I have not been able to launch Elements 12 after installing Photoshop cc on my computer. I would like to be able to use both. How do I accomplish that?

What operating system and what happens when you try?

Similar Messages

HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

You copy them from your old computer or your backup copy of your old computer.
The iphone is not a backup/storage device.

I have not been sent a serial number after subscribing to Captivate for a year. Does anyone know how I can get it?

I have not been sent a serial number after subscribing to Captivate for a year. Does anyone know how I can get it? Or how to actually speak to someone in Adobe ??? Very frustrating!
Thanks

You have to just sign in with your Adobe Id during the installation process and it will validate your subscription from the activation server. Once your Id is validated then your subscription will be activated. You don't need serial number to activate subscription.
You may download the product from the link mentioned below.
https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
Regards,
Rajeev.

I have a debit card but would like to download apps from the store. how do I do that? I can't possibly get a credit card just for this. please help.

Hi,
I have an iTouch. I'd like to download some free apps. but I have a debit card but would like to download apps from the store. how do I do that? I can't possibly get a credit card just for this. please help.

I really do not think it is the iPad or your network connection. Other users have reported this very same issue. Try this and see if it works for you - it may not work - but it's easy to try - harmless - and it has worked in the past for others.
Try signing out of your account and restart your iPad.
Go to Settings>Store>Apple ID and tap the ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>Store> Apple ID and sign in again.

I have a ton of books stored in iCloud. I would like to delete some of them. How do I do that?

I have a ton of books stored in iCloud. I would like to delete some of them. How do I do this?

You can't permanently delete any item from your purchase history, all you can do is hide them via your computer's iTunes so that they don't show in the Purchased links for redownloading : http://support.apple.com/kb/HT4919

I have a recorded movie clip on my desk top that I would like to send by email...How do I do that

I have recorded a movie clip on a flip camera and downloaded it to iPhoto. I would like to send it by email to an acquaintance. Since iPhoto does not permit emailing of movie clips I saved the clip to my desktop and attempted to attach it to an email message. No good...?file too big? email would not load and send.

I would like to send it by email to an acquaintance. Since iPhoto does not permit emailing of movie clips I saved the clip to my desktop and attempted to attach it to an email message. No good...?file too big? email would not load and send.
Most internet providers allow email attachments limited to about 20 MBs—a few less. In cases where the file size exceeds this limit, you basically have three options:
1) Re-compress the file to a smaller size. This usually involves reducing the display size along with a reduction in the data rate which often translates to degradation of quality. (I.e., Reducing the total data rate by half will reduce the file size by half.)
2) If both parties share an IM connection, the file can be sent directly from one party to the other.
3) Upload the main data file to a server and email a reference, QTL, or URL of its location to the receiving party who can then access/download the file. For instance, most ISPs allocate a certain amount of storage space to each user account. Many might be sufficient for your needs. If you have a MobileMe account, your movie can be shared/posted directly from iPhoto. There are also a number of sites, both free and commercial, that allow the uploading or sharing of such files. Some, like YouTube, are oriented towards viewing modified versions of you file while others allow downloading of the original file as uploaded. I believe all require a formal membership (free or paid) which is a sticking point for many people.
In short, there are many options available and you will probably need to research which might best serve your needs.

I HAVE A MAC NETWORK WITH A HP LASER-JET AND EVERYTHING IS WORKING FINE. I ALSO HAVE A WINDOWS BASED MACHINE THAT I WOULD LIKE TO PRINT TO AS WELL. HOW CAN I ACCOMPLISH THIS?

I HAVE A MAC NETWORK WITH A HP1200 LASER-JET AND EVERYTHING IS WORKING FINE. THE PRINTER IS CONNECTED DIRECTLY WITH ONE OF MY MAC-MINI"S. I NOW HAVE A WINDOWS BASED PC AND WOULD LIKE TO PRINT TO IT AS WELL.. HOW CAN I DO THIS?

Make sure that you Printer Sharing enabled on the Mac Mini. System Preferences > Sharing > Printer Sharing
Do the same on the PC
On the PC, try downloading and installing Bonjour Print Services for Windows v2.0.2
Run the application on the PC to see if it will discover your printer and install the printer.

