I have paid for elements 12 and premiere 12,and they refuse to open. WHY MR ADOBE???????????????????????????????????????????????????????????????????????????????????? ????

I have paid for elements 12 and premiere 12, and they refuse to open. WHY IS THIS MR ADOBE ????????????????????????????????????????????????

Hello Barbara.
I installed elements 12 and premiere 12 DVD on the 17/9/2014 in windows. I registered serial number's DOB and password with ADOBE. It was installed successfully.I opened elements 12 today and edited and saved a file -no problem. This evening when I opened elements 12 the organiser opened, I tried to open the editor but all I got was a request for my I.D. I posted above information,but it still will not open. I am pulling my hair out. I would appreciate any help from you please. I get the impression that ADOBE don't want to know when you have a problem with their products.

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http://support.apple.com/kb/HT4943?viewlocale=en_US
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http://support.apple.com/kb/HT1933?viewlocale=en_US
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I have paid for elements 12 and premiere 12,and they refuse to open. WHY MR ADOBE???????????????????????????????????????????????????????????????????????????????????? ????

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