I have not been able to go to links when in Firefox. When I open the same page in Internet Explorer it works.

Since I upgraded to the latest Firefox a few days ago I have not been able to access certain links. When I switch to Internet Explore those link work.

You should have signed in with that address in the first place, but there is a workaround: go to System preferences>Mail, Contacts@ Calendars and add your @me.com address as an account there.

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I have iPhoto 11, 9.1.1. Recently I have not been able to share via e-mail. Some addresses can receive the photos I send and some cannot. As soon as I click on send, the e-mail disappears . Help Ray H.

Help Ray H.

That's a bug in iPhoto 11. You can get around that by filling in all of the other fields before you add the addresses.
Another workaround is to use Mail as your mail client and use it's photo stationary templates. They may not be the same as from iPhoto but are not too bad and you can use your Address Book email addresses this way.
Click to view full size in browser window
OT

Since Firefox updated to 3.6.14 I have not been able to add attachments to my hotmail emails. What is the problem?

I am not able to add attachments to my hotmail emails.

thanks very much. The restore seems to have fixed the issue.

HT1688 Hi I recently updated the software on my phone and ever since I have not been able to send or receive emails. Even when I am on a computer I cannot. Can you help me?

I can not send or receive emails

Hi there karmin9,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W.

How can I move/copy scanned photos that were sent to my gmail account? I have not been able to move or copy to iPhoto.

How can I move/copy scanned photos that were sent to my gmail account? I have not been able to move or copy to iPhoto.

Hello SusieMacBook,
Welcome to the Apple Support Communities!
You can definitely get these photos into iPhoto if they are the correct file type (JPEG, GIF, TIFF, and PNG). The way you import the photo attachments depends on where you check your e-mail. The following article is for iPhoto 11 (but should work for previous versions as well). It outlines how to import photos from Mac Mail, other e-mail applications, and web browsers, so just look at the section that applies to you.
iPhoto '11: Import a photo sent in email
http://support.apple.com/kb/PH2354
I hope this helps!
Best,
Sheila M.

Since installing OS X, I have not been able to use PrintMaster program. Is there a solution?

Since installing OS X, I have not been able to use PrintMaster program. Is there any solution to the problem listed below:
PrintMaster 2012 Platinum <4.0.0.230> encountered the following error:
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessor Impl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructor AccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.storyrock.framework.Builder._main(SourceFile:211)
at Application.main(SourceFile:17)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at apple.launcher.LaunchRunner.run(LaunchRunner.java:116)
at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:51)
at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
Caused by: java.lang.NoClassDefFoundError: quicktime/std/movies/Movie
at com.storyrock.ui.TreeDialog.addContent(SourceFile:1127)
at com.storyrock.framework.AppFrame.<init>(SourceFile:565)
at com.storyrock.ui.TreeDialog.<init>(SourceFile:148)
at Application.<init>(SourceFile:12)
... 13 more
Caused by: java.lang.ClassNotFoundException: quicktime.std.movies.Movie
at java.net.URLClassLoader$1.run(URLClassLoader.java:202)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:190)
at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:301)
at java.lang.ClassLoader.loadClass(ClassLoader.java:247)
... 17 more
If this situation persists, please visit the technical support website at http://www.printmasterpacks.com/support
Is there a solution?

Found the answer. I wasted a bunch of time trying a whole bunch of different things like changing my security settings to allow apps from Everyone, turning off my firewall, downloading a newer Java, etc.
I finally contacted Printmaster support and they said that Printmaster 2012 Platinum (and ALL VERSIONS of Printmaster other than their newest one) will simply not work with Yosemite. Even their newest one (called Printmaster V6 Platinum) won't work unless you download a fix. Here is the entire response that they sent me. I've had Printmaster 2012 Platinum for several years so it will cost me $10 and some effort (calling them AND sending an email with a photo of the box and disc...and then paying them) to get a version that will work.
"Thank you for contacting Customer Support.
Unfortunately with the release of Mac OSX 10.10 Yosemite PrintMaster is experiencing issues with this new operating system. We have created an update for PrintMaster v6 Platinum our current release of PrintMaster.
We are pleased to let you know that the update for the Yosemite incompatibility is available as a download. Soon we will also have available on a DVD format. We are hoping to release the DVD format by the end of March, 2015.
If the download is acceptable as a replacement, please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST, to order the download. Mention the case number in the subject of this email. They will require proof of purchase, so please be ready with that information. Continue reading for more detail.
The following options are available to get the update to PrintMaster v6.
If your purchase was within the last 90 days:
Owners of PrintMaster 2012 or older can obtain a free download, or if you want the DVD shipped to you we will send the DVD for the cost of shipping (prices vary on your location – only within the US and Canada) as long as the program was purchased in the last 90 days with a receipt showing the purchase date.
If you would like the download option, please send your request along with:
Your mailing address and phone number.
Copy of the receipt showing the purchase date to be under 90 days.
We can then process a no charge download order to be sent to you via email. If you would like to have the DVD shipped to you please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST. If your purchase was more than 90 days ago:
If the program was not purchased in the last 90 days, we can offer the download at the replacement cost of $10.00. If you want the DVD shipped to you the cost would be $10.00 plus shipping and handling (prices vary on your location – only within the US and Canada). Please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST to place the order.To receive this exchange, we require proof of purchase.
Please provide your order number for purchases made directly from Encore.com or Broderbund.com.
For purchases made other than at Encore.com or Broderbund.com please reply with the proof of purchase attached to a reply email. Proof of purchase can be a copy of the receipt or a copy of the front of the box and the disk.
NOTE: We are unable to view images inserted into the body of the email, the file must be attached to the email for us to be able to view it."