Imac intel I have a problemI have a problelm- I am planning on buying a new iMac in March. I would like to everything in my old iMac. The problem is that I believe I have malware in my old iMac. Is there a way to transfer the material to the new iMac

Problem description:
Slow processing, spinning beachball appears often
EtreCheck version: 2.1.6 (109)
Report generated January 19, 2015 at 6:15:38 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
    iMac (24-inch Mid 2007) (Verified)
    iMac - model: iMac7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR2 SDRAM 667 MHz ok
        BANK 1/DIMM1
            2 GB DDR2 SDRAM 667 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    ATI,RadeonHD2600 - VRAM: 256 MB
        iMac 1024 x 640
System Software: ℹ️
    OS X 10.10.1 (14B25) - Time since boot: 0:26:10
Disk Information: ℹ️
    TOSHIBA DT01ACA100 disk0 : (1 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 999.35 GB (438.93 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Inc. iPod
    Apple, Inc. Keyboard Hub
        Logitech USB Trackball
        Apple, Inc Apple Keyboard
    Apple Inc. iPhone
    Apple Inc. Built-in iSight
    Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Anywhere
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Support]
        /Library/StartupItems/ArcanaStartupSound/Resources
    [not loaded]    arcana.PRAM (6.1) [Support]
        /System/Library/Extensions
    [not loaded]    com.SAC.driver.SACPeripheralDeviceType05_539S (1.3.0d1) [Support]
    [not loaded]    com.flipvideo.IOUSBCameraMassStorage (1.0.0) [Support]
    [not loaded]    com.taoeffect.ispy.kext (2.0.1) [Support]
Startup Items: ℹ️
    ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound
    Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
    [invalid?]    com.paragon.NTFS.notify.plist [Support]
Launch Agents: ℹ️
    [loaded]    com.divx.dms.agent.plist [Support]
    [loaded]    com.divx.update.agent.plist [Support]
    [invalid?]    com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
    [invalid?]    com.epson.esua.launcher.plist [Support]
    [invalid?]    com.epson.eventmanager.agent.plist [Support]
    [running]    com.flipvideo.FlipShare.AutoRun.plist [Support]
    [loaded]    com.google.keystone.agent.plist [Support]
    [not loaded]    com.maintain.LogOut.plist [Support]
    [not loaded]    com.maintain.PurgeInactiveMemory.plist [Support]
    [not loaded]    com.maintain.Restart.plist [Support]
    [not loaded]    com.maintain.ShutDown.plist [Support]
    [not loaded]    com.maintain.Sleep.plist [Support]
    [running]    com.maintain.SystemEvents.plist [Support]
    [running]    com.micromat.TechToolProAgent.plist [Support]
    [loaded]    com.oracle.java.Java-Updater.plist [Support]
    [running]    com.sophos.uiserver.plist [Support]
    [running]    net.culater.SIMBL.Agent.plist [Support]
    [loaded]    org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Support]
    [running]    com.backblaze.bzserv.plist [Support]
    [loaded]    com.barebones.authd.plist [Support]
    [loaded]    com.google.keystone.daemon.plist [Support]
    [not loaded]    com.maintain.AutoLoginUserScreenLocked.plist [Support]
    [not loaded]    com.maintain.CocktailScheduler.plist [Support]
    [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist [Support]
    [running]    com.micromat.TechToolProDaemon.plist [Support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Support]
    [loaded]    com.prosofteng.DriveGenius.locum.plist [Support]
    [running]    com.sophos.common.servicemanager.plist [Support]
    [loaded]    com.taoeffect.ispyd.plist [Support]
    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Support]
User Launch Agents: ℹ️
    [invalid?]    com.adobe.ARM.[...].plist [Support]
    [invalid?]    com.adobe.ARM.[...].plist [Support]
    [loaded]    com.adobe.ARM.[...].plist [Support]
    [running]    com.backblaze.bzbmenu.plist [Support]
    [running]    com.cnet.ttengine.plist [Support]
    [invalid?]    com.freenet.startup.plist [Support]
    [running]    com.prosofteng.DGMonitor.plist [Support]
    [running]    com.spotify.webhelper.plist [Support]
    [invalid?]    com.veoh.webplayer.startup.plist [Support]
    [invalid?]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Speech Startup    UNKNOWN (missing value)
    SpeechSynthesisServer    Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
