I have master collection suite 5.5 and illustrator not accepting serial number

why won't it except the seal number i have

first, make sure you are using the serial number and not redemption or some other number,  Find your serial number quickly

Similar Messages

  • Installed Master Collection CS6 reporting end of 'trial' not accepting serial key.

    I have had my Master Collection CS6 installed on my Windows 8 computer for a year and it now tells me the 'trial' is finishing in two days and my serial key which is registered with Adobe is not being accepted.

    Hi Sarika02
    I am back from Easter break and am intending to resolve this problem. The “Trial time’ for my Master Collection CS6 has expired and I must get it sorted today if possible.
    Problems with your directions:-
            No ‘ SLstore’ found on my computer (Acer Windows 8) Hence unable to delete
            I cannot work out how to install and use the ‘Creative Cloud Packager’ just going around in circles
            I have logged into my Adobe account and my Product is registered
    Adobe Creative Suite Master Collection
    1325-1510-0193-3910-1975-3598
    6.0
    Win
    March 7, 2014
    I will appreciate a more simple stepped solution to this problem so I can sort it soon.
    Thanks
    Margaret Fitzgerald

  • CS5 Master Collection Box Set - Where is Acrobat Pro 9 serial number?

    Hi there-
    I recently purchased the CS5 Master Collection Box Set - Student and Teacher edition. I have already properly registered myself as a Student with Adobe, and gotten a serial number which activated the Master Collection, but not apparently Acrobat Pro which is on a separate disc. I have searched through all the papers that came with the box, but so far no luck.
    Anyone know where to track this down?

    Yes, 24 digits for Acrobat on mine.
    I have a sixth sticker on the box it has an eight digit number on it followed by the text: DVS/A.STAM.5.0.WIN,GEN,WWE,ACT. I think this is only the product code for the CS5 Master Collection for Windows.
    The five serial numbers in the same order as above are 24, 34, 34, 24 and 24 digits.

  • Creative Suite 4 upgrade will not accept serial number

    I purchased Creative Suite 4 as an upgrade to Dreamweaver MX and everything was fine until my laptop packed up. On my new laptop I have re-installed Creative Suite 4 but it will not accept the serial number.
    I suspect this is because I do not have Dreamweaver MX installed on my new machine. I no longer have my Dreamweaver MX CD or serial number so am unable to re-install it.
    After a lengthy discussion with Customer Services they could offer no advice and suggested I post a question on the forums for advice.
    I would be grateful for any suggestions as to how I can get Creative Suite 4 to accept my serial number.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • Acrobat X Pro not working, tryed to re-install and does not recognize Serial Number?

    Acrobat X Pro not working, Serial Number not recognized?

    Hi lv123321,
    Do you have Acrobat only License no or is it a part of suite. If Acrobat X pro is a part of suite then you need to use the suite setup to install Acrobat.
    Also if possible could you please private message me the serial no so I can try decoding it.
    Regards,
    Abhijit

  • I did a hard reset to fix a frozen app. Now the number lock comes up straight away and will not accept my number. Was there ever a default number. Any help apreciated Alan.

    I did use the number lock then i did a gard reset to resolve a frozen app. Now the number lock will not accept my number. Is there a default number, or can I somehow disable the number lock?

    There is no default passcode that will unlock your iPad.
    You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
    You will probably have to use recovery mode
    http://support.apple.com/kb/ht4097

  • I bought Photo Shop Elements 11 at Staples and can not find serial number?

    I bought Photo Shop Elements 11 at Staples. Could not load becuse I could not find serial number? Tried getting help from on line support no luck.
    Took it back to Staples today and the manager exchanged it for another and still no serial number?  HELP!!!

    Find a serial number
    Serial number retrieval process FAQ | Point-of-sale activation products
    Mylenium

  • I have bought elements 13 from amazon and cannot find the serial number anywhere?  It appears you needa 24 digit number

    I have bought photoshop elements 13 from Amazon and can not find the serial number anywhere?  It appears that it needs to be a 24 digit number.  Can any one help?

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Bought creative cloud and did not receive serial number

    hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school

    Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
    With Cloud (subscription) software you sign in with your Adobe ID.
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

    Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

    Dear Brian,
    I activated my product in August of 2014.  I had it a few months, October, when my computer crashed.  Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy.  I was not worried, as I had the serial number.  it was working, but in January I got a message that my "trial" copy had expired. 
    At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
    Therefore, at one point, when the computer crashed, I had not deactivated the program.  But Adobe had gotten it working for me again. 
    I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
    Now to your patient questions.
    As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired".    When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
    When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy.  (I have done this numerous times)  It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before).  It waits and then the Editor/Organized box comes up again.  When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
    I was so frustrated, that I waited a couple of months to try it again.   The thinking was that there was some glitch that would work it self out and I could again  down load a clean copy of the original, not a trial.  (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
    The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw.  Probably because I had downloaded a copy again. 
    When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads.  I have left the web page open to copy the serial number from that page, although it always matches my notes. 
    ThanksT

  • Creative suite production studio after effects will not accept serial number

    I have had this program installed on my XP 32 bit machine for years.  I have never tried AE and need to create an alpha channel for a video clip.  When I opened the program, it asked me for the serial number.  I typed the serial number on my software case and it said it was invalid.  What to do?  I cannot afford to upgrade for more reasons than just the software.  I will have hardware issues with newer versions.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • Re installing Photoshop CS4 on an upgraded computer and it will not accept serial number

    Re installing Photoshop CS4 on an upgraded computer and it will not accept the serial number. Unable to deactivate Photoshop before upgrading computer due to hardware failure. Note that Adobe Photoshop CS4 New Install Bundle package consists of the new Photoshop CS4 Upgrade bundled together with the qualifying product, in this case an Adobe Photoshop CS2 License. I have tried both the CS2 and CS4 Serial numbers and both have not worked.

    Since we are user volunteers and not Adobe Employees, I'll link you over to Customer Care.
    Click on "Contact Us" and either phone or chat. Contact Customer Care
    Gene

  • I have Master Collection CS6 for MAC and acrobat has not installed

    I have acrobat professional 7 as my latest version

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

    I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

    Hello,
    please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    >>> Redeem your redemption code in three easy steps.
    Hans-Günter

  • Installing Adobe Master Collection Suite 6

    Trying to installed Master Collection Suite 6 (Upgrade) onto my PC...   After entering the Key,  its prompting me for the Master Collection 5.5 key to install because 6 was an (Upgrade).
    When entering the Master Collection 5.5 Key (Full Version) ... it says its not valid.
    Please Advise...
      Jeff

    Thanks for the response...  The serial number is correct and selected the correct qualifying product.  Both versions are registered with Adobe as well.
    I even installed Master Collection 5.5 (Full version) then installed Master Collection 6.0 (Upgrade) onto the PC thinking that it needed 5.5 installed to upgrade.
    Still won't take the key assigned by Adobe.      Adobe won't respond to my request,  they stated that I have to go thru Adobe Forms online for help....

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