I have not been able to use iTunes for several months. Every time I open iTunes, it freezes by computer such that there is about a minutes between each action. I am running iTunes 11 on Mac OS 10.6.8 and have a computer with maxed out memory.

I have not been able to use iTunes for several months. Every time I open iTunes, it freezes by computer such that there is about a minutes between each action. I am running iTunes 11 on Mac OS 10.6.8 and have a computer with maxed out memory. Help! I can't access my iTunes content.

I have not been able to use iTunes for several months. Every time I open iTunes, it freezes by computer such that there is about a minutes between each action. I am running iTunes 11 on Mac OS 10.6.8 and have a computer with maxed out memory. Help! I can't access my iTunes content.

Hi! I purchased my ATV in Miami, but I live in Argentina. I have not been able to get the device running on any TVs. When I plug it in, it briefly shows the apple logo, then a sign saying no signal, check power cords and power source or sthg like that.

Hi!
I purchased my AppleTV in Miami, but I live in Argentina.
I have not been able to get my device running correctly, and altough I've read tons of things online, I still have no solution to my problem.
Here's the thing: after everything's plugged in and ON, I see the Apple logo briefly, then the TV displays a sign that says no signal, check pwoer cords and power source.
But everything is plugged in and connected properly, otherwise, I doubt I'd be seeing the apple logo, right?
I tried changing the HDMI cable, reversing the ends, switching ports, hard resetting the ATV, and trying a different TV. No luck.
I read there is some issue with Samsung TVs, and most LED and LCD tvs down here are Samsung.
On the other hand, I cannot return it or exchange it, since I bought it in the states.
Oh! One of the tvs I tried it on displays a little sign that reads "connected at 1280x720 @60hz", and only THEN, goes to the "no signal" sign.
Please!!! I am being driven up the walls here.... HELP!!

Try this:
Change the Apple TV resolution:
Press and hold the Menu and Up button on your Apple Remote for six seconds.
The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals.
Press Play on the Apple Remote to keep the current resolution or Select to manually cycle to the next resolution.

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message: "there was a problem downloading the software for the i

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message:
"there was a problem downloading the software for the iPhone, the network connection could not be established". This happens even though I have a working internet connection.
Besides that, all the other functions work properly, even synchronize apps and library.
Will I be able to update the software?

look around the forum tons of people repport that they can't update
makes you suspect that apples update servers can't meet the depand of too many users
trying to update at once

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

You need a computer with iTunes and an internet connection
Try:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

HT1206 Can I have in one iphone 5 music from more than one itunes accounts? My daughter and I have our music in the same pc. She and I have iTunes accounts. I have not been able to load in my ophone with my itunes acct music that she purchased in her acc

Can I have in one iphone 5 music from more than one itunes accounts? My daughter and I have our music in the same pc. She and I have iTunes accounts. I have not been able to load in my ophone with my itunes acct music that she purchased in her account. I have not been able to do this. Thanks

iTunes Match is not sharable across Apple IDs. The best way to get the music on her iPad is to leave hers signed into her Apple ID on the iTunes Store and sync via USB.

I have an apple id but i have not been able to use the same id with i tune and app store..what to do

i have an apple id but i have not been able to use the same id with i tune and app store..what to do???every time i m trying to login it is telling that this id has not been used with i tune and App Store ....reviewing of my id is one of the option provided to me after this...

Have you logged in and reviewed your account and entered payment details ? Unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…
then credit card details will need to be entered before the account can be used to download any item from the store.
You could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
If not then you will either have to enter card details (you should be able to remove them after entering them), or create a new account (using the instructions on the above link).

I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS). Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I

I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS). Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I put in my regular @me.com email, it says that address already exists (of course it does - it's mine!) and wants me to choose another one. But I want it to sync with my stuff. What can I do? I haven't been able to find help anywhere online... Thanks!

You should have signed in with that address in the first place, but there is a workaround: go to System preferences>Mail, Contacts@ Calendars and add your @me.com address as an account there.

How can I move someone's hair from one photo to another and place it on another person? I have gone through every instructional video you have and have not been able to master this

How can I move someone's hair from one photo to another and place it on another person? I have gone through every instructional video you have and have not been able to master this

Open picture B, the one you wish to select the hair from to add to the picture.
Use one of the selection tools, e.g. selection brush, lasso tool, to select the hair. You will see an outline ("marching ants") once the selection is complete
Go to Edit menu>copy to copy the hair to the clipboard
Open picture A, then go to Edit>paste
Use the move tool to position the hair from picture B.
In the layers palette you should see picture A as the background layer, and the hair (B) on a separate layer.

I have not been able to go to links when in Firefox. When I open the same page in Internet Explorer it works.

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