I have not made any purchages 14th and 15th Apr 2012. But Apple Itunes Store had collected money from my Credid Card. How do I get the support to understand what happened.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

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TS1424 I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

CHANGE THEME'S, WORKED FOR ME

I installed itunes on anew computer. The store says i have not made any purchases but I have.

I installed itunes on a new computer.
I registered my apple id
the app store says I have not made any purchases.
i have made many.
How do I update apps?

You've checked the purchase history on your account e.g. you haven't made any in-app purchases and don't have any auto-renewing subscriptions ?
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Apple TV says "you have not made any purchases" after country location change

I moved country from UK to Australia and changed my itunes as such, all my other devices have worked and have purchased iTunes Match again, however my Apple TV says "you have not made any purchases" in the purchased movies section, when I had quite few from the UK. I still have these on the laptop and can view them by home sharing but wanted these to be available on the Apple TV as I originally purchased them. Pease could someone help.

I moved country from UK to Australia and changed my itunes as such, all my other devices have worked and have purchased iTunes Match again, however my Apple TV says "you have not made any purchases" in the purchased movies section, when I had quite few from the UK. I still have these on the laptop and can view them by home sharing but wanted these to be available on the Apple TV as I originally purchased them. Pease could someone help.

I no longer receive notification or sound or even a badge app icon when receiving a text message, I have not made any changed to my sounds

How do I fix this, I no longer receive notification or sound or even a badge app icon when receiving a text message, I have not made any changed to my sounds, I've checked all the settings and everything is good, I powered off the phone and restarted, I synced it and still nothing, can anyone help?

Settings app > Notification Center > Messages (you will need to check both the INCLUDE and DO NOT INCLUDE sections). Set the alerts you wish to see.

I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?

I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?

Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H.

HT1473 I have 2 computers, one in the US and one in Canada. My US computer has about 3000 songs from both iTunes and CDs. When I sync my iPhone only the iTunes music is synced to my Canadian computer. How do I get the balance of music synced from the phon

I have 2 computers, one in the US and one in Canada. My US computer has about 3000 songs from both iTunes and CDs which are synced on my phone. When I sync my iPhone in Canada only the iTunes music is synced to my Canadian computer. How do I get the balance of music synced from the phone?

Follow the steps given here
https://discussions.apple.com/docs/DOC-3141

My podcasts do not show the pictures only the sound when I import them to iTunes from Garage Band. How do I get the pictures to show up in iTunes?

My podcasts do not show the pictures only the sound when I import them to iTunes from Garage Band. How do I get the pictures to show up in iTunes?

Well, all I can tell you is that if your file is an m4a with chapter markers, those markers having suitably sized images attached, and you drag it into the Music area of iTunes (so that it appears as a song) in List view, when you play it and then command-click on the small image in the header (next to the progress bar) you should see your embedded images.
If this isn't happening the best place to ask would be in the GarageBand forum: my own experience of GB is rather out of date and in any case I've never used it for podcasting.

My mom helped me to create my iTunes account and load it with a 50$ gift card and now I wanted to purchase a one month subscription at the AYI dating web service but apple never let them take money from my account and I was declined,don't know why?

My mom helped me to create my iTunes account and load it with a 50$ gift card and now I wanted to purchase a one month subscription at the AYI dating web service but apple never let them take money from my account and I was declined,don't know why?

You have posted to the iTunes Match forum, which your question is not related to. I suggest you contact the web site from whom you wish to purchase the subscription.

I have a iphone with music on it from my itunes (most are songs imported from CD's). How do i get it on my ipad? Will icloud automaticlly sync it on there?

I have a iphone with music on it from my itunes (most are songs imported from CD's). How do i get it on my ipad? Will icloud automaticlly sync it on there?

No, iCloud doesn't sync music between devices. To get your music on your iPad, sync it with iTunes.

TS3992 I changed my Apple ID and problems with my Account.Once iTunes store had sorted those out I decided to back up on my 3 devices.Now my Reminders and Notes are all old ones and the ones I did in the last few days have disappeared.

I changed my Apple ID and had problems with my Account.Once iTunes Store had sorted those out I decided to back up on my 3 devices.Now my Notes and Reminders are all old ones and the new ones I created in the last few days have disappeared.

Ok. Found something that said to shut down and hold the option, command, p, and r keys on restart. Held them down for a few restarts and everything automatically signed in and works. Woohoo!!!

HT1725 I purchased an album and it downloaded. However, one song on the album has only half the song. I've tried to "download" the "available downloads", but the darn itunes states that it's already been downloaded. How do I get the rest of the song?

I purchased Alanis Morisette new album. All the songs have downloaded, or so it said. While listening to the album, only half of "celebrity" downloaded. I've checked the "available downloads" section and it says that all have been downloaded.
How do I get the rest of the song to download? I've read the support page about wifi issues, blah blah blah. Not the issue.
Thanks for any help.

Assuming you are in a region where you are allowed to redownload your past purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Why does Apple keep on deduct my money from my debit card although I did not buy anything from iTunes?

Guys. Apple had been deduct money from my bank and this is not once only and it's for few times. How can such thing happen when I didn't buy anything from iTunes but apple keep on deduct my money? I buy iPhone just to get scam money when I got my account?

Right now, log on to apple.com, and change your password.
either
somebody else is using your ID to buy stuff -
or have you bought any subscriptions that require monthly payments.
Within a day or two of charging you anything, Apple sends you an email receipt with the detail. Are you getting these?

My itunes will not detect my iphone 5 although I have not made any changes such as updates etc, i have already uninstalled and reinstalled any ideas?

My itunes has always worked perfectly but the other day i plugged in my iphone 5 to put on some new music and it will no longer detect my phone. The compuer does so i know its not the phone or wire it just doesnt show up in itunes. I have completely uninstalled it ans reinstalled and still no luck. Any suggestions?

Hi Danicaaa93,
Welcome to the Support Communities!
Try the troubleshooting steps outlined in this article first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this information helps ....
- Judy

HT5569 I have a ipod touch and it has updated the device and is asking me to join a net work and it does not show any net works and ony has other but i dont know any networks so what do \i do

I have a Ipod touch and am un sure how to connect to wi fi it is asking me to connect to other but I dont know any so what do I put in there
cheers

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have not made any purchages 14th and 15th Apr 2012. But Apple Itunes Store had collected money from my Credid Card. How do I get the support to understand what happened.

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