I have MacBook,the disk is already full.when I open it I can't see the icons below.im trying to delete my files but I can't...

I have MacBook,the disk is already full.when I open it I can't see the icons below.im trying to delete my files but I can't...what should I do?my screen shows only color blue screen and apple icon,file,edit,view,share,window and help on the upper left of the screen...

If she can't remember the ID/password, she will need to go to https://iforgot.apple.com to recover it/reset the password or she will have to call Apple and speak to someone in account security.

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    ERROR: DW049: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "install" but no resultState
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