I have now been without iCloud email for over 1 week!
Hi all
My icloud email stopped working last Saturday (11/02/2012)! I can log into icloud without a problem. I can see ALL my contacts, I can also see ALL my calendar events both past and future! This is exactly the same on ALL my devices - iMac, iPad and iPhone. Plus any PC I attempt to access it from!
I contacted Apple last Saturday afternoon (the first day of my outage). The first thing they ask for is a serial number of the device at fault. I tell them there is NO device at fault the fault is with icloud! I was then again asked for a serial number. ALL my devices are now out of warranty so I was told that I would be granted an exception just this once! WHY should I be granted an exception when the fault is with a NONE warranty part of their software???
After over one hour on the phone, they told me they had spoken to an engineer and that there was a fault on the server!
That was over one week ago the server page on this site shows ALL services are up and running when clearly they are NOT!
Friday (17/02/2012) I decided to contact Apple again, this time I asked to speak to the senior supervisor! After 10 to fifteen minutes of explaining the situation I was put on hold for a further fifteen minutes while he went for a chat with an engineer! When he came back he announced that there was indeed a fault with the server that was affecting ONLY 2% of the icloud users. To be fair to the man he also gave me his personal email address to allow me to bypass the warranty checks in future!
I was a Mobile Me subscriber before converting over to icloud and my account is STILL paid up the the end of June this year! I have had NO communications from Apple at all during this time even via my secondary email address that is registered with them!
I find this sort of treatment from a company like Apple is disgusting!
Me too. It has been 3 days since I have no access to iCloud mail. No matter I check it on iCloud.com, Mac, iPhone or iPad, the mail app says I have incorrect password. Specifially, when I check email on my Mac, the message below appears and prompt me to type in the password. I am sure that I've entered the correct password already.
The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “my user name”
Enter your password again or cancel.
Staying away from email for a day is OK, but definietly not for 3 or 4 days. Someone, please tell me what to do. If it has to do with the servers, Apple, PLEASE FIX IT ASAP!!
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