I have not had good luck with downloads and need to get information on problems I might encounter with this download.

I am overwhelmed with all the updates, changes to new servers, etc. seems like it's everyday. I have had to bring my computer back from blue ( actually more like Northern Lights) screen(s) 3 times in the last 5 months. All crashes have been associated with a download, upgrade, etc. Once with Norton, once with Yahoo, and Java continues to cause me problems. I have a Compaq laptop running Windows Vista (I think), using Internet Explorer 9, using microsoft security (firewall, etc) and Panda virus. My current wireless provider is Comcast --but I can't afford the super fast connection anymore. I am continually having problems with Internet explorer just shutting down or going REEEAALLY slow. I figure it's probably from an update, or add-on, or some nasty "ruin your computer fun" gift from a hacker. But I can't figure how to pinpoint where the problem is.
I don't mean to sound like I'm helpless, but I am not very computer savvy. I am a 52 year old mom who loves having a virtual library at her finger tips and wants to be safe on the net. Thank you for assisting me.

Thanks for taking time to respond and for the info on the two free scanners.
I do believe I finally uninstalled Norton - I'll check again. I had AVG for awhile and I unstalled that when I downloaded Panda. The microsoft system security is supposed to alert you when there is a system conflict -- the key words here are SUPPOSED TO.
I am very leary of downloading/installing/updating anything. For a couple of reasons -- one --if there is a system conflict, a virus, bad cookie (probably doesn't even go well with milk), etc -- I don't know how to fix it. I bumble through somehow, probably creating more messes than I had, or at least different ones. If there's a BIG problem and support is needed . . . Did I say SUPPORT?? Panda was the only company that actually spent time with me. Microsoft, HP,
Norton, Comcast, Motorola (modem), and a couple of others ALL refused to help me because it wasn't their problem !!
So is having Firefox as my default browser a good thing or bad?? Will I then have to update/download all different kinds of programs. Yahoo is my email provider and my microsoft email is not currently set up. I have used Firefox before, but not on this computer.
Are there any other programs I should be aware of that might conflict with Firefox.
Are there any ADD-ON's, drivers, plug-ins that might create problems ( I really don't understand all the previous terminology, I just know those are the areas where the problems are always occuring.
Thanks again for your time and information.
God Bless You, Tami (tamaroo47)

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When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't h

When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't have my product key, so could not reinstall Acrobat Pro for me. Since then, I have gotten the product key sent to me from my former employer, [ REMOVED ] So I need help in re-downloading, installing and activating the Acrobat Pro software on this computer.

Please remove the S/N immediately (I can't or would). Never post them online. As for download you can go to http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html on the right panel to get 9 pro. I am not sure there is a MAC version there, but that is the first place to go. If it is the proper version, then please back it up to CD and/or portable HD, not the system HD.

Experiencing trouble syncing with the 10.3 version of iTunes on my Windows Vista machine. Have uninstalled all Apple software twice, reinstalled and continue to get an error 7 message in connection with the Photo Processor. Any other ideas to try?

Experiencing trouble syncing with the 10.3 version of iTunes on my Windows Vista machine. Have uninstalled all Apple software twice, reinstalled and continue to get an error 7 message in connection with the Photo Processor. Any other ideas to try?

Hi,
got it fixed! My Son had both files on his Win7 iTunes installation. Never mind he had no issues whith ths iTunes and iPhone Sync. So I checked my other Win XP PC, where I don't have this problem syncing my ipad, and surprise. Both files do NOT show up on this PC. So I renamed the iTunesPhotoProcessor.exe I found under c:\program file\iTunes and synced again my iPhone and it went through without any error. So the problem might be and unremoved iTunesPhotoProcessor.exe or the missing iTunesPhotoProcessor.dll under the iTunes install root folder and this even if I had checked that the folder was completely removed during iTunes unistall.
Please try yourselve and just rename the iTunesPhotoProcessor.exe to iTunesPhotoProcessor.exe_ under c:\program file\iTunes or get a copy of the missing iTunesPhotoProcessor.dll and cp to c:\program file\iTunes.

