I have paid for adobe cloud but now it says 'Trial expired'

I have a monthly subscription to Adobe cloud apps.
I thought I could use it at home and at work.
On my home computer it says trial expired with no options other than to enter a serial number.
What can I do? I pretty sure I'm allowed to use at home machine too.

Have you activated on more than two machines or more than two times?
Please refer to :
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
1. Sign Out and Sign In back following the steps:
Sign out, Sign in | Creative Cloud Desktop app
2. Delete the OPM.db file: 
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
Access hidden user library files | Mac OS 10.7 Lion
3. Reset your Hosts File: (follow the steps 3 from the link below)
Sign in, activation, or connection errors | CS5.5 and later
Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
Thank you.
Regards
Rajshree

Similar Messages

  • Have paid for adobe cloud but now it is say start your trial

    have paid for adobe cloud but now it is say start your trial

    There are no billing issue, I have got it confirmed.
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
    If you do not have Photoshop, then try the solution that others have mentioned previously:
    Open the Adobe Application Manager (AAM).
    If applicable, let AAM complete any automatic updates and restart itself.
    Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
    Open a CS6 application (e.g. InDesign CS6).
    If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
    Refer to: Re: Top Ten Questions About Creative Cloud
    creative cloud software says my free trial has expired, but I have a paid subscription
    Regards
    Rajshree

  • How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I have paid for adobe but everytime i try to upload a pdf to adobe and convert it to word it fails !!! i have been trying for days now

    I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting

    Hi Scott,
    I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
    Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
    Let's start with some basic troubleshooting:
    Clear the browser cache and try again.
    Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
    Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
    Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
    Best,
    Sara

  • I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Also,
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have paid for creative cloud, photoshop works fine but it will not let me register lightroom

    I have paid for creative cloud, photoshop works fine but it will not let me register Lightroom

    Lightroom must be installed via the Creative Cloud Application.
    It sounds like you have installed a Perpetual Licensed Version or a Trial Version of Lightroom. Uninstall any versions you have installed of Version 5 and then reinstall via the Creative Cloud App.

  • I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    Annoyed in what way are you unable to access CS4?  Do you need the installation files? Have you misplaced the serial number?  Do you receive an error message?  Also which operating system are you using?

  • I have paid for the photoshop, but I haven't  received the E-mail of its installation. What should I do?

    I have paid for the photoshop, but I haven't  received the E-mail of its installation. What should I do? or could you please resend the e-mail for me?

    Video apps in the Cloud suite (such as Premiere Pro and After Effects) are 64 bit only and will only run on 64 bit processors and 64 bit operating systems.
    If your computer is running a 32 bit operating system (e.g. Win 7 32 bit) then you will not able to download those apps since they will not run on your computer.
    http://www.adobe.com/products/creativecloud/faq.html#desktop-products
    Which desktop applications in Creative Cloud require 64-bit operating systems?
    With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

  • I have paid for my subscription but it is asking me to pay again and won't let me do anything?

    I have paid for my subscription but it is asking me to pay again and won't let me do anything?

    We have a separate forum for ExportPDF - please post your question there -- http://forums.adobe.com/community/exportpdf
    Or contact Customer Support for ExportPDF - http://helpx.adobe.com/contact.html?product=export-pdf
    I hope this helps!

  • I used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any id

    i used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any ideas on what i can do? i payed already

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I just bought creative cloud, however premiere still says Trial Expired.

    I used the premiere trial until it ended and then bought creative cloud. Premiere still says trial expired and I have tried logging in and out and I made sure all my information is correct on my account.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I paid for Cretive Cloud but opening a photo by Photoshop  I learn I'm on a 30 days' trial. What now?

    I paid 30 NIS (New Israel Shekel)/ month for Creative Cloud, but opening a photo by Photoshop I learn I'm ona 30 days' trial

    sign out and then back in to your cc desktop app using the same adobe id you used to subscribe to creative cloud.

  • My daughter has an 16gb ipad I have paid for extra cloud storage  but since I have the storage on the ipad is saying 1gb left and shes not downloaded any apps? any answers would be gratefully received  a

    I am confused and not very techy!! My daughter has a 16gb ipad I have paid for extra storage on the cloud so she can have movies on it but since I have done this the ipad is saying shes only got 1gb left even tho it says she's used 12.0 although she hasnt any apps downloafed please help!

    Hi!  On her iPad, go to Settings > General > Usage and that will show you what apps (I'm suspecting it could be Photos and Camera.) are taking most of the space on it.  The extra iCloud storage will not increase local storage on the iPad itself.

  • I have paid for Creative Cloud membership Photographers Plan but only 2gb storage is showing in my apps

    Why is only 2gb Storage showing for my Creative Cloud account when I have paid for the Photography plan and should be entitled to 20gb?

    The new Creative Cloud Photograph plan and Photoshop Photography Program are two different plans with different entitlements. The Photoshop Photography Program was a limited time offer and the Creative Cloud Photography plan is a permanent offering.
    Why are the offerings in Creative Cloud Photography plan different from the Photoshop Photography Program? For example, the new plan has 2 GB of storage when PPP offered 20 GB. Also, the original PPP offering provided users with a Behance pro membership, which CCP does not.
    Are you sure you do have the old program? Can you check on your order...

  • I HAVE PAID FOR CREATIVE CLOUD YET MY TRIAL HAS EXPIRED

    How the hell can I not use my creative cloud.
    I paid for a year membership and its saying that my trial has expired!
    WHAT TRIAL?

    I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
    Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
    Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
    As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
    I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
    So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can  hold you over a barrel for something you never got, even by their own admission.
    I hope that you get a better resolution than I did.

Maybe you are looking for

  • Oracle Reports 6i with Oracle 8.1.7?

    Solaris 7 (sparc) Oracle RDBMS 8.1.7 Reports 6i (release 2) I am trying to install Reports 6i on a machine that has Oracle RDBMS 8.1.7 installed already. The last time I tried installing to the same ORACLE_HOME it corrupted all my executables. After

  • Which EQ setting + volume level is the most 'clear'?

    Hi Just got an iPod Classic this week (my first ever Apple Product other than iTunes). It's replacing a 30G player from another company from 2006 (ran out of room) that had really good sound. With a simple pair of JVC Marshmallow earbuds, the right m

  • Email PDF attachements

    email PDF attachements that are open in ibooks will not close , and cant return to mail box in box

  • Panel not visible in ps

    today i created a panel in configurator and saved it successfully in plugins-panels. cs6 13.01.1 ,configurator downloaded today. despite it is not visible in ps-extensions. what did i wrong ? thank you for helping me best regards wolfgang

  • In what format is Sky (DTH) HD service delivered??

    We're planning to connect a Sky HD decoder to a Cisco DMS solution, but I don't know in which format format does the Sky video is delivered and in which interface.....does anybody knows?? Thanks a lot!!!