    LibreOffice    Application (/Users/[redacted]/Desktop/CATEGORIES/Shrunk Apps/Applications/LibreOffice.app)
    CFAgent    Application Hidden (/Applications/Clickfree/CFAgent.app)
    SacReminder    Application Hidden (/Applications/Clickfree/HDDV2USB3/SacReminder.app)
Internet Plug-ins: ℹ️
    AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
    Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
    EPPEX Plugin: Version: 3.0.5.0 [Support]
    DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Support]
    AdobePDFViewer: Version: 9.0.0 [Support]
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
    Blog Torrent Safari Plugin 0.1: Version: Unknown
    iPhotoPhotocast: Version: 7.0
    PepperFlashPlayer: Version: 16.0.0.280 - SDK 10.6 [Support]
    Blog Torrent Mozilla Plugin 0.1: Version: Unknown [Support]
    DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Support]
    PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Support]
    FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
    QuickTime Plugin: Version: 7.7.3
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
    OVSHelper: Version: 1.1 [Support]
    Google Earth Web Plug-in: Version: 6.1 [Support]
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
    SharePointBrowserPlugin: Version: 14.1.2 [Support]
    JavaAppletPlugin: Version: Java 8 Update 25 Check version
User internet Plug-ins: ℹ️
    ContentManager: Version: Unknown
    RocketEngine: Version: Unknown
    UploadManager: Version: Unknown
Safari Extensions: ℹ️
    Ixquick HTTPS [Installed]
    SlickSavings [Cached]
    Amazon Shopping Assistant [Cached] Adware! [Remove]
    1-ClickWeather [Installed]
    Blur (Formerly DoNotTrackMe) [Installed]
    Translate [Installed]
    Cuss Off [Installed]
    1Password [Installed]
    AdBlock [Installed]
    My eBay Manager [Installed]
    WOT [Installed]
    Ebay Shopping Assistant [Cached] Adware! [Remove]
    searchExt-1 [Cached]
    clea.nr Videos [Installed]
    Searchme [Cached] Adware! [Remove]
    StartPage HTTPS [Installed]
    OpenIE [Installed]
    TrafficLight [Installed]
3rd Party Preference Panes: ℹ️
    3ivx MPEG-4 [Support]
    Backblaze Backup [Support]
    TechTracker [Support]
    Flash Player [Support]
    Flip4Mac WMV [Support]
    Java [Support]
    MacFUSE [Support]
    NTFS-3G [Support]
    Perian [Support]
    TechTool Protection [Support]
Time Machine: ℹ️
    Skip System Files: YES - System files not being backed up
    Mobile backups: ON
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 999.35 GB Disk used: 560.42 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 2.00 TB
        Total number of backups: 1
        Oldest backup: 2011-07-24 19:05:58 +0000
        Last backup: 2011-07-24 19:05:58 +0000
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 560.42 GB X 3)
Top Processes by CPU: ℹ️
        16%    WindowServer
         9%    bztransmit
         4%    bzfilelist
         2%    launchd
         1%    Dock
Top Processes by Memory: ℹ️
    472 MB    seamonkey
    258 MB    bztransmit
    236 MB    iTunes
    172 MB    SophosScanD
    172 MB    InterCheck
Virtual Memory Information: ℹ️
    307 MB    Free RAM
    1.99 GB    Active RAM
    1.43 GB    Inactive RAM
    509 MB    Wired RAM
    7.53 GB    Page-ins
    1 MB    Page-outs
Diagnostics Information: ℹ️
    Jan 19, 2015, 05:51:46 PM    Self test - passed
    Jan 19, 2015, 08:52:23 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-01-19-08 5223_[redacted].crash
    Jan 18, 2015, 09:55:42 PM    /Library/Logs/DiagnosticReports/FindSystemFiles_2015-01-18-215542_[redacted].cr ash
    Jan 18, 2015, 07:56:59 PM    /Library/Logs/DiagnosticReports/iTunes_2015-01-18-195659_[redacted].cpu_resourc e.diag [Details]
    Jan 18, 2015, 03:41:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-01-18-15 4105_[redacted].crash
    Jan 18, 2015, 11:37:22 AM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2015-01-18-113722_[redact ed].cpu_resource.diag [Details]
    Jan 17, 2015, 11:20:23 PM    /Library/Logs/DiagnosticReports/iTunes_2015-01-17-232023_[redacted].cpu_resourc e.diag [Details]
    Jan 17, 2015, 10:55:28 PM    /Library/Logs/DiagnosticReports/FindSystemFiles_2015-01-17-225528_[redacted].cr ash
    Jan 17, 2015, 10:28:17 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-01-17-102817_[reda cted].crash

