I have made an in-app purchase, but did not receive the item.
I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
Gordon
To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells
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I made an in app purchase and did not receive it, what do I have to do to fix this?
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To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
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To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
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To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
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I made an in-app. purchase using an advertisment banner but did not receive what was advertised, I would not have made the purchase otherwise and did not receive what was advertised. My question is, am I entitled to a refund..and if so how do I go about it? I DO wish to purchase according to the banner displayed but feel I should be refunded so I can purchase again so I get the advertised items. My purchase cost $51.99 so I am more than annoyed that I did not get what was advertised and will not purchase again if my money has been wasted with no recourse.
Contact iTunes Support. http://apple.com/support/itunes/contact/. Under these circumstances, you will probably get a refund. Report that app as well, and/or write a negative review in the App Store if you feel like it.
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