I have not requested for a refund but I still got ...

Hi All,
****************496 is the Order number for my skype account, Skypeid : [Removed for privacy].
I was surprised when I saw a refund status email in my inbox, I have availed 1 year subscription for unlimited calls to landlines and mobiles and all of a sudden it is gone.
Can any expert advise here.
Thanks in advance,
Regards,

audiobooks are accessed via the Music app in iOS.

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    Path:       
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: 
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    Version:    
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    Build Info: 
    WebBrowser-7534056005000000~6
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [139]
    Date/Time:  
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    Report Version:  9
    Interval Since Last Report:     
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    Crashes Since Last Report:      
    17
    Per-App Interval Since Last Report:  40 sec
    Per-App Crashes Since Last Report:   17
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    0   CoreFoundation                 
    0x00007fff8b9f9f56 __exceptionPreprocess + 198
    1   libobjc.A.dylib                
    0x00007fff87941d5e objc_exception_throw + 43
    2   CoreFoundation                 
    0x00007fff8b9f9d8a +[NSException raise:format:arguments:] + 106
    3   Foundation                     
    0x00007fff8cccf71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    4   AppKit                         
    0x00007fff8daf9cdf -[NSMenu itemAtIndex:] + 165
    5   AppKit                         
    0x00007fff8daf9e38 -[NSMenu removeItemAtIndex:] + 63
    6   Safari                         
    0x000000010778ac2e -[AppController awakeFromNib] + 387
    7   CoreFoundation                 
    0x00007fff8b9f0fb1 -[NSObject performSelector:] + 49
    8   CoreFoundation                 
    0x00007fff8b9f0f32 -[NSSet makeObjectsPerformSelector:] + 274
    9   AppKit                         
    0x00007fff8dae19ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    10  AppKit                         
    0x00007fff8dad7f73 loadNib + 322
    11  AppKit                         
    0x00007fff8dad7470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    12  AppKit                         
    0x00007fff8dad738b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    13  AppKit                         
    0x00007fff8dad72ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    14  AppKit                         
    0x00007fff8dd4806f NSApplicationMain + 398
    15  Safari                         
    0x000000010798d806 SafariMain + 166
    16  Safari                         
    0x000000010777af24 Safari + 3876
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    0   libsystem_kernel.dylib   
    0x00007fff8c803ce2 __pthread_kill + 10
    1   libsystem_c.dylib        
    0x00007fff8871b7d2 pthread_kill + 95
    2   libsystem_c.dylib        
    0x00007fff8870ca7a abort + 143
    3   libc++abi.dylib          
    0x00007fff901457bc abort_message + 214
    4   libc++abi.dylib          
    0x00007fff90142fcf default_terminate() + 28
    5   libobjc.A.dylib          
    0x00007fff879421b9 _objc_terminate + 94
    6   libc++abi.dylib          
    0x00007fff90143001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib          
    0x00007fff9014305c std::terminate() + 16
    8   libc++abi.dylib          
    0x00007fff90144152 __cxa_throw + 114
    9   libobjc.A.dylib          
    0x00007fff87941e7a objc_exception_throw + 327
    10  com.apple.CoreFoundation 
    0x00007fff8b9f9d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation     
    0x00007fff8cccf71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
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    0x00007fff8daf9cdf -[NSMenu itemAtIndex:] + 165
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    0x00007fff8daf9e38 -[NSMenu removeItemAtIndex:] + 63
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    0x000000010778ac2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation 
    0x00007fff8b9f0fb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation 
    0x00007fff8b9f0f32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit         
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    18  com.apple.AppKit         
    0x00007fff8dad7f73 loadNib + 322
    19  com.apple.AppKit         
    0x00007fff8dad7470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit         
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    0   libsystem_kernel.dylib   
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    0   libsystem_kernel.dylib   
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    4   libsqlite3.dylib         
    0x00007fff8b887c36 sqlite3VdbeExec + 9606
    5   libsqlite3.dylib         
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    0x00007fff8a41fa86 _dispatch_call_block_and_release + 18
    12  libdispatch.dylib        
    0x00007fff8a4212d6 _dispatch_queue_drain + 264
    13  libdispatch.dylib        
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    14  libdispatch.dylib        
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    0   libsystem_kernel.dylib   
    0x00007fff8c804a8e pread + 10
    1   libsqlite3.dylib         
    0x00007fff8b845ce5 unixRead + 69
    2   libsqlite3.dylib         
    0x00007fff8b8674f6 readDbPage + 102
    3   libsqlite3.dylib         
    0x00007fff8b865c9b sqlite3PagerAcquire + 315
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    0x00007fff8b8ceda5 accessPayload + 693
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    0x00007fff8b8a3645 sqlite3VdbeMemFromBtree + 485
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    0x000000010882bd3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
    11  com.apple.JavaScriptCore 
    0x000000010816811f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    12  libsystem_c.dylib        
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    0   libsystem_kernel.dylib   
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    0x00007fff8c801d71 mach_msg + 73
