I have my custom sync key but it doesn't work !!

as i install a fresh copy of my OS today then i install ff10.0 and try to set up sync but it shows key error !! please help ...

Hi Pattie.
I spent over 8 hours trying to solve my issue with PSE12 on Win8 and Revel Premium during the last days.
I installed PSE12, converted the old catalogue and started a test account at Revel. About 500 images from my 13000 image libabry went into my Revel storage and I was able to see them on my iPad and iPhone. Looked great.
Once I did this test, I subscribed to Revel Premium, cleaned up my PSE catalogue, deleted the default "Matthiass library" with the 500 images and created a new default library for ALL my images.
Even though the Revel agent reports success, not even one images gets transferred into Revel. When I create new albums on the mobile devices everything sync'd into Revel properly. Just my PSE12+Revel agent on my PC does not work.
Local German support just sent me an email with several issue to check. I took me other 3 hours to go thru the email - but nothing happened.
My guesses:
1. PSE12 and the Windows 8 Revel apps have a conflict
2. My catalogue has a problem
3. I store my catalogue on drive D:
4. Norton Internet Security has a problem with the Revel agent
Kind regards
Matthias

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