I have mac OS X version 10.4.11 and just downloaded Firefox 4 and when I open it I get and error window stating that I cant use this application with this version of Firefox.

i used the old one fine for years. How do i make the new one open or how do I get the old one back

Firefox 4 requires at least OS X 10.5. You can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

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Powerpoint presentation I have stored in icloud until recently were syncing to Keynote on my iPad with no problem. Now when I open Keynote on my iPad there is nothing. I could use some help with this problem.

powerpoint presentation I have stored in icloud until recently were syncing to Keynote on my iPad with no problem. Now when I open Keynote on my iPad there is nothing. I could use some help with this problem.

Morning AndreD86,
Thanks for using Apple Support Communities.
These articles explain exactly what is backed up by using their method.
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
and
iCloud: Backup and restore overview
http://support.apple.com/kb/ht4859
Also we want to double-click the Home button and swipe the Task Bar to the right.
Then make sure the button on the far left of Task Bar is not muted.
Best of luck,
Mario

Im trying to open itunes and a get an error message stating that it cant open cause it was created in a newer version

Help.. My husband has been adding music to itunes and I did a system reboot on the computer to a previous date. Now I get an error message that says the itunes file can't be read cause it was created in a newer verison... WHAT DO I DO

hello!
i have a similiar problem:
i upgraded my mac from 10.6.8 to 10.7.something recently, but i did NOT update itunes, still running version 10.4.1. now i wanted to open itunes but it tells me, that my iTunes Library.itl was created by a newer version of iTunes - which i never used!
its annoying since i dont want to be forced to download a 720MB pckage of itunes every month - even more so, if the system start "lying" to me.
or is it another problem? anyone got the same? any solution? maybe an erratic prompt?
thanks, florian

Help I have installed and reinstalled iTunes but it will not open. I get an error telling me that windows DEP will not allow the program to run and i can not shut the DEP off for the program. i need to reset my ipod touch and cant cause of this.

I have tried to shut off the DEP for the program but it is not allowed. I can't get to any of my music on my computer because of this. I use windows vista and was able to use ITunes until the upgrade to 10.2. now i can't even open the program and it is getting me very upset. Please someone help me.

Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Tried my k3772-z modem to connect macbook air to internet and got the message: you can't use this application with this version of mac os x. Is there a setting that needs to be changed?

Tried my k3772-z modem to connect macbook air to internet and got the message: you can't use this application with this version of mac os x. Is there a setting that needs to be changed?

I can't help you with a direct answer. For third-party devices you should contact the vendor (Vodafone).
If you have an iPhone (or an Android phone with hot-spot capability) you can use that to connect to the Internet without paying for a separate cellular service.

When connecting my iPhone I get the following message "The iPhone cannot be used because it requires iTunes version 10.1 or later. What does this mean? My computer has 10.4.

When connecting my iPhone I get the following message "The iPhone cannot be used because it requires iTunes version 10.1 or later. What does this mean? My computer has 10.4.

That's an issue with your system. Try removing the iTunes and the other APPLE software related from your system and reinstall it again.
Follow this if you're using XP: support.apple.com/kb/HT1925
Follow this if you're using VISTA/7: support.apple.com/kb/HT1923
Follow this if you are using a MAC 10.5.8 or later: support.apple.com/kb/HT1224

"You cannot use this application with this version of OS X"

Hi,
I'm getting this message when I try to open .AVI files that I uploaded from my digital camera, but I'm posting it here instead of in the Quicktime section because I believe that the cause of the problem is more general. When researching this problem, I looked at the info panel for these .AVI files, and the app listed to open them was "Quicktime Player (default) (7.1.3)". But the actual version of Quicktime that I have installed is version 7.4. If I set the file's "Open With" app to be "Quicktime 7.4", it opens fine, but the "Open With" app reverts back to "Quicktime Player (default) (7.1.3)", making the problem come back. I've also noticed that if I right-click on other apps (a PDF file, for example), and choose "Open With" from the popup menu, that I see other versions of apps that no longer exist on my machine (Safari 2.0.4, for example). I think that files associated with these older app versions may be the cause of many of the "You cannot use this application with this version of OS X" issues that have been reported here. My question is where is this list of "installed" products maintained in OS X, and is there a way that I can edit it to remove those product versions that no longer exist on my system. In my particular instance, I'd like to remove "Quicktime 7.1.3" which should allow me to set the associated app for my .AVI files to be Quicktime 7.4 with no possibility of the association reverting to an earlier version that's not only incompatible with Leopard, but also not installed on my system.
Thanks,
Ken