I agree with John. Some of the worst things you have installed are:
Un-install Sophos.
Sophos Un-install
SIMBL is a sytem hack. Try removing it.
SIMBL Uninstall
SIMBL Uninstall (2)     See solution posted by Linc Davis .
Un-install Tech Tool Pro, Maintain, Drive Genius, and CNET using the developer's un-install instructions.

HT1751 I have 2 Itunes accounts and would like to merge them into one. How can I do that?

I have 2 Itunes accounts, one with all my music librairy and a 2nd I created after purchasing my Ipad. I didn't realize then I could have used my Itunes credentials. How can I merged both under the same account without loosing my purchases?

SuzieLemaire wrote:
How can I merged both under the same account without loosing my purchases?
As Niel stated, you cannot merge them.
You can keep the purchased items in your iTunes library and use them with no issues.
Just pick one of the AppleIDs and stick with that one.

I have a balance in my iTunes account but would like to pay by credit card. How do I do that?

How do I pay by account's credit card instead of balance in my credit from gift card?

I'm in exactly the same situation -- I just got a big gift card on my iTunes account, and then American Express sent the 5 free songs offer, which expires in a few weeks. I found the following instructions from someone on another website. I haven't tried them myself but they look like they'll work.
According to Apple's page, it uses the following order for song purchases:
Song credits.
Gift certificate, prepaid card, or allowance credits.
Credit cards.
Thus, it would appear that you cannot charge a credit card without using up your credits or gift certificates first.However, similar to what @Nick said, you could just open up another account, add the credit card to it, and then gift the items you want to your original account.Update: Based on my own tests of self-gifting, these are my findings:
Gifts will deduct money from the credit card on your account; they will not use up song credits nor gift card credit. This means that you do not need to open another account, just add it as a credit card and gift it to yourself.
You cannot send a gift to the same email address as your iTunes account. This can easily be circumvented by sending it to one of your other email accounts.
The easiest method of gifting to yourself is to select the print option. It will show you a code which you then use to redeem the song. It will allow you to redeem the code on thesame account.
Found at: http://apple.stackexchange.com/questions/6827/can-itunes-ignore-store-credit-and -use-a-credit-card-instead

I have a problelm- I am planning on buying a new iMac in March. I would like to everything in my old iMac. The problem is that I believe I have malware in my old iMac. Is there a way to transfer the material to the new iMac without the malware?

How can I transfer material from my old imac to a new imac without ransferring malware or viruses?

Download and run Etrecheck. Copy and paste the results into your reply. It's a diagnostic tool that was developed by one of the most respected users here in the ASC to help identify the more obvious culprits.

HT204490 I have a black screen on powering up after installing this update. My computer screen is black for at least 30 or so seconds now when powering up. Never had this before. What has happened?

What has happened since this update. I did install the so called fix a few days ago, but no better/

Follow these instructions:
https://support.apple.com/en-us/HT204417
Ciao.

HT1848 I have purchased two seasons of Downton abby on Amazon Video and would like to transfer it to itunes. How do I do that?

I purchased two seasons of Downton Abby on Amazon Video and would like to transfer them to iTunes. How do I do that?

You want to export your bookmarks and settings out of OS X Firefox so you can import them into Windows Firefox?
You do this by selecting the Bookmarks menu in Firefox > Show All Bookmarks
There is a Star icon at the top of the window which you then can export Bookmarks to HTML file onto your Desktop or onto a USB thumb drive.
Then take that to the PC and use the same method to import them into Firefox there.
There is a Firefox Sync in the Preferences menu, but I havent' used it so I can't advise.
In Safari there is a Export Bookmarks under the File menu, you can then do the same, place it on a USB thumb drive and take it to the PC.

HT1338 I am trying to upgrade my iPhone via my macbook but the messageThere are purchased items on the iPhone "Mark Price's iPhone" that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updati

Good morning
I am trying to upgrade my iPhone via my macbook but the following message keeps coming up and the download does not work
"There are purchased items on the iPhone “Mark Price’s iPhone” that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this"
Please advise how I can transfer these files, I am not sure what files are in question.
I've only had the MacBook a couple of days, I am PC savvy but this is all new to me so please keep it as simple as possible. I am a brit based in Bahrain.
Regards
Mark Price

okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on?

I have not been able to update my fairy farm game for the last 5days as it quit at launch. I am afraid to delete and reinstall the game as i might lose all. Anyone knows if there is an update for this game? Please help. Thanks

I have not been able to update my fairy farm game for the last 5days as it quit at launch. I am afraid to delete and reinstall the game as i might lose all. Anyone knows if there is an update for this game? Please help. Thanks

Erdygirl please be aware you are posting to a public forum. I have removed your personal information from your previous post.
Please check your account at http://www.adobe.com/ to locate your serial number. You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I have not been able to launch Elements 12 after installing Photoshop cc on my computer. I would like to be able to use both. How do I accomplish that?

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