I have created a flyer in mac pages and need to get it to a printer to do a mass gloss printing. can someone advise how to do this.. should i burn the document to a cd or dvd? Thanks

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Thanks

Some may need a CD while others may need a DVD or can use either medium. Why not call your printer, tell them what you've got and ask them what they need to do the job you want done? That way, you'll be working with what he/she needs to complete the job properly.

TS1277 I bought a new computer and itunes request me to authorize the new computer. Howerver it is using an email address I have not had for over 4 years and will not accept my current authorization information. How do I get it to accept my new computer

After purchasing a new computer I downloaded itunes and signed in to my account. Everything was fine including my current email address. When I connected my iPod and it started to cink, I go a message that the computer had to be authorized our my music would be removed. When I clicked on the authorize button I got a sign in that had an email address I have not had in almost 3 years. When I put my current logon and password in itunes would not accept it. When I clicked help it offered to send help to my old email address which I have not way of accessing. How do I get my computer to accept my iPod if I cannot enter the current logon and password information?

We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.

Is there a way to create a still image from video in either imovie or iphoto? I want to add an arrow to an imovie and so far have not had any luck but I'm thinking I might be able to add an arrow to a photo and then incorporate it into the movie.

I'm still trying to point out a location in an imovie with an arrow. I thought I might be able to insert an arrow in a still photo from the imovie and then reinsert the photo in the movie but my attempts at capturing a still frame from a video in imovie or iphoto haven't worked so far. Any ideas any one???

First, get an app called MPEG Streamclip, which is free. You can find it by googling MPEG Streamclip Squared 5.
Open MPEG Streamclip.
In iMovie, select the clip you need. Then, right-click/Reveal in Finder.
Drag this clip into MPEG Streamclip
In MPEG Streamclip, move the playhead to the frame you want.
In MPEG Streamclip, click FILE/EXPORT FRAME.
Choose JPEG, TIFF, or PNG and give it a name.
Also, for how to add a pointer, try Karsten Schluter's website for a good post on how to do this.

My iMac wont boot up properly. Stops at background pic, no dock, only little apple show up top and cursor sticks on little spinning wheel. Have to shut down manually in back and reboot to get it to work. Any ideas why this sometimes happens?

I'm running OSX 10.9.1 (13B42)
My problem is that occasionally my Mac wont boot properly. It gets to the background picture where the dock should open but it freezes there. The little apple shows up top left but nothing else and the cursor shows as the little spinning wheel that wont do anything. I can't click on the apple to restart, I have to switch off in back and then start up again. It usally boots all the way after that but I'm worried there's something up since this seems to be happeneing more frequently. Also I'm worried that having to manually shut down like that will somehow damage the software in time?
I tried a disk verify but there were no repairs needed. I repaired disk permissions too just in case but it still seems to happen every once in a while.
I've noticed recently that it happens the next reboot after I've been streaming movies online if that helps. Is there any reason for this and anything i can do to stop it in the future?

