I have made an in app purchase then the game has frozen but still taken my money

For the 3rd time now i have made an in app purchase and then the app has frozen but still taken my money.
it is getting ridiculous and i want something to be done about this

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For the game freezing, have you tried closing it via the phone's taskbar, doing a soft-reset of your phone, and if they don't fix it reported it to the game's developer ?

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Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions

HT4009 In app purchases, now the game has been changed

I made several in app purchases over the last 6 weeks to level up a few characters on a Marvel game. Now, the developers have changed the specs of the characters to "fun balance" the game. This has essentially ruined my characters, not to mention the time, effort and money that I put into the game. How can the developers be allowed to change a fundamental piece of the game like that when it is a purchasable variable? Do I have any recourse here?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For the game freezing, have you tried closing it via the phone's taskbar, doing a soft-reset of your phone, and if they don't fix it reported it to the game's developer ?

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

http://www.apple.com/support/itunes/contact/

TS1702 hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring.

hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring. what to do ???

The problem is with an item in the 'Latest Purchases' section. When I click on 'Report a Problem' it takes me to the support page. I have gone to the link you provided many times... so far it always says to check again in a few minutes and never works.
I would really like to hear back from Apple directly and get some assistance with this issue.

TS1702 i made an in app purchase and the purchase is listed on my billing statement but the in application purchase is not available within the app?

i made an in app purchase and the purchase is listed on my billing summary but i cannot access the purchase within the app. I have tried deleting the game and reloading the app and the purchase, nothing seems to work.

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED! How do I get it or a refund?

I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED! How do I get my purchase or a refund?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT201359 I purchased gems for the game bingo and they are not there however I received my receipt to my email stating its paid for and it says it is gems purchased for the game pet story but they are not there either..how can this be corrected?

I purchased gems for the game bingo but they are not there however I received the bill to my email stating its paid and it shows it was gems purchased for the game pet story but the gems are not there either. How can I correct this problem?

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

HT4009 I made an in-app purchase adn did not receive it, but was charged

I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

I have made an in-app purchase, but did not receive the item.

I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
Gordon

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

HT201272 I downloaded a previously purchased app. I have the receipt for the in app purchase, yet the game wants to charge me again to unlock. What do I do?

I have downloaded a past purchase from the app store through iTunes. It was a trial game that you unlock with an in app purchase. I paid the price and unlocked it months ago and still have the receipt.
When I try to restore the purchase, the in-app unlock is no longer working and the App Store wants to charge me another $4.99.
What do I do?

You CANNOT download music again.
You buy one and only one download. It is your responsibility to move/copy/backup your music.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put the music back.
If for some reason you have failed to maintain a backup (not good), then you can transfer itunes purchases from an ipod. File>Transfer Purchases

Why when i changed my phone from iphone4 to iphone 6 plus i lost my itunes music that i purchased. then the connection has been a disppointed one. whenever i searched something it will shut down

i cant retrieve my itunes song from iphone4 to iphone6 plus. then the connection from iphone 6 plus has been a disappointed one. whenever i search something it will just go back to home screen or whenever i open my fb it will just locked up.. sucks!! if i only knew i just keep my iphone 4

All of your iTunes purchases are available again for free download with your Apple ID and password.
you can download directly from the App Store or ITunes Store on your phone.
Open Itunes App on your phone. Scroll to the bottom and select 'purchases'
it will show all your past purchases.
if you have any further problems, please visit the Apple support forums.

TS1702 I have made an in app purchase from Games Insight which cost me £4.99..this has not appeared in my game ...Help

I made a purchase of an in store app which has not appeared on my game

Hello Jennifers70,
I would recommend verifying that the purchase was actually made, as outlined in the following article.
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
If so, I would recommend reporting the issue to the folks in the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

I have made an in app purchase then the game has frozen but still taken my money

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