a library has several components, so "getting it back" depends upon what is missing, what it was you actually backed up in the end, if any of this music was purchased from the iTunes Store, etc. -
I have an ipod touch 4th gen i installed recenr upgrade to this ipod, and all of my music ha dissapeared I can still find my music collection in my ipad 1st gen and it is stall on my
ipod 3rd gen but cannot get it back onlater ipod or synk with my other ipad and older ipob touch but when i try through itunee nothing!!http://www.wideanglesoftware.com/touchcopy/index.php
-
I have lost me ipod touch (4th Gen.) but it is dead, how do I get it back?
I have lost my ipod touch (4th generation) and FindmyIpod is installed. However, my ipod is dead and so I can get it to play a sound... HELP!!!!
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I was able to see my contacts in icloud contact group in outlook, but now I get an error. "The set of folder cannot be opened.The information stoerr could not be opened." I can see my contacts on my iphone and in icloud. can I somehow get these back to outlook?
You're welcome.
When asking if you are also syncing contacts direct with a supported address book app on your computer wasn't in regards to a solution. Contacts and email addresses can't be imported or made available out of no where.
The Windows Contacts address book app is not included with Windows 7 by Microsoft for some strange reason with all the other garbage included by PC box assemblers with the Windows install, but it can be downloaded from Microsoft's website.
If all contacts are available in your iCloud online address book, on your iPhone go to Settings > iCloud. Turn Contacts off for over the air syncing.
A warning message will be provided indicating this will remove all iCloud contacts from your iPhone along with a prompt to save the contacts locally on your iPhone. If your iCloud online address book is what you want and complete, decline the prompt to save the contacts locally on your iPhone.
After all iCloud contacts are removed, turn Contacts back on for over the air syncing with your iCloud account.
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