I have my serial number but Adobe will not recognise it ... what can I do ?

My computer crashed yesterday and I need to reinstal Adobe ... previous installation was on XP but I have had to instal Windows 8 to get my PC to work again ... I purchased Adobe with pre paid card on 9 June 2015 in Sydney ... the software worked fine until yesterday's crash ... now when the Adobe system will not accept the 20 digit serial number for my product ... I cannot afford to spend another AUD700 buying this product again after just 4 months using it ... how can I convince Adobe to accept this same serial number that I used just 4 months ago on the same machine ?

Is it by any chance talking about a QUALIFYING serial?

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I have my serial number but Adobe will not recognise it ... what can I do ?

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