I have money from iTunes gift cards on my account but It won't let me purchase from the app store
I have over 200 dollars on my Itunes account in gift cards and when I try to buy logic pro x it keeps getting me to update my billing information. I select "None" as I do not have a credit card, and then it tells my my purchase could not be completed. I have more than enough to purchase Logic Pro X on my Itunes account. Help?
Problem solved itself.
Similar Messages
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I put a 30$ Itunes gift card on my account but it won't let me use it
Everytime I try to buy something it wants a credit card but I'm only 16 and I don't have one
Is ths the first time that you've tried to download something from the iTunes store, and if it is how did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If it doesn't then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I've been trying for days hoping the problem would just go away. No success yet.
Are these for purchasing a gift?
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Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I just put a $25 iTunes card on my account but it won't let me use it. It just keeps asking me for credit card info
Is it an account that you've just created ? If it is, then unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store. You should be able to remove the card's details after entering them.
If you are being prompted to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054 -
I Have $13.60 on my itunes account from a gift card, but it won't let me purchase any songs because of a credit card I used to have on the account. There's no money on the credit card, and I want it to go away so I can purchase songs again.
What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
I have money on my account but it won't let me purchase a song
So, I have 1.39 left on my account from a gift card I got on Christmas. Today I decided I wanted to buy a song but when I tried to purchase it, it sent me to edit my billing information. I keep pressing "none", but it says my purchase cannot be completed. How can I fix this?
Nevermind, I just had to edit my information because I had moved...XD
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I see have $30.00 of gift cards on my account but I am not able to use it
Hi I feel like I idiot but I cant figure this out.
When I go to purchase songs the site wont let me use the #30.00 in gift cards I uploaded.
I see that I hve $30.00 next to my name
Itunes automated system says I have funds and I can use those but when I click to pay NOTHING happens.
I just keep getting kicked back to the pay section where I am told I do not have a valid credit card associted with paypalAre these for purchasing a gift?
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Can anyone help me? It would be very much appreciated. Thank you!
I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, as described in then steps 1 to 5 on the page that you posted from ? If not (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use those steps to add a rescue email address for potential future use -
It'll confirm my password and username, and then just keep popping up the same thing about billing info.
Credit card info is how itunes verifies the account.
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It says I have $15.00 dollars in my Itunes account, but it won't let me purchase any songs.
Very vague.
What exactly happens?
Do you see your balance by your user id in the top right corner of the itunes store? -
I want to use a different credit card on my iPad but it won't let me change it
I want to use a different credit card on my iPad but it won't let me change it
Go into Settings>Store>Apple ID - tap your ID and then tap view account. Enter your password. Then tap on Payment Information to change the credit card.
Is that what you did? -
I Have redeemed an itunes gift card. i want to purchase an app which will cost me money (minecraft) if I buy this app will it take money from my bank account or will it take money from this gift card. And pls if you have to tell me how to Use the gift card to buy stuff.
It'll take money from the gift card; iTunes Store credit is used up first if allowed for a given purchase.
(116146) -
I have a $100 iTunes gift card from when I bought my daughters computer this summer. I want to split it up into four $25 credits at the ITunes store for my 4 kids....how can I do this?
You can't.
(73561) -
How can i check how much money i have on my iTunes gift card?
How can i check how much money i have on my iTunes gift card?
If the card has been redeemed then its remaining amount should be on your account, the card itself is now effectively zero. My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to). If your account's balance is zero then it might not show at all.
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