I have never set up a passcode but when I try to reset my phone it is asking for a passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?

I have never set up a passcode on my iphone 4S but when I try to reset my phone it is asking for a 4 digit passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?

You will need to put your phone in recovery mode and then restore using iTunes.
See here:
http://support.apple.com/kb/HT1808
Note: All user content will be erased.

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HT1414 My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email for

My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email format?

Change it to an email address.
-> https://appleid.apple.com/

HT201363 I've changed my security questions, but when I try to make a purchase it still asks for my OLD questions ?

ive changed my security questions but when I try to make a purchase it still asks me to enter my old questions.. Why is that ?

The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.

I changed my Apple ID but when I try to download an app it still asks for my old Id passwor. How do I reset the ID to my new one one my iPad so it will recognize it?How

How do I reset my IPad 2 so it will recognize my new Apple ID? It won't let me download apps because it's still associated with my old email and ID.

Tap on your id in Settings > iTunes & App Store and log out of the account, and then log back in with the updated version of your account so as to 'refresh' the account on it (you updated your existing account with a new email address, you didn't create a new account ?).

How can I get my @mac email to work? when I try to reset password, i cannot access email for this and the security tells me I have wrong date of birth

Have used bilmac@mac email address for years last couple of weeks am getting message icloud needs password which it then rejects, when I try to reset password,they want email to verify i cannot access email and the security question is D. O B. it tells me I have wrong date of birth. so I am stumped, any ideas bilmac

COME ON PEOPLE. (WHY ARE THE LETTERS SO BIG HERE?) I AM VERY OLD AND JUST LIKE THINGS TO STAY THE SAME. I DID NOT, DO NOT, WANT ICLOUD TO DO ANYTHING I HAVE NOT USED IT AT ALL YET IT HAS MANAGED TO MESS UP MY EMAIL ADDRESS WHICH I HAVE BEEN USING FOR YEARS, IT ASKS FOR PASSWORD THEN REJECTS AND WHEN I TRY TO RESET WITH APPLE ID THEY ASK FOR SECURITY AS I CANNOT ACCESS THE EMAIL ADDRESS THEY HAVE FOR ME BECAUSE ICLOUD ASKS FOR PASSWORD, THEN APPLE TELL ME I DONT KNOW MY OWN DATE OF BIRTH, VERY CONFUSING

HT202213 Home sharing problem: I have never set up home sharing but I feel I understand it. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I am trying to set up home sharing but get iTunes says "You

Home sharing problem: I have never set up home sharing but I feel I the concept and how it works. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I have 3 computers authorized. I am trying to set up home sharing but get iTunes says:
"Home Sharing could not be activated because this computer is not authorized for the Apple Id "#########@###.com". Would you like to authorize now?" I click "authorize" and get the next error " You cannont authorize more than 5 computers. You have already authorized 5 computers with this Apple ID. To authorize this computer you must first deauthorize one of the other computers."
Can someone help or shed more light on my problem?
Thanks,
Richard

Home Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC

HT1212 I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the ipad itself. How do I do this on the cloud?

I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the ipad itself. How do I do this on the cloud?

If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have never had to enter a password to access mail. However, recently, I keep being asked for password on my ****** address. Only on my macbook. (which, btw, has a version number the drop down doesn't offer as a choice. I had to putt 9.4)

I have never had to enter a password to access mail.
However, recently, I keep being asked for password on my ***** address.
Only on my macbook. (which, btw, has a version number your drop down doesn't offer as a choice. I had to putt 9.4)
When I look up the account the "password" is a long string of gobbledygook. Something I would never do.
But when I attempt to use that pw I still can't get in.
I have no trouble accessing that email account on my mac mini. Just on the macbook.
<Edited by Host>

Maiko,
I'm confess I'm still trying to get a handle on your problem. You do a fantastic job of describing it ... but I'm just trying to picture it accurately in my head.
I think, were I in your shoes, I'd begin by looking at what the debug page has to say for the specific destination in which you're interested in fixing. In other words, I'm not clear on where, exactly, this destination points ...
Destination illinois.edu.1945806043
Is that your site, or the division within your site that you want to fix? "Normally", you do not need to specify a site handle to get to your site within your transfer CGI ... if you say "uillinois.edu", it's enough to transfer your users to iTunes U ... but every site still has a handle, and you could, if you wanted to, actually specify it in your transfer CGI. For example, this:
Destination uic.edu.1139051993
is for my entire site ... it's my site handle. Whereas this:
Destination uic.edu.1991288441
is for a division within my site ... but it's impossible to tell the difference between "site" and "division" from just the handle (I mean, if I didn't say "this is a site" and "this is a division", there'd be no way for you to know). So when I look at your creds and permissions on your debug page, I can't quite tell if they give you download access for your site, or for the specific division you want to fix. If you could open the debug page with your division as destination (or confirm that that's what we're looking at), it'd rule out some things.

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?

Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?

The_Tonmoy wrote:
I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
No. purchases are forever tied to the apple ID used to buy them. Delete them and buy your own copies.

HT1311 I have done all of the above but when I try to update my Apps it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

I have done all of the above but when I try to update my Apps on my iphone it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

ok well like lllaass said, most apps require 4.3 or later iOS software. chances are since the apps worked before, the apps themselves got updated and will no longer work with your software version.

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT202358 i have already downloaded the iPhoto 11 but when i try to pull up an old photo file its saying i need to prepare the library ? HELP !!!!

i have already downloaded the iPhoto 11 but when i try to pull up an old photo file its saying i need to prepare the library ? HELP !!!!

I upgraded Yosemete my Iphoto was upgraded I chose the wrong library, apparently I have more than one, so I followed the directions on the upgrade and no luck I cannot open my Iphotos unless I go through the search mode and find the file, otherwise it will not let me switch between libraries...So frustrating on a mac less than a year old GRRRR!

HT1391 why can't i purchase a movie from itunes. Ido have my apple id and password but when i try buying it keeps saying my password is invalid or contact itunes support?

Why can't i purchase a movie from itunes.Ido have my apple id and password but when i try buying from my apple tv it keeps saying the id is invalid.
Go to the itunes store on my computer and update your apple id and i did but it keeps saying the same thing?

contact itunes support

I have never set up a passcode but when I try to reset my phone it is asking for a passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?

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