I have no video playback in Premiere

Hi There,
I'm without any video playback in Premiere and Speed Grade (Though have never used this program before). I am a creative cloud member and downloaded these programs and had no playback or image in any Adobe program, so update GPU drivers and by searching through the forums learned that I had to disable CUDA/Mercury Pl. After much agony I finally got Premiere to work and edited a piece. Though have come back about 2 weeks later and cant get any playback again??? Though turning the Mercury Playback engine to software only etc. doesn't seem to be working.
I'm quite enjoying paying my membership fees without being able to use the programs and cant get any response from trying to chat with Adobe help.
System Specs:
Windows 8 (64 Bit)
Nvidia Geoforce GTX 660M
16GB of RAM
Two SSD HD's
I7-3740QM Processor
Any help or suggestions would be greatly appreciated.
Cheers.

What are you editing?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
And does your sequence 100% match your video?
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/message/3776153
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
Also, The tutorial list in message #3 http://forums.adobe.com/message/2276578 may help

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