I Have OS10.6.8, and when I access to app store to dwnld lion it shows "installed"

I Have OS10.6.8, and when I access to app store to dwnld lion it shows "installed". Anybody with this problem?
The only way that I found out to resolve this it's creating a new user, but as same as thousands of users this is my third day trying to download lion without success, I’m very disappointed APPLE

When the App Store says that Lion is installed that can mean nothing more than you've downloaded the installer (and not necessarily actually installed it. It looks oin all visible disks/partition for the installer.
If you have tried to download it, perhaps you succeeded - look in Applications for "Install Mac OS Lion.app" - it should be about 3.7GB in size.
Steve

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