I have Mac OS X Snow Leopard 10.6.8; I am trying to install Mac OS X Lion

I have Mac OS X Snow Leopard professional 10.6.8 update
I am trying to install Mac OS X Lion.
I get an error message: other users are logged on.
I have three accounts: William G Cullen; Guest; williamgcullen.
I have tried to delete williamgcullen, but it asks for a password; I have tried every password I know and can't open it. I also did not set up this account.
how do I solve this problem?
[email protected]

Go to System Preferences > Users & Groups. If the lower left, there is a lock icon. Click on it and type in your password to make changes.
Then, select the account you want to remove and press the - symbol.

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