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    0x00007fff8f9a2219 thread_fun + 24
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      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff67378408  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff67378430  rsp: 0x00007fff67378408
       r8: 0x00007fff75b04fb8   r9: 0x00007fff67377e98  r10: 0x00007fff8c803d0a  r11: 0xffffff80002da8d0
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    Logical CPU: 0
    Binary Images:
    0x10777a000 -   
    0x10777afff  com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
    0x10777e000 -   
    0x107c18ff7  com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
    0x107f35000 -   
    0x1081c4fff  com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
    0x108277000 -   
    0x1083f9ff7  com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
    0x1084eb000 -   
    0x1086c4fff  com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
    0x108828000 -   
    0x1097cdff7  com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
    0x7fff6737a000 -
    0x7fff673aebaf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
    0x7fff8549e000 -
    0x7fff854ecfff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
    0x7fff854ed000 -
    0x7fff854f8fff  com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff854f9000 -
    0x7fff85559fff  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff8555a000 -
    0x7fff855c5ff7  com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff855c6000 -
    0x7fff8563cfff  com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff8563d000 -
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    0x7fff856f1000 -
    0x7fff85703ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
    0x7fff85d92000 -
    0x7fff8629bff7  com.apple.RawCamera.bundle (3.14.0 - 646) <75A96BFC-1832-808B-F430-C4C9379C5A98> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff8629c000 -
    0x7fff862eeff7  libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff87703000 -
    0x7fff8777eff7  com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x7fff87905000 -
    0x7fff87929fff  com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff8792a000 -
    0x7fff8792afff  com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff8792b000 -
    0x7fff87a0fe5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
    0x7fff87a10000 -
    0x7fff87a52fff  com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
    0x7fff87a53000 -
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    0x7fff87e99000 -
    0x7fff87ea7ff7  libkxld.dylib (??? - ???) <C2FC894F-3716-32C3-967E-6AD5E2697045> /usr/lib/system/libkxld.dylib
    0x7fff87ea8000 -
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    0x7fff87ee3000 -
    0x7fff87f10fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <DA79E5BA-BBA3-3768-AAD8-B34BA877EF03> /usr/lib/libSystem.B.dylib
    0x7fff8809d000 -
    0x7fff880a4ff7  com.apple.CommerceCore (1.0 - 17) <3894FE48-EDCE-30E9-9796-E2F959D92704> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x7fff880ad000 -
    0x7fff880affff  libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
    0x7fff880b0000 -
    0x7fff88119fff  com.apple.coreui (1.2.2 - 165.10) <F427BF39-3E01-3DC6-A63D-BFC50FE6C72E> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x7fff8843d000 -
    0x7fff88440fff  libCoreVMClient.dylib (??? - ???) <934D0D11-C34F-3C06-A352-21BB8FFE9774> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff88454000 -
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    0x7fff88467000 -
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    0x7fff885ad000 -
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    0x7fff886cb000 -
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    0x7fff8f181000 -
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    0x7fff8f780000 -
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    0x7fff90084000 -
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    0x7fff90149000 -
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    External Modification Summary:
      Calls made by other processes targeting this process:
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      Calls made by this process:
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    thread_set_state: 0
      Calls made by all processes on this machine:
    task_for_pid: 1701
    thread_create: 0
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=185.5M resident=91.2M(49%) swapped_out_or_unallocated=94.3M(51%)
    Writable regions: Total=1.1G written=3900K(0%) resident=5256K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
    REGION TYPE                   
    VIRTUAL
    ===========                   
    =======
    CG shared images                  
    96K
    CoreServices                    
    1164K
    JS JIT generated code              
    8K
    JS JIT generated code (reserved) 
    1.0G   
    reserved VM address space (unallocated)
    MALLOC                          
    43.1M
    MALLOC guard page                 
    48K
    Memory tag=243                     
    4K
    SQLite page cache                
    288K
    STACK GUARD                     
    56.0M
    Stack                           
    10.5M
    VM_ALLOCATE                       
    60K
    __CI_BITMAP                       
    80K
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    15.8M
    __IMAGE                          
    528K
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    __RC_CAMERAS                     
    248K
    __TEXT                         
    125.7M
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    544K
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    24.7M
    shared memory                    
    312K
    ===========                   
    =======
    TOTAL                            
    1.3G
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    338.9M
    Model: iMac11,3, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
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    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
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    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

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