I have no idea where to turn now...can someone help me?

Question

Don't know who to talk to now so this will be long...... sorry:
So, in January I went to the Verizon store to either have them fix my Galaxy Mini 4 or maybe upgrade my edge for a new phone. So after looking everything over, I had decided I'd get either a Note 4 or the S5.
The sales kid came over and we discussed many options. Told me that I could indeed upgrade my edge and so I opted for the Note 4.  He then told me about the 'special promotion' that was going on and that I could get a 'free' tablet along with a year of Netflix.
I kept asking him 'Are you sure about the tablet?  I don't see anything written down about it' and again he assured me ... 'Oh yes, we have special promotions all the time'
Ok, so I agreed to the 'free' tablet and Netflix.  I asked how much it would change my bill... he told me about $10 more because I would be getting a credit each month of $25.
So then I asked, how much would I have to put down on this to walk out with these items... he says 'nothing, you are a customer in good standings'   Hmmm, ok... So, I decide that I'm going to put $75 on my account anyway...  Asked how much the total would be and he gave me a price of about $175 and some change.
He asked me if I wanted him to email me my reciepts and I told him yes and he confirmed my email.
So, after an hour, I walk out of there with:
1. New Note 4
2. 'Free' Tablet
3. Case for Note 4
4. Case for 'Free' tablet
5. Screen protectors for 'Free' Tablet.
The next day... the 'Free' Tablet wouldn't turn on.  I had charged it all night..with the charger that was given to me... so I went back to the store and told them what was happening and they couldn't find my stuff.  They asked if I had my reciepts and I told them no I hadn't yet gotten them from the kid that helped me.  She looked further and said 'well your email isn't on your account that's why'.. Ummm no.. it was because the kid confirmed it before I left.
Anyway she finally found the purchase and tried to tell me that I had the wrong charger..told her... no..it came in the box.. End result, the tablet was bad, so they replaced it.
Fast forward to my bill........
Almost $600.00!!!!!!!!!  So I call
No one can find my $75 payment. BUT it's taken out of my bank. So I'm told that they would go and look for that payment and call me back.  AND I wanted to know why I had been charged almost $250 for 'equipment' purchase.  Well, come to find out... there was no 'special promotion' and I was charged for the 'Free' Tablet.  So, the rep told me she would look into this and call back.
I was too nice... I waited a week.....So again I tell the whole story and what this lady finds out is that I'm being charged for items that i never bought or have AND that the 'Free' Tablet was charged to my account at $80.00.  AND that my $75 was applied to all the 'extras' I bought that day!!!!
Now I told them I didn't need a **bleep** tablet... I have a perfectly good one at home, so why would I buy a new one?  He said and assured time & time again that it was free.....
Now I'm livid... she did call the store to find out what their take of it was, the kid that helped me wasn't in but he & the manager of that evening would be in the next day and the store manager was opening up an investigation on it.  Again... I'm assured a phone call the next day.... hmmmm.... 4 days later, I've got nothing!
No one from the store has called me to ask me anything, the lady that promised to call me back to check to see if they had called me hasn't called me back nor has she answered any emails that I had sent to her as she had requested.
Is this the new way that Verizon treats their customers??  I can't afford to pay my bill now because they're saying that I owe over $400.
I have no more places to turn to on this ordeal... so if anyone has read this whole thing... THANK YOU.... Does anyone have anyone's name or phone number so that I can try to get this rectified?
I'm so done...
Tina

Answer 1

Tina,
I would go crazy if this was me.  You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
You can dispute any charges by doing an Arbitration or Mediation.  I have never done it, so I can not help much there but this all may get you started.
Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.