Thanks Paul, just ran the etrecheck you recommended and got this:
Hardware Information:
          iMac (21.5-inch, Mid 2011)
          iMac - model: iMac12,1
          1 2.5 GHz Intel Core i5 CPU: 4 cores
          4 GB RAM
Video Information:
          AMD Radeon HD 6750M - VRAM: 512 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:45:16
Disk Information:
          ST3500418AS disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 499.25 GB (350.35 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5690H
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Samsung SCX-4600 Series
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          com.sophos.kext.sav          (8.0.14)
Startup Items:
          MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist 3rd-Party support link
          [loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
          [loaded] com.anchorfree.ajaxserver.plist 3rd-Party support link
          [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [loaded] com.sophos.autoupdate.plist 3rd-Party support link
          [loaded] com.sophos.intercheck.plist 3rd-Party support link
          [loaded] com.sophos.notification.plist 3rd-Party support link
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [loaded] com.sophos.uiserver.plist 3rd-Party support link
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 3rd-Party support link
          [loaded] com.divx.agent.postinstall.plist 3rd-Party support link
          [loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          BitTorrent
Internet Plug-ins:
          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
          OVSHelper: Version: 1.1 3rd-Party support link
          Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          DivXBrowserPlugin: Version: 2.2 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
          DivX 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Growl 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Library/Sophos Anti-Virus
                    SophosAntiVirus:          Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
                    SophosAutoUpdate:          Version: 8.0.15 - SDK 10.5 3rd-Party support link
                    SophosUIServer:          Version: 8.0.21 - SDK 10.5 3rd-Party support link
                    InterCheck:          Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
          VLC:          Version: 2.0.1 - SDK 10.5 3rd-Party support link
          Sophos Anti-Virus:          Version: 8.0.21 - SDK 10.5 3rd-Party support link
          Spotify:          Version: 0.8.4.93.gd9f49c35 - SDK 10.5 3rd-Party support link
          Install Spotify:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Users/[redacted]/Downloads/Programs/Install Spotify.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               2%          WindowServer
               2%          EtreCheck
               0%          Google Chrome
               0%          hidd
               0%          SophosUIServer
Top Processes by Memory:
          438 MB          firefox
          139 MB          InterCheck
          119 MB          com.apple.IconServicesAgent
          106 MB          Google Chrome
          78 MB          mds_stores
Virtual Memory Information:
          370 MB          Free RAM
          1.59 GB          Active RAM
          1.25 GB          Inactive RAM
          813 MB          Wired RAM
          397 MB          Page-ins
          0 B          Page-outs
I have no idea what all the means, lol.

I have a 1st gen mac book pro and need to get an approx value as getting divorced :( at time of separating it had a stuffed battery, how much is it worth???

the macbook pro was the base model released at the time. i did not upragde anything apart from the os x. which i think is leopard. apart from it having a stuffed battery there was nothing wrong with it. its just a bit slow now. if anyone could give me an approx value of what its worth, id be greatful as have tried apple refurbishers/repariers and they were unable to help.
thanks
mim from aus.

Find your exact model here and check the current prices listed. I think using this guide would be more fair to both of you.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

Error 7 (windows 1114) I have unisntalled itunes, deleted the regedit files and still i get t his problem when i try to reinstall itunes. help???

Can anyone help with this. Lost count of how many times i have uninstalled itunes

Perhaps try the "Error -609" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

There are so many add-ons now that do the same thing, how can I tell the full features of an add-on compared to the others. I know I have way to many of the same and need to get rid of the unwanted ones?

can we get a side by side comparison of the add-ons. How can I tell Ive got 2 or even 3 add-ons that do the same thing? and how can I pick the best one for my needs so I can uninstall all the others?

I mutled through best I could but I know I still have duplicate apps, different names, but same functions. One last thing is why do I keep getting 2-3 times a day that firefox needs a major update? I let it go through its motions but then that same msg pops up again a few hours later

RAM: Has anyone else had good luck with Corsair?

First of all, thanks Bas and Scottg26 for pointing out the correct version of Memtest86+.
I know that Corsair has a crappy rep around this forum when it comes to the Athlon 64. However, I've had nothing but good luck so far (knock on wood). I've been up and running for almost a month now with no BSODs and the computer has booted every time so far. I'm using Corsair TwinX 1024 LL in slots 1 and 2 with the speed settings on Auto in the BIOS with a voltage of 2.6. I've run Prime95 for up to 10 hours or so with no errors and I just ran one pass of Memtest86+ v1.00 with no errors. It took 18:50 and showed the following settings:
Memory: 1024M 1447MB/S
Settings: RAM: 200Mhz(DDR 400) / CAS:2-3-2-6 / Single Channel (64 Bits)
However, I will point out that the only real world test it's really passed so far is playing Call of Duty.
Here's a link to the actual RAM on NewEgg: http://www.newegg.com/app/ViewProductDesc.asp?description=20-145-435&catalog=147&manufactory=BROWSE&depa=1
Is anyone else happy with their Corsair RAM so far or did I just get extremely lucky?

