I have Nuance PDF Converter 7.2 and after I scan a document and want to email it, I get an error message that says the scan cannot be attached to an email.

Question

I want to be clear: I can scan the document with Nuance PDF Converter 7.2, but after the scan, I want to email the scan to someone.
When I click on the word "email" on the left side of the Nuance screen, I get a failure message. For a couple of years this process worked without a problem. I was told by Nuance Support that the problem was in the email software. Is there something on a drop
down menu that I can click on the resolve the problem? Thanks.

Answer 1

The problem could be that your computer doesn't have Thunderbird identified as the default e-mail program, so the first step is:
Thunderbird: Menu bar: Tools: Options: Advanced Tab: System Integration:
Press the "Check Now..." button.
In the resulting "System Integration" window, make sure that "E-Mail" is check-marked, and "Always perform this check when starting Thunderbird" is checked. Then click the "Set as Default" button.
If you have Windows 8 or 8.1, then there is also another step:<br>
Windows Control Panel: Programs: Default Programs: Set your default programs.<br>
Find "Thunderbird" on the left side, and click to select it.<br>
On the right side, click "Set this program as default".<br>
Then reboot the computer.<br>
If the problem still exists, then do a clean install of Thunderbird:
Certain Thunderbird problems can be solved by performing a ''Clean reinstall''. This means you remove Thunderbird's program files and then reinstall Thunderbird. Please follow these steps:
#Download the latest version of Thunderbird from http://www.mozilla.org/en-US/thunderbird/ and save the setup file to your computer.
#After the download is complete, close all Thunderbird windows (Click Exit/Quit from the menu button on the right).
#Delete the Thunderbird installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#** C:\Program Files\Mozilla Thunderbird\
#** C:\Program Files (x86)\Mozilla Thunderbird\
#*'''Mac:''' Delete Thunderbird from the Applications folder.
#*'''Linux:''' If you installed Thunderbird with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Thunderbird on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/en-US/thunderbird/ Thunderbird Download Page], simply remove the folder ''thunderbird'' in your home directory.
#Now, go ahead and reinstall Thunderbird:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to open Thunderbird after clicking the Finish button.
<b>WARNING:</b> Do not run Thunderbird's uninstaller or use a third party remover as part of this process, because that could permanently delete your Thunderbird data, including but not limited to, extensions, emails, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u>
Please report back to see if this helped you!