When you associate a file with an application, are you then clicking the "Change All" button? You can rebuild the LaunchServices database. Evidently the location of the command and the database have changed slightly in Leopard from what they were in Tiger. See this thread for the updated instructions:
http://discussions.apple.com/thread.jspa?messageID=5730491
Also, make sure you don't have the old applications archived somewhere. I've been astonished in the past at just how enterprising the system can be in finding some program squirreled away in an obscure backup folder and listing it as an option to open something.
Francine
Francine
Schwieder

Error message when trying to add signature. An error has occurred that may be fixed by installing the latest version of the Japanese Language Support package.

Error message when trying to add signature. An error has occurred that may be fixed by installing the latest version of the Japanese Language Support package. How can I fix this?
Thanks
[email protected]

What is your operating system? Reader version?

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue?

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue and if i must, how dI reintall iTunes without loosing my content?
P.S. I am able to sync postcasts and music though!

http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125
http://support.microsoft.com/kb/299357

I have downloaded firefox but when I open it I get the following message 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'. What do I do?

I have downloaded firefox but when I open it I get the following message 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'. What do I do?

See:
* http://kb.mozillazine.org/The_page_is_not_redirecting_properly
Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

??? I just installed Lightroom 5 from Amazon for my Mac with 10.10.1 software. When I open it I get: "An error occurred when attempting to change modules". It won't import photos and has no side panels under Library. What should I do?

I just installed Lightroom 5 from Amazon for my Mac with 10.10.1 software. When I open it I get: "An error occurred when attempting to change modules". It won't import photos and has no side panels under Library. What should I do?

I Nearly bought from Amazon too but I found a thread from Adobe stating that the only recognized outlet for lightoom is themselves and other outlets serial numbers will not be guaranteed.
THat at was sufficient for me to buy direct from Adobe, hope you get it sorted.

I have tried to download an app on my itouch but am getting an error message itmm. Is there a solution to fixing this. Thank you

I have tried to download an app on my itouch but am getting an error message itmm. Is there a solution to fixing this. Thank you

Seems to be a day long problem Apple is having concerning updates, mainly for ipod and pads. So the solution is just wait it out.

HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes. I get an error message stating that both are older versions and to contact technical support. I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

What did I do wrong? I used to have iTunes installed on this computer and lost it when it crashed. No I can't get past a certain point in the installation point. I keep getting an error message stating that I need to verify that I have access to this file

Help!! What's going wrong here. I used to have iTunes installed on this computer but lost it when it crashed. I've tried re-installing it numerous times but I keep getting the same error message. "Error writing to file: C:\ProgramFiles\iTunes.Resources\es.lproj\iPadLicense.rtf. Verify that you have access to that directory." I know I have access to that directory because on a different computer I can sync my iPad and iPhone. What am I doing wrong? What do I need to go in and authorize or turn on? Any help greatly appreciated. Thank you.

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I have preordered music and went to download it but i cannot do so as i get a error message stating that my iphone is assosiated with another apple ID? can you help with this?

Hello,
I have pre-orded some music and i ahve gone to downlaod them today but my phone is stating that it is associated with another Apple ID and have to wait 49 days.
Can someone please assist with this as i want my purchases.

Hi Jaycott24,
If you are using multiple Apple IDs, there are limits on how often a device can change associations for things like downloading purchases (which is slightly different from authorization for things like playback). You may find the following article helpful:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Regards,
- Brenden

I have mac OS X version 10.4.11 and just downloaded Firefox 4 and when I open it I get and error window stating that I cant use this application with this version of Firefox.

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