Quote
Originally posted by amxandy
I read the horrible reviews for Corsair on this forum after placing my order for a stick of Corsair CMX512-3200C2PRO memory (I couldn't resist the activity lights). I have had no problems running at specified memory timings. I have always had good luck with Corsair and will continue to use them.
Yeah They are neat at that. Question is how well do they overclock?
I'm getting a 28Mhz fsb overclock out of these dimms that I have and They are used I admit, But like the seller said they are great overclockers!

After installing an update I am no longer able to hear sound out of my speakers. A red light comes on where the headphone jack is. I have already attempted to trip to switch with a wooden toothpick in the headphone jack but have not had luck.

after installing an update I am no longer able to hear sound out of my speakers. A red light comes on where the headphone jack is. I have already attempted to trip to switch with a wooden toothpick in the headphone jack but have not had luck.

Have you gone into system prefs nad made sure that the headphone port is set to audio out. And not audio in.
Also make sure that you are selecting built in speakers for your audio output.
If that does not fix it try doing a Pram reset.
Shut your mac down.
Press the startup button.
Hold down the following keys. Command Option P and R. Wait till you hear the chime 2 times. Then let go. See if that fixes it.

I will never order one because i got an i pod 3 g i have not had it long and it wont turn off or on or charge i cant believe that you would try to sell me something when the one i have now is good for nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ho

i will never order one because i got an i pod 3 g i have not had it long and it wont turn off or on or charge i cant believe that you would try to sell me something when the one i have now is good for nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! how do i talk to someone about it i called the 1800 # with no luck i would like to e mail someone!!!

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

I am getting an error when trying to download the new Game of Thrones shows. The error is err = -61 You do not have the privilege to make changes. (err = -61) you do not have the privilege to make changes. I have not had this problem before

I am getting an error when trying to download the new Game of Thrones shows. The error is err = -61 You do not have the privilege to make changes. (err = -61) you do not have the privilege to make changes. I have not had this problem before

Solution:
Open Disk Utility.
Select your external hard disk and run a “verify” on it. After a few minutes (depending on the size of your drive), you should be good to go. You don’t need to run a “repair” on it... (at least I didn’t have to). See photo for reference.
This should fix the permissions issue, because on my Mac running Mountain Lion I was unable to edit the permissions in the get info dialog window even after "unlocking" the drive.

I have not had any problems with iOS 4

I don't know about you guys, but I have not had any problems yet for the new iOS 4 update on my iPhone 3g. I followed the instructions provided on apple's website on how to download the new update and also downloaded from apple's website the new version of iTunes (9.2). From there I proceeded to update my iPhone the way you normally update. iTunes then backed up my iPhone, restored the original iOS software, installed the new iOS 4 software, reloaded my iPhone with all apps (in their proper spots), no music (i forgot to check sync all for my music tab), all contacts, all calendar updates, all settings, all photos, everything went perfectly fine for me. I do not know why so many people are having problems, but though if I posted up exactly what I did maybe we could compare the methods that did not work and determine the problematic issue at hand.
The computer i used was a Power Mac G4 with Mac OS X Server V. 10.5.8
The iPhone that I am using is an iPhone 3G update from 3.1.3 to 4.0
The iTunes store was the updated 9.2
I hope we can figure all this out for everyone

I wouldn't surprise me either, particularly since in my direct experience I know personally of one person who had problems because they thought that the update process had finished when it definitely had not.
We're left again with mixed emotions:
1) Delight that the updates to all of our devices worked flawlessly;
2) Guilt that some others had problems, particularly when some of that 'some' seem to think that everyone has the same problems as themselves;
3) Isolated because we feel sort of left out having no problems to fix for ourselves and too many of those we try to help only want to blame Apple rather than 'fess up' to their own errors.
Ho hum....
Perhaps telling enough people to be patient with all updates might help for the future?

I have not had good luck with downloads and need to get information on problems I might encounter with this download.

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