I have no sound alerts on my iphone5. My software is up to date. I can hear on a call but I have no text alerts, no ringtones, nothing that involves sound! Everything was okay a few hours ago. I have no idea how this happened. Please help!!

I tried the compressed air, Qtip, etc... still nothing. Called Apple again.... and we did a complete factory reset from iTunes, wiping everything out... still no sound, which proves that it is a hardward problem, under warranty, I have to have phone replaced No Apple repair centers within 300 miles of me! So... shipping phone off today. Bummer.

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* https://support.mozilla.com/kb/Safe+Mode
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THANK YOU.
TODD

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tt2

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You can choose from this list:
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Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/ht2311
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
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